Edinburgh (EDB)

Managed by Network Rail 

Waverley Station

Station facilities

  • Station seating facilities

    Station seating facilities
  • Trolleys

    Trolleys Yes
  • Refreshments

    Note Coffee shop Public House/Bar Food outlet (Seating available)
  • ATM machine

    ATM machine Located on concourse Located by the ticket office
  • Toilets

  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

    Note Located on the concourse
  • Tourist information office

  • Shops

    Shops Wide range of shops Passport Photo Booth


Stations made easy

Route planning around the station including maps and platforms

Show [EDB] route


Getting to and from the station


Bicycle parking

Storage sheltered
Storage location

Cycle storage can be found in the station: by the lift at Platform 2 (38 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (44 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).

Storage spaces
Please do not leave panniers, bags or trailers attached to bicycles or racks. Panniers, bags or trailers attached to bicycles will be removed and deposited in lost property, a fee may be charged for their return. 
Storage CCTV
Car Park
New Street: Long Stay
Phone number
0845 077 4224
Alternative phone number
0131 557 3508

To book online parking see http://www.trainstationparking.co.uk/ 

Opening hours
Monday - Friday 04:00 - 00:45
Saturday - Sunday 06:00 - 00:45
Number of spaces
617  with 16 accessible spaces available

Parking is chargeable for all vehicles. There is free short term parking for up to 30 minutes at New Street car park

Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
CCTV Coverage
Onward travel information

Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com

All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space.

Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info

Edinburgh Tram stop can be found just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit: www.edinburghtrams.com


The taxi rank will close from Monday 2 June, an alternative taxi rank can be found on Waverley Bridge.

Accessible taxis

Accessible taxis can be located on Waverley Bridge (exit 2) please note this includes a steep incline. There is also a temporary taxi rank on Market Street exit 3 which can be accessed by lifts

Impaired mobility set down / pick up points available

A drop off area is located at Calton Road, an assistance call point is located beside the lift.

Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator: Virgin Trains East Coast – 03457 225 333. Virgin Trains0845 744 3366. ScotRail – 0845 6015 929


Daily, frequent 'Airlink 100' express shuttle bus, operated by Lothian Buses. For details: www.lothianbuses.com 

Through-tickets from National Rail stations to Edinburgh Airport are available via Edinburgh Waverley - ask for a "EDINBURGH AIRPORT" ticket (ticket code K671);

Ticket buying and collection

Ticket Office
Opening hours
Monday - Friday 05:00 - 23:59
Saturday 05:00 - 23:59
Sunday 07:00 - 23:59

Advanced Tickets can only be purchased between 09:30 and 18:30 Monday-Sunday.


In the Travel Centre

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note
All ticket office windows are DDA complaint with lowered ledges for disabled passengers.

No lowered counter

Induction loop
This office has an induction loop
Ticket machines
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

All Virgin Trains East Coast machines are DDA compliant in the Travel Centre

Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards issued
Smartcards top-up
Not possible at this station
Smartcards validators

Staffing and general services

Information available from staff
Information services - opening times
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
There is a Customer Information Point in the Main Concourse opposite the main departure boards.
Left luggage
Excess Baggage Company
For more information visit www.leftbaggage.co.uk/locations
0131 558 3829
Lost Property
Excess Baggage Company
Monday - Friday 09:00 - 17:00

Situated within left luggage.

Operated by Excess Baggage Company
Customer Services
Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse
Ticket gates
Automatic Ticket Gates operate at Platforms 12-18.


ATM Machine
Located on concourse Located by the ticket office
Bureau de Change
First class Lounge

Opening Hours

Virgin Trains East Coast:

  • Mon-Fri 06:30-21:00
  • Sat 09:00-17:30
  • Sun 09:45-19:00

ScotRail: Lounge facilities on request between the following times

  • Mon-Fri 06:30-21:00
  • Sat 09:00-17:30
  • Sun 09:45-19:00


Virgin Trains East Coast lounge is opposite platform 11, ScotRail lounge is on Platform 14

Tickets Accepted in ScotRail First Class Lounge

All First Class.

Tickets Accepted in Virgin Trains East Coast First Class Lounge

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
  • Any First Class Anytime ticket valid for travel on the Virgin Trains East Coast route
  • Virgin Trains First Class tickets for travel on the West Coast route
  • Any Virgin Trains East Coast First Class packages
  • First Advance (routed VTEC & connections)
  • VTEC First Class Reader Offer (routed VTEC & connections)
  • VTEC First Class Flat Fare (routed VTEC & connections)
  • VTEC Rewards First Class Leisure Single (routed VTEC & connections)
  • VTEC Self-Print First Class Upgrade voucher (routed VTEC& connections)
  • Inclusive Tour Tickets (eg. Superbreak)
  • Weekend First

Restricted tickets
All First Class tickets valid only on other train operators, including Sleepers

Assistance dogs and other well behaved dogs on leads will be permitted in all Virgin Trains East Coast First Class Lounges.


Toilets/Fax/Printer/Meeting rooms, TV, newspapers, screens with updated train information, fax, telephone


Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits





First class Lounge opening hours
Pay phones
Pay phones type
Cards and Coins
Accessible public telephones

Available in part on the main concourse during Station Opening times

Post box
Located on the concourse
Public Wi-Fi
Find WiFi Hotspots around Edinburgh Waverley station
Refreshment facilities
Coffee shop Public House/Bar Food outlet (Seating available)
Type of shops available
Wide range of shops Passport Photo Booth
Accessible toilets
Baby changing facilities
Baby changing facilities location
Female toilets,Male toilets, 
National key toilets
National key toilets location

At entrance to Public Toilets

Waiting Rooms
Waiting rooms opening hours

Accessibility and mobility access

Staff help available

Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse


The Mobility Assistance Room is currently under renovation and is temporarily located upstairs in the Virgin Trains East Coast passenger lounge next to platform 11

Staff help available opening times
Monday - Friday 04:00 - 00:45
Saturday 04:00 - 00:45
Sunday 06:00 - 00:45
Christmas Day Closed
Boxing Day Closed
Ramp for train access
Step free access coverage
Step free access note

There is step free access to all parts of the station with lifts and escalators giving access to the platforms

Wheelchairs available
Wheelchairs available open hours
Monday - Sunday 24 Hours a Day

Station Map

Station plan

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Stations made easy
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