Edinburgh (EDB)

Managed by Network Rail

 
Waverley Station
Edinburgh
EH1 1BB
 

Station facilities

  • Station seating facilities

    First Class lounge Yes

    Opening Hours

    East Coast:

    • Mon-Fri 06:30-21:00
    • Sat 09:30-17:30
    • Sun 09:30-19:00

    ScotRail

    • Mon-Fri 08:40-23:28
    • Sat Closed
    • Sun 16:00-23:59

    Located

    Opposite platform 11

    Tickets Accepted with ScotRail

    All First Class.

    Advance Loyalty Club members can also use all ScotRail First Class Lounges on presentation of their membership card as well as ANY type of ticket valid for travel on ScotRail services that day. Tickets not valid on ScotRail services cannot be accepted

    Tickets Accepted with East Coast

    • Fully inter-available First Class Season Ticket (ie tickets not specific to one train company)
    • Any First Class Anytime ticket valid for travel on the East Coast route.
    • Any East Coast First Class packages.
    • Holders of a First Class Lounge supplement, available for purchase with a East Coast First Advance ticket or First Class reader offer.

    Restricted tickets with East Coast

    • All First Advance tickets (unless accompanied by a First Class Lounge Upgrade)
    • All tickets with Weekend First supplements.
    • All First Class tickets valid only on other train operators, including ScotRail Sleepers

    Facilities

    Toilets/Fax/Printer/Meeting rooms, TV, newspapers, screens with updated train information, fax, telephone

    Refreshments

    Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits

    Wi-Fi

    Yes

    Showers

    No

    Seating area Monday-Friday 04:00-00:45 Saturday 04:00-00:45 Sunday 06:00-00:45

    Available throughout the station.

    Waiting Rooms Available
    Note

    Location: Network Rail Reception - opposite platform 2, First ScotRail - Platform 14, East Coast - South Concourse.

    Women-only waiting room No
  • Trolleys

    Note

    Cannot be removed from the station

    Free trolleys available

  • Refreshments

    Note

    Coffee shop

    Public House/Bar

    Food outlet (Seating available)

  • ATM machine

    Opening hours Monday-Friday 04:00-00:45 Saturday 04:00-00:45 Sunday 06:00-00:45
    Notes

    Located on concourse

    Located by the ticket office

    Opening hours Monday-Friday 07:00-19:00 Saturday 08:00-20:00 Sunday 07:00-19:00
    Notes

    Located on the concourse

  • Toilets

    Note

    Public Toilets are located within the Travel Hall.


  • Pay phone

    Pay phone Cards and coins
  • Internet

    Opening hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
    Note

    Find WiFi Hotspots around Edinburgh Waverley station

    Web kiosk No
  • Post box

    Note Located on the concourse
  • Tourist information office

    Tourist information office No
    Note

    A Tourist Information Office is located in Princes Mall, on Princes Street, adjacent to the station. 

  • Shops

    Opening hours Monday-Friday 04:00-00:45 Saturday 04:00-00:45 Sunday 06:00-00:45
    Note

    Wide range of shops

    Passport Photo Booth

 
 

Edinburgh

Stations made easy

Route planning around the station including maps and platforms

Show [EDB] route

 

Station Message: Alert!

Market Street entrance has been re-located approx 5-10 metres West, whilst improvement works take place. 

The Short Term Car Park has been reduced in size during Station enhancement works, there are currently 13 spaces available.  

The lift from New Street Car Park is currently unavailable due to station improvement works, porters are available within the car park and on the bridge-link if you require assistance. 

Transport links

Connection time
10 minutes (minimum)
Cycle storage
Yes
Sheltered cycle storage
Yes
Cycle storage location
Cycle Storage is available on Platforms 3
Car park
Yes

Short Stay - 21 spaces

Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Please note the Short Stay parking facilities are for customers intending to stay for less than 4 hours.

Short Stay Car Park: 0400 - 0045 New Street Car Park: 24-hours.

4 disabled spaces.

Parking charges.



APCOA UK Ltd (Operator)

0845 0774 224 (primary)

New Street: Long Stay - 617 spaces

Long Stay -  disabled spaces have been relocated within the long term car park due to station improvement works.

The lift from New Street Car Park will be unavailable until April due to Station improvement works; until then a Porter will be available in the car park and on the bridge link to assist passengers.



APCOA (Operator)

Taxi rank
Yes

Available during station opening times opposite platform 11

Bus services
Yes

Lothian Buses provide a network of daily, frequent bus services around the city. For details: www.lothianbuses.com


Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details: www.plusbus.info

Onward travel
Plan your journey to and from the station with Traveline

Ticket buying and collection

Ticket office opening
Monday-Friday 05:00-00:00
Saturday 05:00-00:00
Sunday 07:00-00:00

Located in the Main Travel Hall.

The reservations and advance purchase section of the East Coast Travel Centre is open between 09:30 and 18:30, seven days per week.

Self-service machines
Yes
Collect from counter
Yes
Collect from machine
Yes

East Coast & Virgin Trains Monday-Saturday 05:00-00:00 Sunday 06:00-00:00; ScotRail Monday-Saturday 04:00-00:45 Sunday 06:00-00:45.


In the Travel Centre (East Coast) and on the concourse (Virgin Trains)

Accessibility and mobility access

Customer help points
No
Staff help
Monday-Friday 04:00-00:45
Saturday 04:00-00:45
Sunday 06:00-00:45
Holidays: Christmas Day Closed
Holidays: Boxing Day Closed
Accessible ticket machines
Yes

All East Coast machines are DDA compliant in the Travel Centre

Accessible ticket office counter
Monday-Friday 04:45-23:45 Saturday 04:45-23:45 Sunday 06:00-23:45
Induction loop
Yes
Ramp for train access
Yes - If you need assistance we recommend that you book at least 24 hours in advance of travel - Please seek assistance from station staff
Accessible taxis
Yes

Taxis are available from the Taxi Rank located adjacent Platform 11

 

Accessible public telephones
Yes

Available in part on the main concourse during Station Opening times

Accessible toilets
Yes
Step free access coverage
Whole station

Suitable for disabled passengers.  Level access to all platforms. 

Impaired mobility set down
Yes

Assistance is available to and from platforms, though we can help more effectively if you call us in advance. Please contact customer services of the relevant train operator: East Coast – 08457 225 333. Virgin Trains – 0870 789 1234. ScotRail – 08456 015929

Disabled parking
Yes Parking is available free of charge in the short stay car park when displaying a valid International Blue Badge
Accessible car park equipment
Yes

 

Wheelchairs
Yes
Ticket gates
Yes
Automatic Ticket Gates operate at Platforms 12-18.

General services information

Customer service
Yes
Monday-Friday 04:00-00:45
Saturday 04:00-00:45
Sunday 06:00-00:45

Available during Station Opening times please go to Network Rail reception opposite platform 2.

Left luggage
Yes
Monday-Friday 07:00-23:00
Saturday 07:00-23:00
Sunday 07:00-23:00

Located on platform 2 near the Calton Road entrance.

Operated by Excess Baggage Company 0131 558 3829

For more information visit www.leftbaggage.co.uk/locations

Lost property
Yes
Monday-Friday 09:00-17:00

Situated within left luggage.

Operated by Excess Baggage Company 

British Transport Police
0800 40 50 40

Staffing

Staffing level
Full-time
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
CCTV
Within station
Car park
Cycle storage

Station map

Station plan

Large station plan for Edinburgh

View larger version
Stations made easy
Show [EDB] route

Find another station