Edinburgh Waverley (EDB)
Managed by Network Rail
Station facilities
-
Station seating facilities
First Class lounge Yes Opening Hours
East Coast:
- Mon-Fri 06:30-21:00
- Sat 09:30-17:30
- Sun 09:30-19:00
ScotRail
- Mon-Fri 08:40-23:28
- Sat Closed
- Sun 16:00-23:59
Located
Opposite platform 11
Tickets Accepted with ScotRail
All First Class
Tickets Accepted with East Coast
- Fully inter-available First Class Season Ticket (ie tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the East Coast route.
- Any East Coast First Class packages.
- Holders of a First Class Lounge supplement, available for purchase with a East Coast First Advance ticket or First Class reader offer.
Restricted tickets with East Coast
- All First Advance tickets (unless accompanied by a First Class Lounge Upgrade)
- All tickets with Weekend First supplements.
- All First Class tickets valid only on other train operators, including ScotRail Sleepers
Facilities
Toilets/Fax/Printer/Meeting rooms, TV, newspapers, screens with updated train information, fax, telephone
Refreshments
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Yes
Showers
No
Seating area Monday-Friday 04:00-00:45 Saturday 04:00-00:45 Sunday 06:00-00:45 Available throughout the station.
Waiting Rooms Available Note Location: Network Rail Reception - opposite platform 2, First ScotRail - Platform 14, East Coast - South Concourse, CrossCountry - North Mall
Women-Only Waiting Room No -
Trolleys
-
Refreshments
-
ATM Machine
Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours Opening Hours Monday-Friday 07:00-19:00 Saturday 08:00-20:00 Sunday 07:00-19:00 -
Toilets
-
Pay Phone
Pay Phone Cards and coins -
Internet
Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours Note Web Kiosk No -
Post Box
-
Tourist Information Office
Tourist Information Office Yes -
Shops
Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Edinburgh Waverley
Transport links
- Connection time
- 10 minutes (minimum)
- Cycle storage
- To be confirmed by station operator
- Sheltered cycle storage
- Yes
- Car park
- Short Stay
- Car park opening
- Monday-Friday 24 hours
- Saturday 24 hours
- Sunday 24 hours
- Car park operator
- APCOA UK Ltd
- Car park operator phone
- 0845 0774 224 (primary)
- Car park spaces
- 21
- Charges
- £0 for up to 20 mins; 20-40 mins: £2.00; 40 min - 1hr: £4.00; 1hr - 4 hrs: £12.00; 4hrs - 5 hrs: £35.00. Subsequent hours will be charged at £20.00 per hour. per hour
- Notes
-
Please note the Short Stay parking facilities are for customers intending to stay for less than 4 hours.
Short Stay Car Park: 0400 - 0045 New Street Car Park: 24-hours.
4 disabled spaces.
- Car park
- New Street: Long Stay
- Car park spaces
- 617
- Charges
- £3.50 for up to hrs; 2-4 hrs: £5.50; 4-6 hrs: £8.00; 6-12hrs: £12.00; 12-12hrs: £17.00. Sat up to 24 hours £4.00; Sat and Sun up to 24 hrs: £4.00 per hour
- Notes
-
Long Stay - 22 disabled spaces
Ticket buying and collection
- Ticket office opening
- Monday-Friday 04:45-00:30
- Saturday 04:45-00:30
- Sunday 07:00-00:30
-
Located in the Main Travel Hall.
Advance Purchase tickets can only be obtained between the hours of 08:00-20:00 Mon-Sat, 09:00-20:00 Sun.
- Self-service machines
- Yes
- Collect from counter
- Yes
- Collect from machine
-
Yes
East Coast & Virgin Trains Mon-Sat 0400-0000 Sun 0600-0000, First ScotRail Mon-Sat 0400-0045 Sun 0600-0045
In the Travel Centre (East Coast) and on the concourse (Virgin Trains)
- Oyster PrePay
- No
- Penalty fares
Penalty Fares do not apply when travelling from Edinburgh Waverley station.
Accessibility and mobility access
- Customer help points
- No
- Staff help
-
Yes
- Monday-Friday 24 hours
- Saturday 24 hours
- Sunday 24 hours
- Accessible ticket machines
-
Yes
All East Coast machines are DDA compliant in the Travel Centre
- Accessible ticket office counter
- Monday-Friday 04:45-23:45
- Saturday 04:45-23:45
- Sunday 06:00-23:45
No lowered counter
- Induction loop
- Yes
- Ramp for train access
- Yes
- Accessible taxis
-
Yes
Taxi rank outside main station entrance
- Accessible public telephones
- Yes
Available in part on the main concourse during Station Opening times
- National key toilets
- Yes
- Step free access coverage
- Partial station
Step Free Acess is only available from the North and South ramps at the front of the sation.
Suitable for disabled passengers. Level access to all platforms.
- Impaired mobility set down
-
No
Assistance is available to and from platforms, though we can help more effectively if you call us in advance. Please contact customer services of the relevant train operator: East Coast – 08457 225 333. Virgin Trains – 0870 789 1234. ScotRail – 08456 015929. CrossCountry - 0844 811 0125. Transpennine - 0845 600 1674.
- Disabled parking
- Yes 26 spaces
- Accessible car park equipment
- No
- Wheelchairs
- Yes
General services information
- Customer service
- Yes
- Monday-Friday 04:00-00:45
- Saturday 04:00-00:45
- Sunday 06:00-00:45
- Left luggage
- Yes
- Monday-Friday 07:00-23:00
- Saturday 07:00-23:00
- Sunday 07:00-23:00
- Lost property
- Yes
- Monday-Friday 07:00-23:00
- Saturday 07:00-23:00
- British Transport Police
- 0800 40 50 40
Staffing
- Staffing level
- Full time
- Monday-Friday 24 hours
- Saturday 24 hours
- Sunday 24 hours
- CCTV
- Within station
