Durham (DHM)
Managed by East Coast
Station facilities
-
Station seating facilities
First Class lounge No Seating area Yes Waiting Rooms Available Women-Only Waiting Room No -
Trolleys
-
Refreshments
-
ATM Machine
ATM Machine No Bureau de Change No -
Toilets
-
Pay Phone
Pay Phone Cards and coins -
Internet
Public WiFi No Note Web Kiosk No -
Post Box
-
Tourist Information Office
Tourist Information Office No -
Shops
Shops No
Durham
Transport links
- Connection time
- 5 minutes (minimum)
- Cycle storage
- To be confirmed by station operator
- Sheltered cycle storage
- Partial
- Cycle storage location
- south end of Platform 2
- Car park
- Station Car Park
- Car park opening
- Monday-Friday 24 hours
- Saturday 24 hours
- Sunday 24 hours
- Car park operator
- East Coast
- Car park spaces
- 239
- Charges
- £1.50 per hour , 4 to 7 hours £6.00. £10.50 daily , £42.00 weekly , £147.00 monthly , £378.00 three-monthly , £1134.00 annually
- Notes
-
Pay & Display/Pay-on-foot systems in operation. Usually full by 0800 on weekdays. A Weekend offer is available from Friday (from 0600 hrs) until Monday (until 2359 hrs) at £16.00. Short stay parking (£1.00) is a maximum of one hour, return prohibited within two hours. To purchase a weekly, monthly or annual car park pass, a valid rail season ticket must be presented. American Express cards may not be accepted for payment.
Ticket buying and collection
- Ticket office opening
- Monday-Friday 06:00-20:00
- Saturday 06:00-19:00
- Sunday 08:00-20:00
-
Advance tickets, reservations and Railcards only available during the following hours : Monday to Saturday 08:30 - 17:45; Sunday 10:00 - 17:45
- Self-service machines
- Yes
- Collect from counter
- Yes
- Collect from machine
- Yes
Four machines on Southbound platform and two Cash/Card machines on Northbound platform.
- Oyster PrePay
- No
- Penalty fares
Penalty Fares do not apply when travelling from Durham station.
Accessibility and mobility access
- Customer help points
- Yes
- Staff help
-
Yes
- Monday-Friday 24 hours
- Saturday 24 hours
- Sunday 07:00-23:59
- Accessible ticket machines
-
Yes
All machines are DDA compliant
- Accessible ticket office counter
- Yes
DDA compliant counter is available during Travel Centre opening times
- Induction loop
- Yes
- Ramp for train access
- Yes
- Accessible taxis
- Yes
- Accessible public telephones
- No
- National key toilets
- No
- Step free access coverage
- Partial station
Level both sides, no interchange (subway/steps) - Difficult route around station for 200 yards. Ticket office and Car Park are step free. There is now a lift available from platforms 1&2.
- Impaired mobility set down
- Yes
- Disabled parking
- Yes
- Accessible car park equipment
- No
- Wheelchairs
- Yes
General services information
- Customer service
- Yes
- Monday-Friday 08:30-17:00
- Left luggage
- No
- Lost property
- Yes
- Monday-Friday 09:00-16:00
- British Transport Police
- 0800 40 50 40
Staffing
- Staffing level
- Part time
- Monday-Saturday 06:00-23:00
- Sunday 08:00-23:00
