East Grinstead (EGR)
Managed by Southern
Station facilities
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Station seating facilities
Station seating facilities There is a waiting area on platform 1 - Waiting rooms normally available when station is staffed -
Trolleys
-
Refreshments
Note Coffee kiosk -
ATM machine
ATM machine -
Toilets
Toilets -
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Shops
East Grinstead
Getting to and from the station
Bicycle parking
YES- Storage location
- Located to the right of the station building.
- Storage spaces
- 96
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- Indigo Park Solutions UK Limited
- Phone number
- -
- Address
-
-
-
- Note
-
Disabled Parking is free on production and DISPLAY of the full blue badge pack. Penalty notices will be issued without valid badge pack on display.
For more information including tariffs and the number of spaces, including blue badge spaces please visit www.southernrailwayparking.com or alternatively call Indigo Customer Services on 0330 123 5247 (open 24 hrs)
- Opening hours
-
Monday - Sunday 24 Hours a Day
- Free of charge
- No
- CCTV Coverage
- Yes
- Onward travel information
- Information to plan your onward journey is available in a printable format here.
- Taxi
- YES
- Impaired mobility set down / pick up points available
- Yes
- Located in the car park.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:55 - 20:15
Saturday 06:20 - 20:25
Sunday 07:45 - 16:00
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- Yes
- Smartcards cannot be purchased from this station. Please apply online at: www.southernrailway.com/thekeysmartcard
- Penalty fares
- Penalty fares apply for Southern
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Sunday 24 Hours a Day
Monday - Sunday 24 Hours a Day
- Customer help points
- Yes
- Lost Property
- Yes
- Please visit www.southernrailway.com/lostproperty and use the webform to register your lost item.
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
- Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.
Facilities
- ATM Machine
- Yes
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around this station
- Refreshment facilities
- Yes
- Coffee kiosk
- Shops
- Yes
- Toilets
- Yes
- Accessible toilets
- No
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
- There is a waiting area on platform 1 - Waiting rooms normally available when station is staffed
- Waiting rooms opening hours
-
Waiting rooms normally available when station is staffed
Accessibility and mobility access
- Helpline Contact
- Please contact the helpline by phone on 0800 138 1016 or by emailing myjourney@southernrailway.com to ensure that arrangements are in place.
- Helpline opening hours
-
Monday - Sunday 07:00 - 22:00
The assisted helpline is not available on Christmas Day.
- Staff help available
- Yes
- Staffing hours are shown in the 'Staffing and General services' section, however staff may be involved in other activities during these hours so please do book assistance where possible.
- Staff help available opening times
-
Monday - Friday 05:45 - 00:40
Saturday 05:45 - 00:30
Sunday 07:35 - 23:40
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
- Step free access to platform 2 (to/from Victoria) only. Footbridge with steps to platform 1 (occasionally to/from Victoria). Interchange between platforms is possible via country end crossing boards for manual wheelchair users with staff assistance only. There are only a few trains daily that depart from Platform 1 (not step free) please check 'Live departures' for details.
- Wheelchairs available
- Yes
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