Station Facilities: London Fenchurch Street (FST)
Managed by Network Rail
Fenchurch Place London Greater London
EC3 4AJ
Last changed: 15:00 on 30 Jan 2009
Current Station Information ^ Top
| Service | Details |
|---|---|
| Opening Hours | Monday-Sunday Closed |
| TrainTracker Phone Number | 0871 200 49 33 |
| TrainTrackerText | Text dep FST to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Sunday 24 hours |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Staffed Information Point | Yes |
Ticket Buying and Collection ^ Top
| Service | Details | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Ticket Office | Monday-Saturday 05:45-21:40 Sunday 07:15-21:40 | ||||||||
| Self Service Ticket Machines | Yes | ||||||||
| Collection of Pre-purchased Tickets | Yes | ||||||||
| Collection of Pre-purchased Tickets - Details |
| ||||||||
| Telesales | Yes | ||||||||
| Telesales - Note |
Tickets can be booked via Trainline on 08457 44 44 22. | ||||||||
| Oyster PrePay | No | ||||||||
| Travelcard Zone | London Fenchurch Street is in London Fare Zone 1 | ||||||||
| Penalty Fares |
Penalty Fares apply to journeys from London Fenchurch Street station when travelling with:
|
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Yes |
| Customer Service - Note |
Staffed Help Point on main concourse. |
| Left Luggage | No |
| Lost Property | No |
| Lost Property - Note |
No lost property office at this station. For lost property enquiries please phone c2c on 01702 357 699. |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area - Opening Hours | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| Seating Area - Note |
Seating is available on the main concourse an on the platforms. |
| Waiting Rooms | None |
| Women-Only Waiting Room | No |
| Trolleys | No |
| Refreshment Facilities - Opening Hours | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| Refreshment Facilities - Note |
|
| Toilets | Yes |
| Baby Changing - Opening Hours | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| Baby Changing - Note |
|
| Showers | Yes |
| Pay Phone | Yes - Cards and Coins |
| Public WiFi | No |
| Public WiFi - Note | Find WiFi Hotspots around London Fenchurch Street station |
| Web Kiosk | No |
| Post Box | No |
| Tourist Information Office | No |
| ATM Machine - Opening Hours | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| Bureau de Change | No |
| Shops - Opening Hours | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| Shops - Note |
|
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | Monday-Saturday 05:30-22:00 Sunday 06:00-22:00 Holidays: Boxing Day, Easter Monday, Good Friday, Late Summer Bank Holiday, New Years Day, Spring Bank Holiday 08:00-16:00 Monday-Friday 06:00-22:00 Saturday 06:00-22:00 |
| Helpline - Note |
Tel. 01702 357 640. The helpline is closed on Christmas Day. |
| Customer Help Points | Yes |
| Staff Help | Monday-Saturday 06:00-22:00 Sunday 06:00-20:00 Holidays: August Bank Holiday, Boxing Day, Easter Monday, Good Friday, New Years Day, Spring Bank Holiday 06:00-20:00 |
| Accessible Ticket Machines | Yes |
| Accessible Ticket Office Counter | Yes |
| Accessible Ticket Office Counter - Note |
Low counter available on the main concourse. |
| Induction Loop | Yes |
| Ramp for Train Access | Yes |
| Ramp for Train Access - Note |
If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | Yes |
| Accessible Taxis - Note |
Taxi rank outside main station entrance. |
| Accessible Public Telephones | Yes |
| Accessible Public Telephones - Note |
Main concourse. |
| National Key Toilets | Yes |
| Step Free Access Coverage | Whole station |
| Step Free Access Coverage - Note |
|
| Impaired Mobility Set Down | No |
| Impaired Mobility Set Down - Note |
Assistance is available to and from platforms and you can request this from the customer information point staff on the concourse. However, we can help more effectively if you call us in advance on 01702 357640 |
| Disabled Parking | No |
| Accessible Car Park Equipment | No |
| Wheelchairs | Yes |
Transport Links ^ Top
| Service | Details |
|---|---|
| Minimum Connection Time (mins) | 10 |
| Cycle Storage Availability | No |
| Taxi Rank | Yes |
| Taxi Rank - Note |
Immediately outside the main station entrance. |
| Bus Services | Yes |
| Bus Services - Note |
100m from main entrance, on Fenchurch Street. |
| Metro Services | Yes |
| Metro Services - Note |
London Underground station at Tower Hill - 200m from the Tower Hill exit. |
| Car Hire | No |
| Cycle Hire | No |
| Local Transport Link | Plan your journey to and from the station with Traveline |