Darlington (DAR)
Darlington station, Bank Top, Darlington, County Durham, DL1 4AA
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:00 - 19:00
- Opening Hours,Saturday: 07:00 - 19:00
- Opening Hours,Sunday: 08:00 - 18:00
Location
Three machines outside the travel centre and one machine inside the travel centre.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Information Available
- Yes - from ticket office
- Yes - from information point
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:00 - 20:00
- Information Services Opening Times,Saturday: 06:00 - 19:45
- Information Services Opening Times,Sunday: 08:00 - 20:00
Staff Help Available
- Staff Help Available,Monday to Sunday: Available
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points
No
Customer Services Notes
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 09:00 - 16:00
Trolleys
Available
CCTV at the Station
Yes
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Walking route
From Wednesday 06 March 2024 there will be a change to the walking route to access Platform 1. To access Platform 1 walk south along Platform 4 and turn left at the end of the station building. Turn left again at the edge of the station building and you will be on Platform 1. This route is step-free. There will be signs indicating the route. If you require assistance please speak to a member of staff at the ticket barrier.
Temporary ticket office
While improvement works are ongoing at Darlington station the Travel Centre ticket retailing facilities will be relocated to a temporary ticket retail point opposite the Travel Centre.
Ticket barriers
While improvement works are ongoing at Darlington station the ticket barrier will be relocated further south along the station building next to Platform 4.
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
- Waiting rooms,Monday to Friday: 05:00 - 22:45
- Waiting rooms,Saturday: 05:00 - 22:45
- Waiting rooms,Sunday: 07:30 - 22:45
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours
Monday to Saturday - 06:00 - 22:45
Sunday 09:00 - 22:45
Seating area
Available
Induction loop pay phones
Available
text phones are available and staff are on hand to assist as required due to no low level phones
Wheelchairs available
Available
Trolleys
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
Generally available but advance booking recommended
Impaired mobility set down/pick-up point available
Available
Accessible spaces
Darlington Car Park 1
8 spaces
Darlington Car Park 2
Not Specified
Darlington Car Park 3
Not Specified
Accessible car park equipment
Darlington Car Park 1
Darlington Car Park 1
The large car park at Garbutt Square does not have ramp access. Please use designated bays in main station
Staff Help
Staff help available
- Staff help available,Monday to Sunday: Available
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points
No
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Available
The toilets are located on Platform 1 and 4; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 4; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. Toilet opening hours are at all times that the station is open.
Accessible Toilets
Available
Baby Changing
Available
Waiting Rooms
- Waiting Rooms,Monday to Friday: 05:00 - 22:45
- Waiting Rooms,Saturday: 05:00 - 22:45
- Waiting Rooms,Sunday: 07:30 - 22:45
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours
Monday to Saturday - 06:00 - 22:45
Sunday 09:00 - 22:45
Seating Area
Available
First Class Lounge
- First Class Lounge,Monday to Friday: 06:00 - 20:00
- First Class Lounge,Saturday: 06:00 - 20:00
- First Class Lounge,Sunday: 08:00 - 20:00
Located
Platform 1
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Accepted
Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
Any First Class Anytime ticket valid for travel on the East Coast route
Any London North Eastern Railway First Class packages
London North Eastern Railway First Advance (routed LNER/LNER& Connections)
London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)
London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)
London North Eastern Railway Rewards First Class Leisure Single(routed LNER/LNER & Connections)
London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER & Connections)
Inclusive Tour Tickets (Superbreak etc.)
Weekend First
Tickets Not Accepted
All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Toilets, TV, newspapers
Refreshments
Complimentary: water/ biscuits
Wi-Fi
Yes
Showers
No
Station Car Park
Operator
London North Eastern Railway
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
543 spaces
Accessible spaces
8 spaces
Accessible car park equipment
Yes
The large car park at Garbutt Square does not have ramp access. Please use designated bays in main station
Impaired mobility set down/pick up points available
Available
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £2.00
- Off-peak rate £6.25
- Rate per day £12.50
- Rate on Saturday £6.25
- Rate on Sunday £6.25
- Rate per week £50.00
- Rate per month £162.50
- Rate per year £1375.00
Notes
Due to a major upgrade taking place at Darlington Station, the car park east of the station has now closed.
Parking is also no longer available on the access ramp approaching the station (with the exception of accessible parking bays for blue badge holders) from Parkgate or in the previous short stay car park next to Platform 4.
A new temporary car park is open, located at the former cattle market site off Clifton Road to the west of the station (DL1 5DS), a short walk of around three minutes to the station entrance.
Short Stay 21-60 mins - £2.00
Short Stay 61-120 mins - £4.00
Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.
Simply purchase your ticket at the car park on the day.
Short stay
Operator
London North Eastern Railway
Impaired mobility set down/pick up points available
Available
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £2.00
Station Car Park
Impaired mobility set down/pick up points available
Available
Car park CCTV
No
ATM
Available
Refreshment Facilities
Available
Coffee shop, WHSmiths and Café available for refreshments
Shops
Available
Public Telephones
Yes
Accessible Public Telephones
Available
text phones are available and staff are on hand to assist as required due to no low level phones
Post Boxes
Available
Bicycle Storage
Spaces
152 spaces
All racks are covered by Council CCTV and there are security patrols every two hours.
Type of Storage
Compounds & Stands
Location
stations front
Sheltered
Yes
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Replacement coach services depart from the station entrance
Darlington is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is:
Station Taxis 01325 468 888
Information to plan your onward journey is available in a printable format here
Daily, 'Arriva' bus route 12/A links Darlington Parkgate road (about 5 minutes walk from station) with Durham Tees Valley Airport. For bus times: www.arrivabus.co.uk
