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Dumfries (DMF)

Dumfries station, Lovers Walk, Dumfries, Dumfries & Galloway, DG1 1NF

Live trains

Radio buttons live-trains-finder-type

Station Information

Station managed by: ScotRail

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:35 - 19:30
  • Opening Hours,Saturday: 06:35 - 19:30
  • Opening Hours,Sunday: 10:30 - 19:55
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

Yes

Information Available

  • Yes - from help point
  • Yes - from ticket office

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Sunday & Public Holidays: Available

Staff Help Available

  • Staff Help Available,Monday to Friday: 05:00 - 00:00
  • Staff Help Available,Saturday: 05:00 - 00:00
  • Staff Help Available,Sunday: 09:45 - 00:00

Customer Help Points

Yes

Passenger Assistance Meeting Points

For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.

Please make yourself known to the station staff when you arrive. If the ticket office is closed, go to the platform your train leaves from.

  • Ticket Office

Located on Platform 1.

  • Platform 1

At the help point.

  • Platform 2

At the café, next to the entrance.

Customer Services Notes

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Sunday: 07:00 - 21:00

CCTV at the Station

Yes

Help Point location

Help Points are only available in limited locations

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are at designated listening areas

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This is a Category A station with level access to both platforms and a footbridge connecting platform 1 and 2 with lifts. Passenger assistance meeting point for customers travelling towards Carlisle is at the departing platform. For passengers travelling towards Glasgow, the passenger assist meeting point is the booking office.

Please take care when boarding / alighting the train at this station as the stepping distance between the train and the platform may be more prominent than at other stations.

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

Waiting rooms
  • Waiting rooms,Monday to Sunday: 06:35 - 19:30

Part of station buildings - one on each platform

Seating area

Available

Wheelchairs available

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Unavailable

Accessible spaces

4 spaces

Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available,Monday to Friday: 05:00 - 00:00
  • Staff help available,Saturday: 05:00 - 00:00
  • Staff help available,Sunday: 09:45 - 00:00
Customer Help Points

Yes

Passenger Assistance Meeting Points

For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.

Please make yourself known to the station staff when you arrive. If the ticket office is closed, go to the platform your train leaves from.

  • Ticket Office

Located on Platform 1.

  • Platform 1

At the help point.

  • Platform 2

At the café, next to the entrance.

Helpline

Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

Help Points are only available in limited locations

Toilets

Available

The Ladies toilets are located on Platforms 1 and 2; these toilet facilities are available from 06:30-19:30. The Gents toilets are located on Platform 1; these toilet facilities are available from 06:30-19:30. Radar - National Key Scheme toilets are located on Platform 1; available 24 hours a day.

Accessible Toilets

Available

Baby Changing

Available

Waiting Rooms

  • Waiting Rooms,Monday to Sunday: 06:35 - 19:30

Part of station buildings - one on each platform

Seating Area

Available

Operator

ScotRail

Car Parking Availability

  • Car Parking Availability,Monday to Sunday: Available

Spaces

134 spaces

Accessible spaces

4 spaces

Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Unavailable

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per day £2.00

Refreshment Facilities

Available

Cafe

Public Telephones

Yes

Public Wi-Fi

Available

Bicycle Storage

Spaces

20 spaces

Type of Storage

Stands

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

More Information

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