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Station Facilities: London Euston (EUS)

Current Station Information

For all Virgin Trains services, barriers will close 2 minutes prior to departure.

Current Station Information ^ Top

Service Details
Opening Hours Monday, Tuesday, Wednesday, Thursday 04:30-01:35 Friday, Saturday 04:30-02:00 Sunday 04:30-01:35
TrainTracker Phone Number 0871 200 49 38
TrainTrackerText Text dep EUS to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Sunday 24 hours
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point Yes

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Friday 05:45-23:45 Saturday 05:45-23:10 Sunday 07:30-23:45
Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine description

Ticket Office

Machine Location Outside Ticket Office entrance and inside Ticket Office
Telesales No
Oyster PrePay No
Penalty Fares

Penalty Fares apply to journeys from London Euston station when travelling with:

  • London Overground
  • London Midland

Penalty Fares do not apply if travelling with:

  • Virgin Trains
  • ScotRail

General Services Information ^ Top

Service Details
Customer Service Monday-Sunday 07:00-23:00
Left Luggage Monday-Sunday 07:00-23:00
Lost Property Monday-Sunday 09:00-17:00
Lost Property - Note

The lost property office is situated adjacent to platform 16. Telephone 020 7387 8699

British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge - Opening Hours Monday-Friday 07:00-23:00 Saturday 07:00-17:00 Sunday 10:00-23:00
First Class Lounge - Note

Located

Upstairs opposite the Brittania Bar

Refreshments

First Class customers can find a comfy seat and enjoy complimentary soft drinks, light snacks and newspapers. A full bar is available at both locations for the purchase of alcoholic drinks

First Class Coffee Lounge is also available located behind the Ticket Office, open Monday to Friday only 08:00 - 21:30 

Tickets Accepted

Virgin Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket.

Concessions for Standard Class sleeper customers

No

Seating Area - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Seating Area - Note

Available throughout the station.

Waiting Rooms Available
Women-Only Waiting Room No
Trolleys - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Refreshment Facilities - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Toilets Yes
Baby Changing - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Showers Yes
Showers - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Pay Phone Yes - Cards and Coins
Public WiFi Yes
Public WiFi - Note

Find WiFi Hotspots around London Euston station

Web Kiosk No
Post Box - Opening Hors Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Tourist Information Office No
ATM Machine - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Bureau de Change - Opening Hours Monday-Sunday 07:00-21:40 Monday-Friday 08:00-20:00
Shops - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours

Accessibility ^ Top

Service Details
Helpline Monday-Friday 06:00-22:00 Saturday 06:00-22:00 Sunday 06:00-22:00
Helpline - Note

Monday - Sunday 24 hours

Customers should call 24 hours in advance of travel.

Virgin Journey Care:  08457 443 366

London Midland Journey Care:  08456 014 868

London Overground Journey Care:  08456 014 867

First ScotRail Journey Care:  08456 057 021.

Customer Help Points Yes
Staff Help Monday-Sunday 24 hours Monday-Friday 06:45-23:00 Saturday 06:45-23:00 Sunday 07:30-22:00
Accessible Ticket Machines Yes
Accessible Ticket Office Counter Yes
Induction Loop Yes
Ramp for Train Access Yes
Ramp for Train Access - Note

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis Yes
Accessible Taxis - Note

Taxi rank beneath the station.  For access book in advance or speak to a member of staff.

Accessible Public Telephones Yes
National Key Toilets Yes
Step Free Access Coverage Whole station
Step Free Access Coverage - Note
  • Suitable for disabled passengers. Level access to all platforms, however some exits to street level have stairs.

Impaired Mobility Set Down No
Impaired Mobility Set Down - Note

Assistance is available to and from platforms, the car park and the taxi rank. You can request this from the customer reception or from any member of staff.

Disabled Parking Yes
Number of Disabled Parking Spaces 5
Accessible Car Park Equipment No
Wheelchairs Yes

Transport Links ^ Top

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