Durham (DHM)

Managed by Virgin Trains East Coast 

 
Durham station
North Road
Durham
County Durham
DH1 4RB
 

Station facilities

  • Station seating facilities

    Station seating facilities

    Waiting Room Platform 1 opening hours

    Monday to Saturday - 04:00 - 22:00

    Sunday 08:00 - 22:00

    Platform 2 opening hours

    Monday to Saturday 05:30 - 20:00

    Sunday 09:00 - 20:00

  • Trolleys

    Trolleys Yes
  • Refreshments

    Note
  • ATM machine

    ATM machine
  • Toilets

    Toilets The toilets are located on the Concourse of both platforms. The National key toilets are located on both platforms; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on both platforms.
  • Pay phone

    Pay phone
  • Internet

  • Post box

    Note
  • Tourist information office

  • Shops

 
 

Durham

Stations made easy

Route planning around the station including maps and platforms

Show [DHM] route

 

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
Yes
Storage location

North end of Platforms 1 and 2

Storage spaces
58


Storage CCTV
Yes
Car Park
Station Car Park
Operator
Virgin Trains East Coast
Address
-
-
Note

For a map of how to get to the car park, please click here.

Opening hours
Monday - Sunday 24 Hours a Day
Number of spaces
358  with 11 accessible spaces available
Parking is free for customers parking in disabled spaces displaying a valid International Blue Badge 
Accessible car park equipment
Wheelchair users may require assistance using car park equipment at this station 
Free of charge
No
Daily rate
£13.00
Off peak rate
£7.50
Saturday rate
£7.00
Sunday rate
£7.00
Hourly rate
£2.50
Weekly rate
£57.00
Monthly rate
£200.00
3 Monthly rate
£515.00
Annual rate
£1490.00
CCTV Coverage
No
Car Park
Short stay
Operator
Virgin Trains East Coast
Free of charge
No
Hourly rate
£2.50
CCTV Coverage
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

Durham is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. To book a taxi in advance call 0191 371 2727.

Impaired mobility set down / pick up points available
Yes
Airport

Durham Tees Valley Airport: Travel by train to Darlington station and then catch 'Arriva' bus route 12 from near the station direct to the airport. For times: www.arrivabus.co.uk

Newcastle Airport - Travel by train to Newcastle station, then catch metro direct to the airport. For times go to www.nexus.org.uk/metro

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday,Tuesday,Wednesday,Thursday 06:00 - 19:30
Friday 06:00 - 20:00
Saturday 06:00 - 19:00
Sunday 08:00 - 20:00

Advance Tickets Only Monday - Saturday 0830-1730 Sunday 1000-1730

Location

Four machines on Southbound platform and two Cash/Card machines on Northbound platform.

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
No
Smartcards validators
No

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday, Tuesday, Wednesday, Thursday 06:00 - 19:30
Friday 06:00 - 20:00
Saturday 06:00 - 19:00
Sunday 08:00 - 20:00
 
Customer help points
Yes
Lost Property
Yes
Monday - Friday 09:00 - 16:00
01302 362175
Customer Services

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services

Pick Up / Drop Off in the station car park.

Facilities

 
ATM Machine
Yes
Pay phones
Yes
Post box
Yes
Refreshment facilities
Yes
Toilets
Yes
Toilets Location
The toilets are located on the Concourse of both platforms. The National key toilets are located on both platforms; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on both platforms.
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
National key toilets location
The National key toilets are located on both platforms; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on both platforms.
Trolleys
Yes
Waiting Rooms
Yes
Waiting rooms location

Waiting Room Platform 1 opening hours

Monday to Saturday - 04:00 - 22:00

Sunday 08:00 - 22:00

Platform 2 opening hours

Monday to Saturday 05:30 - 20:00

Sunday 09:00 - 20:00

Waiting rooms opening hours

Accessibility and mobility access

 
Staff help available
Yes
Staff help available opening times
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 07:00 - 23:59
Ramp for train access
Yes
Step free access coverage
No
Step free access note

Level both sides, no interchange (subway/steps) - Difficult route around station for 200 yards. Ticket office and Car Park are step free. There is now a lift available from platforms 1&2. Durham  has two RNIB Maps for all one is located on the southbound side inside the portico as you approach the Travel Cente. The second is located on the northbound side to the left of the waiting room entrance doors beside the taxi rank.  

Wheelchairs available
Yes

Station Map

 
Station plan

View larger version
Stations made easy
Show [DHM] route

Find another station