Edinburgh (EDB)
Managed by Network Rail
Station facilities
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Station seating facilities
First Class lounge Yes Opening Hours
East Coast:
- Mon-Fri 06:30-21:00
- Sat 09:30-17:30
- Sun 09:30-19:00
ScotRail
- Mon-Fri 08:40-23:28
- Sat Closed
- Sun 16:00-23:59
Located
Opposite platform 11
Tickets Accepted with ScotRail
All First Class.
Advance Loyalty Club members can also use all ScotRail First Class Lounges on presentation of their membership card as well as ANY type of ticket valid for travel on ScotRail services that day. Tickets not valid on ScotRail services cannot be accepted
Tickets Accepted with East Coast
- Fully inter-available First Class Season Ticket (ie tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the East Coast route.
- Any East Coast First Class packages.
- Holders of a First Class Lounge supplement, available for purchase with a East Coast First Advance ticket or First Class reader offer.
Restricted tickets with East Coast
- All First Advance tickets (unless accompanied by a First Class Lounge Upgrade)
- All tickets with Weekend First supplements.
- All First Class tickets valid only on other train operators, including ScotRail Sleepers
Facilities
Toilets/Fax/Printer/Meeting rooms, TV, newspapers, screens with updated train information, fax, telephone
Refreshments
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Yes
Showers
No
Seating area Monday-Friday 04:00-00:45 Saturday 04:00-00:45 Sunday 06:00-00:45 Available throughout the station.
Waiting Rooms Available Note Location: Network Rail Reception - opposite platform 2, First ScotRail - Platform 14, East Coast - South Concourse.
Women-only waiting room No -
Trolleys
Note Cannot be removed from the station
Free trolleys available
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Refreshments
Note Coffee shop
Public House/Bar
Food outlet (Seating available)
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ATM machine
Opening hours Monday-Friday 04:00-00:45 Saturday 04:00-00:45 Sunday 06:00-00:45 Notes Located on concourse
Located by the ticket office
Opening hours Monday-Friday 07:00-19:00 Saturday 08:00-20:00 Sunday 07:00-19:00 Notes Located on the concourse
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Toilets
Note Public Toilets are located within the Travel Hall.
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Pay phone
Pay phone Cards and coins -
Internet
Opening hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours Note Web kiosk No -
Post box
Note Located on the concourse -
Tourist information office
Tourist information office No Note A Tourist Information Office is located in Princes Mall, on Princes Street, adjacent to the station.
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Shops
Opening hours Monday-Friday 04:00-00:45 Saturday 04:00-00:45 Sunday 06:00-00:45 Note Wide range of shops
Passport Photo Booth
Edinburgh
Ticket buying and collection
- Ticket office opening
Monday-Friday 05:00-00:00
Saturday 05:00-00:00
Sunday 07:00-00:00
Located in the Main Travel Hall.
The reservations and advance purchase section of the East Coast Travel Centre is open between 09:30 and 18:30, seven days per week.
- Self-service machines
Yes- Collect from counter
Yes- Collect from machine
Yes
East Coast & Virgin Trains Monday-Saturday 05:00-00:00 Sunday 06:00-00:00; ScotRail Monday-Saturday 04:00-00:45 Sunday 06:00-00:45.
In the Travel Centre (East Coast) and on the concourse (Virgin Trains)
Accessibility and mobility access
- Customer help points
-
No
- Staff help
-
Monday-Friday 04:00-00:45
Saturday 04:00-00:45
Sunday 06:00-00:45
Holidays: Christmas Day Closed
Holidays: Boxing Day Closed
- Accessible ticket machines
Yes
All East Coast machines are DDA compliant in the Travel Centre
- Accessible ticket office counter
Monday-Friday 04:45-23:45
Saturday 04:45-23:45
Sunday 06:00-23:45
- Induction loop
Yes
- Ramp for train access
Yes
- If you need assistance we recommend that you book at least 24 hours in advance of travel
- Please seek assistance from station staff
- Accessible taxis
Yes
Taxis are available from the Taxi Rank located adjacent Platform 11
- Accessible public telephones
Yes
Available in part on the main concourse during Station Opening times
- Accessible toilets
Yes
- Step free access coverage
Whole station
Suitable for disabled passengers. Level access to all platforms.
- Impaired mobility set down
Yes
Assistance is available to and from platforms, though we can help more effectively if you call us in advance. Please contact customer services of the relevant train operator: East Coast – 08457 225 333. Virgin Trains – 0870 789 1234. ScotRail – 08456 015929
- Disabled parking
Yes
Parking is available free of charge in the short stay car park when displaying a valid International Blue Badge
- Accessible car park equipment
Yes
- Wheelchairs
Yes
- Ticket gates
Yes
Automatic Ticket Gates operate at Platforms 12-18.
General services information
- Customer service
-
Yes
Monday-Friday 04:00-00:45
Saturday 04:00-00:45
Sunday 06:00-00:45Available during Station Opening times please go to Network Rail reception opposite platform 2.
- Left luggage
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Yes
Monday-Friday 07:00-23:00
Saturday 07:00-23:00
Sunday 07:00-23:00Located on platform 2 near the Calton Road entrance.
Operated by Excess Baggage Company 0131 558 3829
For more information visit www.leftbaggage.co.uk/locations
- Lost property
-
Yes
Monday-Friday 09:00-17:00Situated within left luggage.
Operated by Excess Baggage Company
- British Transport Police
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0800 40 50 40
Staffing
- Staffing level
Full-time
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours- CCTV
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Within station
Car park
Cycle storage
Station map
- Station plan
- View larger version
- Stations made easy
- Show [EDB] route