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Durham (DHM)

Durham station, North Road, Durham, County Durham, DH1 4RB

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Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:00 - 18:00
  • Opening Hours Saturday: 07:00 - 17:00
  • Opening Hours Sunday: 09:00 - 16:00
Location

Four machines on Southbound platform and two Cash/Card machines on Northbound platform.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Available during Travel Centre opening times

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Collection is available for Smart tickets bought online.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Thursday: 06:00 - 19:30
  • Information Services Opening Times Friday: 06:00 - 20:00
  • Information Services Opening Times Saturday: 06:00 - 19:00
  • Information Services Opening Times Sunday: 08:00 - 20:00

Staff Help Available

  • Staff Help Available Monday to Friday: Yes
  • Staff Help Available Saturday: Yes
  • Staff Help Available Sunday: 07:00 - 23:59

When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Customer Help Points

Yes

Customer Services Notes

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 09:00 - 16:00

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Interchange between the platforms is via a subway. Lift access available to the subway from both platforms. Durham has two RNIB 'Maps for All' - one is located on the southbound side inside the portico as you approach the Travel Centre. The second is located on the northbound side to the left of the waiting room entrance doors beside the taxi rank.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Available during Travel Centre opening times

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

The National key toilets are located on both platforms; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on both platforms.

Waiting rooms

Yes

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room Platform 1 opening hours

Monday to Saturday - 04:00 - 22:00

Sunday 08:00 - 22:00

Platform 2 opening hours

Monday to Saturday 05:30 - 20:00

Sunday 09:00 - 20:00

Seating area

Yes

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Accessible spaces

Durham Car Park 1

11 spaces

Durham Car Park 2

Not Specified

Accessible car park equipment

Durham Car Park 1

Staff Help

Staff help available
  • Staff help available Monday to Friday: Yes
  • Staff help available Saturday: Yes
  • Staff help available Sunday: 07:00 - 23:59

When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located on the Concourse of both platforms. The National key toilets are located on both platforms; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on both platforms. Toilet opening hours are at all times that the station is open.

Accessible Toilets

Yes

The National key toilets are located on both platforms; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on both platforms.

Baby Changing

Yes

Waiting Rooms

Yes

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room Platform 1 opening hours

Monday to Saturday - 04:00 - 22:00

Sunday 08:00 - 22:00

Platform 2 opening hours

Monday to Saturday 05:30 - 20:00

Sunday 09:00 - 20:00

Seating Area

Yes

Station Car Park

Car Parking Availability
  • Car Parking Availability Monday to Sunday: Yes
Spaces

423 spaces

Accessible spaces

11 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £2.50
  • Off-peak rate £7.50
  • Rate per day £15.00
  • Rate on Saturday £7.50
  • Rate on Sunday £7.50
  • Rate per week £60.00
  • Rate per month £195.00
  • Rate per year £1650.00
Notes

Short stay 21-60 mins - £2.50

Short stay 61-120 mins - £5.00

Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.

Simply purchase your ticket at the car park on the day.

Short stay

Impaired mobility set down/pick up points available

Yes

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £2.00

ATM

Yes

Refreshment Facilities

Yes

Coffee shop, WHSmiths and a bar available for refreshments

Pay Phones

Yes

Post Boxes

Yes

Bicycle Storage

Spaces

58 spaces

Type of Storage

Stands

Location

North end of Platforms 1 and 2

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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