Last updated:Today at 12:01
Train companies affected:South Western Railway
Last updated:Today at 11:59
Train companies affected:National Rail
Dartford station, Station Approach, Dartford, Kent, DA1 1BP
All toilets at the station are currently out of order.
Assistance/Help available from station staff from First to Last trains.
On way in to access trains
Zone 8
Yes
Available
2 x in booking hall
Available
There are standing height and wheelchair height ticket counters available.
Yes
Yes
Yes
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self service ticket machine
Yes
Yes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Yes
On platform
This station has Secure station accreditation - For more information contact 0345 322 7021
Unavailable
Available
Yes
Help Points are only available in limited locations
Announcements are made both visually and audibly
Induction loops are throughout this station
This station has step-free access to all platforms / the platform.
Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.
Available
Available
2 x in booking hall
Available
There are standing height and wheelchair height ticket counters available.
Yes
Available
Available
Booking Hall - Available during staffing hours. This toilet is stoma friendly
Available
Only available when staff present
Unheated waiting shelter on Platform 1 and 2 Only available when staff present
Available
Available
Public telephones are not wheelchair accessible
Available
There are tactile warnings on all platforms
There are automatic wide aisle gates that are less than 0.9 metres wide
Available
Accessible taxis are available to book
Available
10 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
This is a drop-off point only
There are no seating or waiting facilities at this drop-off and/or pick-up point
The drop-off and/or pick-up point is on the same side of the road as the station
Ramps cannot be deployed from the rear or side of a vehicle
The drop-off and/or pick-up point is uncovered
There is space for 1 vehicle at a time to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
Yes
On platform
Available
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Help Points are only available in limited locations
Available
Booking Hall - Available during staffing hours
Available
Booking Hall - Available during staffing hours. This toilet is stoma friendly
Available
Booking Hall- Available during staffing hours
Available
Only available when staff present
Unheated waiting shelter on Platform 1 and 2 Only available when staff present
Available
There is sheltered waiting
APCOA Parking
186 spaces
10 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Available
Yes
Parking charges apply
Off peak evening rate (after 18:00) - £3.00
Available
Located outside main entrance
Available
Café and Selecta vending machines
Available
newspapers
Yes
Available
Public telephones are not wheelchair accessible
64 spaces
There is now a Cycle Hub at this station - You may leave your cycle in the rack provided however you do so at your own risk.
Stands
by station entrance.
Yes
No
There are no cycle hire facilities at this station
Station Approach
There is a taxi rank outside the station
Information to plan your onward journey is available in a printable format here