Last updated:Today at 10:19
Train companies affected:Avanti West Coast, London Northwestern Railway, London Overground, Southern
Diss (DIS)
Diss station, Station Road, Diss, Norfolk, IP22 4HN
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:05 - 19:25
- Opening Hours,Saturday: 07:15 - 15:20
- Opening Hours,Sunday: 09:00 - 18:25
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:00 - 22:15
- Information Services Opening Times,Saturday: 05:00 - 22:15
- Information Services Opening Times,Sunday: 07:00 - 22:15
Information from staff at this station is available during scheduled staffing hours, as above. Help points are also available for customers to use 24/7.
Staff Help Available
- Staff Help Available,Monday to Friday: 05:00 - 22:00
- Staff Help Available,Saturday: 05:00 - 22:00
- Staff Help Available,Sunday: 07:00 - 22:00
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Customer Help Points
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards London) - In between the entrances to Coffee Link and the male toilets, fixed to the platform-facing wall of the station building
Platform 2 (for trains towards Norwich) - Next to the ticket machine and the waiting room, fixed to the platform-facing wall of the station building
Customer Services Notes
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday & Public Holidays: Available
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
This station has step free access to both platforms. However, please note that it is a long walking route from the ticket office to Platform 2 (for trains towards Norwich) if you can't use the stepped footbridge between platforms. There is a shorter route via a barrow crossing across the track which can only be used with staff assistance, so please allow plenty of time for your journey.
This station is a category B2 station according to ORR station classification system https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
- Waiting rooms,Monday to Friday: 05:30 - 20:30
- Waiting rooms,Saturday: 05:30 - 20:30
- Waiting rooms,Sunday: 07:30 - 20:30
The main waiting room is located in the station building on Platform 1 (for trains towards London). There is another waiting room on Platform 2 (for trains towards Norwich), and this is available for customers to use between the hours of 05:30-19:00 Monday to Friday, 05:30-19:30 on Saturday's, and 07:30-19:30 on Sunday's.
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
14 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:00 - 22:00
- Staff help available,Saturday: 05:00 - 22:00
- Staff help available,Sunday: 07:00 - 22:00
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Customer Help Points
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards London) - In between the entrances to Coffee Link and the male toilets, fixed to the platform-facing wall of the station building
Platform 2 (for trains towards Norwich) - Next to the ticket machine and the waiting room, fixed to the platform-facing wall of the station building
Helpline
- Helpline,Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
Help Point location
There are Help Points
Toilets
Available
The male and the female toilets are located in the station building and can be accessed from Platform 1 (for trains towards London). An accessible toilet is available via the waiting room on Platform 1, for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 05:30 - 19:30Saturday 05:30 - 19:30Sunday 07:30 - 19:30
Accessible Toilets
Available
Baby Changing
Available
Waiting Rooms
- Waiting Rooms,Monday to Friday: 05:30 - 20:30
- Waiting Rooms,Saturday: 05:30 - 20:30
- Waiting Rooms,Sunday: 07:30 - 20:30
The main waiting room is located in the station building on Platform 1 (for trains towards London). There is another waiting room on Platform 2 (for trains towards Norwich), and this is available for customers to use between the hours of 05:30-19:00 Monday to Friday, 05:30-19:30 on Saturday's, and 07:30-19:30 on Sunday's.
Seating Area
Available
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
261 spaces
Accessible spaces
14 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £1.00
- Off-peak rate £5.00
- Rate per day £6.00
- Rate on Saturday £4.00
- Rate on Sunday £4.00
- Rate per week £30.00
- Rate per month £105.00
- Rate per 3 months £305.00
- Rate per year £1055.00
Notes
£12.00 Weekend fare (from 1000 Friday - 0400 Monday)
£53.00 Flexi ticket
Public Telephones
Yes
Public Wi-Fi
Available
Post Boxes
Available
Bicycle Storage
Spaces
20 spaces
Type of Storage
Stands
Location
There are 5 cycle stands located under the footbridge steps on Platform 1 (for trains towards London), as well as 5 cycle stands under the footbridge steps on Platform 2 (for trains towards Norwich).
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services pick up and drop off in the station car park.
