Located in the Main Travel Hall.

Advance Purchase tickets can only be obtained between the hours of 08:00-20:00 Mon-Sat, 09:00-20:00 Sun.

East Coast Telesales please ring 08457 225 225

Penalty Fares do not apply when travelling from Edinburgh Waverley station.

Available during Station Opening times please go to Network Rail reception opposite platform 1.

Opening Hours

East Coast:

• Mon-Fri 06:30-21:00
• Sat 09:30-17:30
• Sun 09:30-19:00

ScotRail

• Mon-Fri 08:40-23:28
• Sat Closed
• Sun 16:00-23:59

Located

Opposite platform 11

Tickets Accepted with ScotRail

All First Class

Tickets Accepted with East Coast

• Fully inter-available First Class Season Ticket (ie tickets not specific to one train company)
• Any First Class Anytime ticket valid for travel on the East Coast route.
• Any East Coast First Class packages.
• Holders of a First Class Lounge supplement, available for purchase with a East Coast First Advance ticket or First Class reader offer.

Restricted tickets with East Coast

• All First Advance tickets (unless accompanied by a First Class Lounge Upgrade)
• All tickets with Weekend First supplements.
• All First Class tickets valid only on other train operators, including ScotRail Sleepers

Facilities

Toilets/Fax/Printer/Meeting rooms, TV, newspapers, screens with updated train information, fax, telephone

Refreshments

Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits

Wi-Fi

Yes

Showers

No

Available throughout the station.

Location: Network Rail Reception - opposite platform 2, First ScotRail - Platform 14, East Coast - South Concourse, CrossCountry - North Mall

Find WiFi Hotspots around Edinburgh Waverley station

Please contact our Assisted Travel Team: 0800 912 2901

All East Coast machines are DDA compliant in the Travel Centre

No lowered counter

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Taxi rank outside main station entrance

Available in part on the main concourse during Station Opening times

• Step Free Acess is only available from the North and South ramps at the front of the sation.

  Suitable for disabled passengers.  Level access to all platforms. 

   

Assistance is available to and from platforms, though we can help more effectively if you call us in advance. Please contact customer services of the relevant train operator: East Coast – 08457 225 333. Virgin Trains – 0870 789 1234. ScotRail – 08456 015929.  CrossCountry - 0844 811 0125.  Transpennine - 0845 600 1674.

Available during station opening times opposite platform 11

Lothian Buses provide a network of daily, frequent bus services around the city. For details: www.lothianbuses.com

Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details: www.plusbus.info

Daily, frequent 'Airlink 100' express shuttle bus, operated by Lothian Buses. For details: www.lothianbuses.com 

Through-tickets from National Rail stations to Edinburgh Airport are available via Edinburgh Waverley - ask for a "EDINBURGH AIRPORT" ticket (ticket code K671);