Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
Trolleys Yes -
Refreshments
Note Coffee shopPublic House/BarFood outlet (Seating available) -
ATM machine
ATM machine Located on concourse
Located by the ticket office -
Toilets
Toilets -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note Located on the concourse -
Tourist information office
-
Shops
Shops Wide range of shops
Passport Photo Booth
Edinburgh
Getting to and from the station
- Car Park
Short Stay- Operator
- APCOA UK Ltd
- Phone number
- 0845 0774 224
- Address
-
-
-
- Note
-
The Short Term Car Park has been relocated to New Street Car Park to facilitate Station improvement works.
Please note the Short Stay parking facilities are for customers intending to stay for less than 4 hours.
Short Stay Car Park: 0400 - 0045 New Street Car Park: 24-hours.
For parking charges see http://www.networkrail.co.uk/edinburgh-waverley-station/parking/
To book online parking see http://www.trainstationparking.co.uk/
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 21
- Accessible spaces note
- Parking is available free of charge in the short stay car park when displaying a valid International Blue Badge
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- CCTV Coverage
- Yes
- Car Park
- New Street: Long Stay
- Operator
- APCOA
- Phone number
- 0845 077 4224
- Alternative phone number
- 0131 557 3508
- Address
-
-
-
- Note
-
Long Stay - disabled spaces have been relocated within the long term car park due to station improvement works.
To book online parking see http://www.trainstationparking.co.uk/
- Number of spaces
- 617
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- CCTV Coverage
- Yes
- Cycle Parking
- Cycle storage type
- Stands
- Sheltered cycle storage
- Yes
- Cycle storage location
- Cycle Storage is available on Platform 3
- Cycle storage spaces
- 74
- Please do not leave panniers, bags or trailers attached to bicycles or racks. Panniers, bags or trailers attached to bicycles will be removed and deposited in lost property, a fee may be charged for their return.
- CCTV Coverage
- Yes
- Onward travel information
-
Lothian Buses provide a network of daily, frequent bus services around the city. For details: www.lothianbuses.com
Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details: www.plusbus.info
- Taxi
-
Available during station opening times opposite platform 11
- Accessible taxis
-
Taxis are available from the Taxi Rank located adjacent Platform 11
- Impaired mobility set down / pick up points available
- Yes
-
Assistance is available to and from platforms, though we can help more effectively if you call us in advance. Please contact customer services of the relevant train operator: East Coast – 08457 225 333. Virgin Trains – 0870 789 1234. ScotRail – 08456 015929
- Airport
-
Daily, frequent 'Airlink 100' express shuttle bus, operated by Lothian Buses. For details: www.lothianbuses.com
Through-tickets from National Rail stations to Edinburgh Airport are available via Edinburgh Waverley - ask for a "EDINBURGH AIRPORT" ticket (ticket code K671);
Ticket Buying and Collection
- Ticket Office
- Yes
- Opening hours
-
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 05:30 - 23:59
Sunday 07:00 - 23:59
Advanced Tickets can only be purchased between 09:30 and 18:30 Monday-Sunday.
- Location
-
In the Travel Centre
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
All East Coast machines are DDA compliant in the Travel Centre
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
Staffing and General Services
- Information available from staff
- Information services - opening times
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- No
- Left luggage
- Yes
- Lost Property
- Yes
-
Monday - Friday 09:00 - 17:00
- Customer Services
-
Available during Station Opening times please go to Network Rail reception opposite platform 2.
- Ticket gates
- Yes
- Automatic Ticket Gates operate at Platforms 12-18.
- CCTV
- Yes
Facilities
- ATM Machine
- Yes
- Located on concourse
Located by the ticket office - Bureau de Change
- Yes
- First class Lounge
- Yes
- First class Lounge location
-
Opening Hours
East Coast:
- Mon-Fri 06:30-21:00
- Sat 09:30-17:30
- Sun 09:30-19:00
ScotRail
- Mon-Fri 08:40-23:28
- Sat Closed
- Sun 16:00-23:59
Located
Opposite platform 11
Tickets Accepted with ScotRail
All First Class.
Advance Loyalty Club members can also use all ScotRail First Class Lounges on presentation of their membership card as well as ANY type of ticket valid for travel on ScotRail services that day. Tickets not valid on ScotRail services cannot be accepted
Tickets Accepted with East Coast
- Fully inter-available First Class Season Ticket (ie tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the East Coast route.
- Any East Coast First Class packages.
- Holders of a First Class Lounge supplement, available for purchase with a East Coast First Advance ticket or First Class reader offer.
Restricted tickets with East Coast
- All First Advance tickets (unless accompanied by a First Class Lounge Upgrade)
- All tickets with Weekend First supplements.
- All First Class tickets valid only on other train operators, including ScotRail Sleepers
Facilities
Toilets/Fax/Printer/Meeting rooms, TV, newspapers, screens with updated train information, fax, telephone
Refreshments
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Yes
Showers
No
- First class Lounge opening hours
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Available in part on the main concourse during Station Opening times
- Post box
- Yes
- Located on the concourse
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Coffee shop
Public House/Bar
Food outlet (Seating available) - Shops
- Yes
- Type of shops available
- Wide range of shops
Passport Photo Booth - Toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- Female toilets,Male toilets,
- National key toilets
- Yes
- National key toilets location
-
At entrance to Public Toilets
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms opening hours
Accessibility and Mobility access
- Staff help available
- Yes
- Available during Station Opening times
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Suitable for disabled passengers. Level access to all platforms.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
- Nearest station with more facilities CRS Code
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