Darlington (DAR)
Managed by Virgin Trains East Coast
Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
Trolleys Yes -
Refreshments
Note -
ATM machine
ATM machine -
Toilets
Toilets The toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
Note -
Tourist information office
-
Shops
Shops
Darlington
Getting to and from the station
Bicycle parking
Compound,Stands- Storage sheltered
- Yes
- Storage location
- stations front
- Storage spaces
- 152
-
All racks are covered by Council CCTV and there are security patrols every two hours.
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- Virgin Trains East Coast
- Address
-
-
-
- Note
-
For a map of how to get to the car park, please click here
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 382 with 8 accessible spaces available
- Parking is free for customers parking in disabled spaces displaying a valid International Blue Badge
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
-
The large car park at Garbutt Square does not have ramp access. Please use designated bays in main station
- Free of charge
- No
- Daily rate
- £11.50
- Off peak rate
- £7.00
- Saturday rate
- £7.00
- Sunday rate
- £7.00
- Weekly rate
- £49.00
- Monthly rate
- £186.00
- 3 Monthly rate
- £479.00
- Annual rate
- £1435.00
- CCTV Coverage
- No
- Car Park
- Short stay
- Operator
- Virgin Trains East Coast
- Free of charge
- No
- Hourly rate
- £2.00
- CCTV Coverage
- No
- Car Park
- Free of charge
- No
- CCTV Coverage
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
Darlington is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is:
Station Taxis 01325 468 888
- Accessible taxis
-
Generally available but advance booking recommended
- Impaired mobility set down / pick up points available
- Yes
- Airport
-
Daily, 'Arriva' bus route 12/A links Darlington Parkgate road (about 5 minutes walk from station) with Durham Tees Valley Airport. For bus times: www.arrivabus.co.uk
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday,Tuesday,Wednesday,Thursday 06:00 - 20:00
Friday 06:00 - 20:00
Saturday 06:30 - 19:45
Sunday 08:00 - 20:00
- Location
-
Three machines outside the travel centre and one machine inside the travel centre.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
-
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 06:00 - 20:00
Saturday 06:00 - 19:45
Sunday 08:00 - 20:00
- Customer help points
- No
- Lost Property
- Yes
-
Monday - Friday 09:00 - 16:00
- 01302 362175
- Customer Services
-
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Replacement coach services depart from the station entrance
Facilities
- ATM Machine
- Yes
- First class Lounge
- Yes
-
Located
Platform 1
Assistance dogs and other well behaved dogs on leads will be permitted in all Virgin Trains East Coast First Class Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the East Coast route
- Any Virgin Trains East Coast First Class packages
- Virgin Trains East Coast First Advance (routed VTEC/VTEC & Connections)
- Virgin Trains East Coast First Class Reader Offer (routed VTEC/VTEC & Connections)
- Virgin Trains East Coast First Class Flat Fare (routed VTEC/VTEC & Connections)
- Virgin Trains East Coast Rewards First Class Leisure Single(routed VTEC/VTEC & Connections)
- Virgin Trains East Coast Self Print First Class Upgrade voucher (routed VTEC/VTEC & Connections)
- Inclusive Tour Tickets (Superbreak etc.)
- Weekend First
Tickets Not Accepted
- All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Toilets, TV, newspapers
Refreshments
Complimentary: water/ biscuits
Wi-Fi
Yes
Showers
No
- First class Lounge opening hours
-
Monday - Friday 06:00 - 20:00
Saturday 06:00 - 20:00
Sunday 08:00 - 20:00
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
text phones are available and staff are on hand to assist as required due to no low level phones
- Post box
- Yes
- Refreshment facilities
- Yes
- Shops
- Yes
- Toilets
- Yes
- Toilets Location
- The toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms opening hours
-
Monday - Friday 05:00 - 22:45
Saturday 05:00 - 22:45
Sunday 07:30 - 22:45
Accessibility and mobility access
- Staff help available
- Yes
-
Assistance meeting point is Customer Information Point, platform 4
- Staff help available opening times
-
Monday - Friday 24 Hours a Day
Saturday 06:00 - 23:59
Sunday 24 Hours a Day
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.
- Wheelchairs available
- Yes
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