Ely (ELY)

Managed by Abellio Greater Anglia 

 
Station Road
Ely
CB7 4BS
 

Station facilities

  • Station seating facilities

    Station seating facilities
  • Trolleys

    Trolleys Yes
  • Refreshments

    Note
  • ATM machine

    ATM machine Located on concourse
  • Toilets

    Toilets
  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

    Note
  • Tourist information office

  • Shops

    Shops
 
 

Ely

Stations made easy

Route planning around the station including maps and platforms

Show [ELY] route

 

Station Message: Alert!

Please allow plenty of time for making train connections at Ely due to the walking distance between platforms when using the subway.  Thank you.

Getting to and from the station

 
Car Park
Station Car Park
Operator
National Car Parks Ltd
Web address
http://www.ncp.co.uk
Email address
customer.service@ncp.co.uk
Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
143  with 4 accessible spaces available
Parking is free for disabled customers displaying a valid International Blue Badge 
Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
No
Daily rate
£5.30
Off peak rate
£4.50
Weekly rate
£21.20
Monthly rate
£80.20
Annual rate
£ 804.50
CCTV Coverage
No
Car Park
Premium Bay
Operator
National Car Parks Ltd
Phone number
8450507080
Number of spaces
9  with 0 accessible spaces available
Accessible car park equipment
Wheelchair users may require assistance using car park equipment at this station 
Free of charge
No
Annual rate
£ 1,100.00
CCTV Coverage
No
Cycle Parking
Cycle storage type
Stands
Sheltered cycle storage
Yes
Cycle storage location

Platform 1 and forecourt

Cycle storage spaces
216
CCTV Coverage
No
Accessible taxis

Details of nearest taxis are shown on station information poster

Impaired mobility set down / pick up points available
No
Cycle hire

Bike & Go bicycles available for hire.  More details: http://www.bikeandgo.co.uk/

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:00 - 20:00
Saturday 06:00 - 20:00
Sunday 08:30 - 18:30
Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 05:15 - 01:00
Saturday 05:15 - 01:00
Sunday 08:00 - 01:00
 
Customer help points
No
Lost Property
Yes
Lost property phone line service
Monday - Friday 09:00 - 17:00
Tel 0345 600 7245 (option 7) - plus answerphone available 24hrs
Customer Services

Monday-Saturday 08:00-20:00 
Sunday 10:00-20:00 
Bank Holidays 09:00-18:00 

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

 

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Replacement transport stop at station entrance

Facilities

 
ATM Machine
Yes
Located on concourse
Pay phones
Yes
Pay phones type
Cards and Coins
Post box
Yes
Public Wi-Fi
Yes

Find WiFi Hotspots around Ely station

Refreshment facilities
Yes
Shops
Yes
Toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
Female toilets 
National key toilets
Yes
National key toilets location

A RADAR-key accessible toilet is available on platform 1, during opening hours of the station.

Trolleys
Yes
Waiting Rooms
Yes
Waiting rooms opening hours

Accessibility and mobility access

 
Helpline Contact
0800 028 28 78
Assisted travel

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

Helpline opening hours
Monday - Sunday 08:00 - 22:00
Staff help available
Yes

Please note that assistance is only available during the station staffed hours (see above), unless pre-booked.

Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

 -

 
Wheelchairs available
Yes
Wheelchairs available open hours
Nearest station with more facilities CRS Code

Station Map

 
Station plan

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