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Station Facilities: Downham Market (DOW)

Managed by First Capital Connect 

Railway Road
Downham Market
Norfolk

PE38 9EN

Last changed: 16:31 on 21 Oct 2009

Current Station Information ^ Top

Service Details
Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep DOW to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Part Time
Staffing Hours Monday-Friday 05:50-17:30 Saturday 06:50-13:50 Sunday Closed
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point No

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Friday 06:00-17:10 Saturday 07:00-13:30 Sunday Closed
Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterYes
From Ticket MachineYes
Machine description Located near the entrance to platform 1. The ticket machine is blue in colour with a silver front and has the word TICKETS on the front and accepts cash & credit/debit cards.
Machine Location Platforms 1 and 2
Telesales No
Oyster PrePay No
Penalty Fares Penalty Fares apply to journeys from Downham Market station when travelling with:
  • First Capital Connect
  • National Express East Anglia

General Services Information ^ Top

Service Details
Customer Service Yes
Customer Service - Primary Phone Number 0845 026 4700
Customer Service - Fax Number 0845 676 9904
Customer Service - Minicom/Textphone (For customers with hearing impairments) 0800 975 1052
Customer Service - Address Freepost RRBR-REEJ-KTKY FCC Customer Relations PO Box 443 PLYMOUTH PL4 6WP
Customer Service - Web Address www.firstcapitalconnect.co.uk
Customer Service - Email Address customer.relations.fcc@firstgroup.com
Left Luggage No
Lost Property Yes
Lost Property - Note Lost property enquiries to 0845 026 4700, open 7 days a week, from 0700 to 2200, except Christmas Day.
British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Waiting Rooms None
Women-Only Waiting Room No
Trolleys No
Refreshment Facilities Yes
Toilets Yes
Baby Changing No
Showers No
Pay Phone Yes - Cards and Coins
Public WiFi No
Public WiFi - Note Find WiFi Hotspots around Downham Market station
Web Kiosk No
Post Box No
Tourist Information Office No
ATM Machine Yes
Bureau de Change No
Shops No

Accessibility ^ Top

Service Details
Helpline Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed
Helpline - Primary Phone Number 0800 058 2844
Helpline - Minicom/Textphone (For customers with hearing impairments) 0800 975 1052
Helpline - Note The Helpline is available 7 days a week except Christmas Day.
Customer Help Points No
Staff Help Monday-Friday 05:50-17:30 Saturday 06:50-13:50 Sunday Closed
Accessible Ticket Machines No
Accessible Ticket Office Counter No
Accessible Ticket Office Counter - Note Discretion is shown and assistance is provided where appropriate
Induction Loop No
Ramp for Train Access Yes
Ramp for Train Access - Note

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis No
Accessible Public Telephones No
National Key Toilets No
Step Free Access Coverage Whole station
Step Free Access Coverage - Note
  • Access to both platforms and booking office. Limited staff.
Impaired Mobility Set Down Yes
Disabled Parking Yes
Number of Disabled Parking Spaces
Accessible Car Park Equipment No
Wheelchairs No

Transport Links ^ Top

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