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Edinburgh (EDB)

Edinburgh station, Princes Street, Edinburgh, Lothian, EH1 1BB

Live trains

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Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:00 - 22:00
  • Opening Hours Saturday: 06:00 - 22:00
  • Opening Hours Sunday: 07:00 - 22:00
Location

In the Travel Centre

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

No

All Virgin Trains East Coast machines are DDA compliant in the Travel Centre

Height adjusted ticket office counter

No

All ticket office windows are DDA complaint with lowered ledges for disabled passengers.

No lowered counter

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available From Staff

  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 04:00 - 00:45
  • Information Services Opening Times Saturday: 04:00 - 00:45
  • Information Services Opening Times Sunday: 06:00 - 00:45

Closed on Christmas Day and Boxing Day

Staff Help Available

  • Staff Help Available Monday to Friday: 04:00 - 00:45
  • Staff Help Available Saturday: 04:00 - 00:45
  • Staff Help Available Sunday: 06:00 - 00:45

Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.

The Mobility Assistance Room is located opposite platform 4.

Customer Help Points

Yes

There is a Customer Information Point in the Main Concourse opposite the main departure boards.

Customer Services Notes

Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse.

Luggage Storage

Yes

Lost Property

  • Lost Property Monday to Friday: 09:00 - 17:30

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

There is step free access to all parts of the station with lifts and escalators giving access to the platforms

Ticket barriers and gates

Yes

Automatic Ticket Gates operate at Platforms 6, 7, 11, 12, and 13-18.

Accessible ticket machines

No

All Virgin Trains East Coast machines are DDA compliant in the Travel Centre

Height adjusted ticket office counter

No

All ticket office windows are DDA complaint with lowered ledges for disabled passengers.

No lowered counter

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

At entrance to Public Toilets

Waiting rooms

Yes

Seating area

No

Accessible public telephones

Yes

Available in part on the main concourse during Station Opening times

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

Yes

Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts.

Impaired mobility set down/pick-up point

Yes

A drop off area is located at Calton Road, an assistance call point is located beside the lift.

Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:

  • LNER - 03457 225 333

  • Avanti West Coast - 03453280253

  • ScotRail - 0845 6015 929

Accessible spaces

16 spaces

Parking is chargeable for all vehicles. There is free short term parking for up to 40 minutes at New Street car park

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Friday: 04:00 - 00:45
  • Staff help available Saturday: 04:00 - 00:45
  • Staff help available Sunday: 06:00 - 00:45

Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.

The Mobility Assistance Room is located opposite platform 4.

Customer Help Points and Meeting Point

Yes

There is a Customer Information Point in the Main Concourse opposite the main departure boards.

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

Accessible Toilets

Yes

At entrance to Public Toilets

Baby Changing

Yes

Female toilets,Male toilets,

Waiting Rooms

Yes

Seating Area

No

First Class Lounge

Yes

Opening Hours:

London North Eastern Railway

  • Monday - Friday 06:30-21:00

  • Saturday 09:00-17:30

  • Sunday 09:45-19:00

Located: the LNER lounge is opposite platform 4.

Tickets Accepted in London North Eastern Railway First Class Lounge:

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)

  • Any First Class Anytime ticket valid for travel on the London North Eastern Railway route

  • Any London North Eastern Railway First Class packages

  • First Advance (routed LNER & connections)

  • LNER First Class Reader Offer (routed LNER & connections)

  • LNER First Class Flat Fare (routed LNER & connections)

  • LNER Rewards First Class Leisure Single (routed LNER & connections)

  • LNER Self-Print First Class Upgrade voucher (routed LNER & connections)

  • Inclusive Tour Tickets (eg. Superbreak)

  • Weekend First

  • Caledonian Sleeper First Class

Restricted tickets: All First Class tickets valid only on other train operators.

Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges.

Facilities: Toilets, meeting rooms, TV, newspapers, screens with updated train information, telephone.

Refreshments: Our first class lounges offer a selection of complimentary refreshments
such as tea, coffee, water and various crisps and biscuits. Other items are also available to purchase through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items.

Wi-Fi: Yes

Showers: Accessible showers are currently unavailable due to refurbishment.

Car Parking Availability

  • Car Parking Availability Monday to Friday: 04:00 - 00:45
  • Car Parking Availability Saturday to Sunday: 06:00 - 00:45

Spaces

617 spaces

Accessible spaces

16 spaces

Parking is chargeable for all vehicles. There is free short term parking for up to 40 minutes at New Street car park

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

A drop off area is located at Calton Road, an assistance call point is located beside the lift.

Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:

  • LNER - 03457 225 333

  • Avanti West Coast - 03453280253

  • ScotRail - 0845 6015 929

Car park CCTV

Yes

ATM

Yes

Located on concourse Located by the ticket office

Currency Exchange

Yes

Refreshment Facilities

Yes

Coffee shop Public House/Bar Food outlet (Seating available)

Station concourse

Shops

Yes

Wide range of shops Passport Photo Booth

Pay Phones

Yes

Accessible Public Telephones

Yes

Available in part on the main concourse during Station Opening times

Public Wi-Fi

Yes

Post Boxes

Yes

Located on the concourse

Bicycle Storage

Spaces

223 spaces

Please do not leave panniers, bags or trailers attached to bicycles or racks. Panniers, bags or trailers attached to bicycles will be removed and deposited in lost property, a fee may be charged for their return.

Type of Storage

Stands & Racks

Location

Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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