Stations & Destinations

Station Facilities: London Fenchurch Street (FST)

Fenchurch Place
London
Greater London

EC3 4AJ

Last changed: 15:00 on 30 Jan 2009

Current Station Information
Staffing
Information Systems
Ticket Buying and Collection
General Services
Station Facilities
Accessibility
Transport Links
Local Area Map^New!
Local Bus Map^New!

Current Station Information ^ Top

Service	Details
Opening Hours	Monday-Sunday Closed
TrainTracker Phone Number	0871 200 49 33
TrainTrackerText	Text dep FST to 84950
Live Departures	Live departures for this station
Live Arrivals	Live arrivals for this station
Live Departures and Arrivals	Live departures and arrivals

Staffing ^ Top

Service	Details
Staffing Level	Full Time
Staffing Hours	Monday-Sunday 24 hours
CCTV	Yes

Information Systems ^ Top

Service	Details
Staffed Information Point	Yes

Ticket Buying and Collection ^ Top

Service

Details

Ticket Office

Monday-Saturday 05:45-21:40 Sunday 07:15-21:40

Self Service Ticket Machines

Yes

Collection of Pre-purchased Tickets

Yes

Collection of Pre-purchased Tickets - Details

From Ticket Office Counter	No
From Ticket Machine	Yes
Machine description	Pre-purchased tickets can be collected from the ticket machines. The ticket machines accept cash and credit/debit cards.
Machine Location	Ticket machines which facilitate ticket collection are situated on the main concourse and at Tower Hill entrance to the station.

Telesales

Yes

Telesales - Note

Tickets can be booked via Trainline on 08457 44 44 22.

Oyster PrePay

Travelcard Zone

London Fenchurch Street is in London Fare Zone 1

Penalty Fares

Penalty Fares apply to journeys from London Fenchurch Street station when travelling with:

General Services Information ^ Top

Service	Details
Customer Service	Yes
Customer Service - Note	Staffed Help Point on main concourse.
Left Luggage	No
Lost Property	No
Lost Property - Note	No lost property office at this station. For lost property enquiries please phone c2c on 01702 357 699.
British Transport Police - Phone Number	0800 40 50 40

Station Facilities ^ Top

Service	Details
First Class Lounge	No
Seating Area - Opening Hours	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Seating Area - Note	Seating is available on the main concourse an on the platforms.
Waiting Rooms	None
Women-Only Waiting Room	No
Trolleys	No
Refreshment Facilities - Opening Hours	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Refreshment Facilities - Note	Café Food outlet (Seating available)
Toilets	Yes
Baby Changing - Opening Hours	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Baby Changing - Note	Located on the concourse
Showers	Yes
Pay Phone	Yes - Cards and Coins
Public WiFi	No
Public WiFi - Note	Find WiFi Hotspots around London Fenchurch Street station
Web Kiosk	No
Post Box	No
Tourist Information Office	No
ATM Machine - Opening Hours	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Bureau de Change	No
Shops - Opening Hours	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Shops - Note	Wide range of shops

Accessibility ^ Top

Service	Details
Helpline	Monday-Saturday 05:30-22:00 Sunday 06:00-22:00 Holidays: Boxing Day, Easter Monday, Good Friday, Late Summer Bank Holiday, New Years Day, Spring Bank Holiday 08:00-16:00 Monday-Friday 06:00-22:00 Saturday 06:00-22:00
Helpline - Note	Tel. 01702 357 640. The helpline is closed on Christmas Day.
Customer Help Points	Yes
Staff Help	Monday-Saturday 06:00-22:00 Sunday 06:00-20:00 Holidays: August Bank Holiday, Boxing Day, Easter Monday, Good Friday, New Years Day, Spring Bank Holiday 06:00-20:00
Accessible Ticket Machines	Yes
Accessible Ticket Office Counter	Yes
Accessible Ticket Office Counter - Note	Low counter available on the main concourse.
Induction Loop	Yes
Ramp for Train Access	Yes
Ramp for Train Access - Note	If you need assistance we recommend that you book at least 24 hours in advance of travel If you need assistance we recommend that you book at least 24 hours in advance of travel.
Accessible Taxis	Yes
Accessible Taxis - Note	Taxi rank outside main station entrance.
Accessible Public Telephones	Yes
Accessible Public Telephones - Note	Main concourse.
National Key Toilets	Yes
Step Free Access Coverage	Whole station
Step Free Access Coverage - Note	Lift access.
Impaired Mobility Set Down	No
Impaired Mobility Set Down - Note	Assistance is available to and from platforms and you can request this from the customer information point staff on the concourse. However, we can help more effectively if you call us in advance on 01702 357640
Disabled Parking	No
Accessible Car Park Equipment	No
Wheelchairs	Yes

Transport Links ^ Top

Service	Details
Minimum Connection Time (mins)	10
Cycle Storage Availability	No
Taxi Rank	Yes
Taxi Rank - Note	Immediately outside the main station entrance.
Bus Services	Yes
Bus Services - Note	100m from main entrance, on Fenchurch Street.
Metro Services	Yes
Metro Services - Note	London Underground station at Tower Hill - 200m from the Tower Hill exit.
Car Hire	No
Cycle Hire	No
Local Transport Link	Plan your journey to and from the station with Traveline