Darlington (DAR)
Managed by East Coast
Station facilities
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Station seating facilities
First Class lounge Monday-Friday 06:00-20:00 Saturday 08:00-20:00 Sunday 08:00-20:00 Located
Platform 1
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the East Coast route
- Any East Coast First Class packages
- Holders of a First Class Lounge supplement, available for purchase with an East Coast First Advance ticket or First Class reader offer
Tickets Not Accepted
- All tickets with Weekend First supplements.
- All First Class tickets valid only on other train operators, including ScotRail Sleepers All First Advance tickets (unless accompanied by a First Class Lounge Upgrade)
Facilities
Toilets/Fax/Printer, TV, newspapers
Refreshments
Complimentary: water/ biscuits
Wi-Fi
Yes
Showers
No
Seating area Yes Waiting Rooms None Note 2 first, 1 standard class waiting rooms
Women-only waiting room No -
Trolleys
-
Refreshments
-
ATM machine
ATM machine Yes Bureau de change No -
Toilets
-
Pay phone
Pay phone Cards and coins -
Internet
Public Wi-Fi No Note Web kiosk No -
Post box
-
Tourist information office
Tourist information office No -
Shops
Shops Yes
Darlington
Ticket buying and collection
- Ticket office opening
Monday, Tuesday, Wednesday, Thursday 06:00-20:00
Friday 06:00-21:00
Saturday 06:30-19:45
Sunday 07:45-20:00
Advance tickets & reservations only available during the following hours : Monday - Friday 08:00 - 20:00;Saturday 08:00 - 18:00; Sunday 09:00 - 20:00
- Self-service machines
Yes- Collect from counter
Yes- Collect from machine
Yes
Two machines outside the Travel Centre (Cash & Card payments) and one machine inside the Travel Centre (Card Only)
Two machines outside the travel centre and one machine inside the travel centre.
- Penalty fares
-
Penalty Fares do not apply when travelling from Darlington station.
Accessibility and mobility access
- Customer help points
-
No
Adjacent to turning circle, main entrance, a phone is provided for a link to SMC
- Staff help
-
Monday-Friday 24 hours
Saturday 06:00-23:59
Sunday 24 hours
- Accessible ticket machines
Yes
All machines are DDA compliant
- Accessible ticket office counter
No
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
- Induction loop
Yes
- Ramp for train access
Yes
- Accessible taxis
Yes
Generally available but advance booking recommended
- Accessible public telephones
No
text phones are available and staff are on hand to assist as required due to no low level phones
- Accessible toilets
Yes
Key available at Customer Reception platform 1
- Step free access coverage
Whole station
- Impaired mobility set down
Yes
- Disabled parking
Yes
- 8 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
- Accessible car park equipment
No
The large car park at Garbutt Square does not have ramp access. Please use designated bays in main station
- Wheelchairs
Yes
- Ticket gates
Yes
General services information
- Customer service
-
Yes
Monday-Friday 08:30-17:00We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
- Left luggage
-
No
- Lost property
-
Yes
Monday-Friday 09:00-16:00Located at Newark North Gate station. Lost property handed in/found is kept for 21 days at the station before going to Newark.
Tel 08457225333
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
Full-time
Monday-Saturday 24 hours
Sunday 07:00-23:59
Station map
- Station plan
- View larger version
- Stations made easy
- Show [DAR] route