Station facilities
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Station seating facilities
Note First Class lounge No Seating area Monday-Friday 04:30-00:25 Saturday 04:30-00:40 Sunday 06:00-00:10 Seating is available on the main concourse and on the platforms.
Waiting Rooms None Women-only waiting room No -
Trolleys
-
Refreshments
Note Coffee shop
Coffee kiosk
Public House/Bar
Food outlet (Seating available)
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ATM machine
Opening hours Monday-Friday 04:30-00:25 Saturday 04:30-00:40 Sunday 06:00-00:10 Notes Located outside the station
Located on concourse
Bureau de change No -
Toilets
Note The public toilets are located on the ground level at the Fenchurch Place main entrance of the Station
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Pay phone
Pay phone Cards and coins -
Internet
Public Wi-Fi No Note Find WiFi Hotspots around London Fenchurch Street station
Web kiosk No -
Post box
Note Outside the station -
Tourist information office
Tourist information office No Note The nearest Tourist Information Office is at Liverpool Street Station located inside the main entrance to the underground
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Shops
Shops Yes Note Wide range of shops
London Fenchurch Street
- Connection time
- 10 minutes (minimum)
- Car park
No
- Taxi rank
-
Yes
Immediately outside the main station entrance.
- Bus services
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Yes
100m from main entrance, on Fenchurch Street.
- Onward travel
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Plan your journey to and from the station with Traveline
Ticket buying and collection
- Ticket office opening
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Monday-Saturday 05:45-21:40
Sunday 07:15-21:40
- Self-service machines
- Yes
- Collect from counter
- No
- Collect from machine
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Yes
Pre-purchased tickets can be collected from the ticket machines. The ticket machines accept cash and credit/debit cards.
Ticket machines which facilitate ticket collection are situated on the main concourse and at Tower Hill entrance to the station.
- Get Oyster card here
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Yes
- Top up Oyster pay as you go here
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Yes
- Use Oyster pay as you go here
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Yes
- London fare zone
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Zone 1
- Penalty fares
-
Penalty Fares apply to journeys from London Fenchurch Street station when travelling with:
- c2c
Accessibility and mobility access
- Customer help points
-
Yes
- Staff help
-
Monday-Saturday 06:00-22:00
Holidays: August Bank Holiday, Easter Monday, Good Friday, New Years Day, Spring Bank Holiday 06:00-20:00
- Accessible ticket machines
-
Yes
- Accessible ticket office counter
-
Yes
- Induction loop
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Yes
- Ramp for train access
-
Yes
- Accessible taxis
-
Yes
taxi rank outside main station entrance
- Accessible public telephones
-
Yes
main concourse
- Nearest stations with more facilities
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Liverpool Street Station or London Bridge
- Accessible toilets
-
Yes
- Step free access coverage
- Whole station
- Impaired mobility set down
-
Yes
Assistance is available to and from platforms and you can request this from the customer information point staff on the concourse. However, we can help more effectively if you call us in advance on 01702 357 640 - Open 05.30 - 22.00 Monday to Friday; Saturday 06.00 - 21.00; Sunday 07.00 - 17.00
- Disabled parking
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No
- Accessible car park equipment
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No
- Wheelchairs
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Yes
- Ticket gates
- Yes
General services information
- Customer service
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Yes
Staffed Help Point on main concourse.
- Left luggage
-
No
The nearest Left Luggage facility is located at Liverpool Street Station.
Operated by Excess Baggage Company 0207 247 4297
- Lost property
-
No
For lost property enquiries please go to the customer information point on the upper concourse by the Fenchurch Place entrance or call the c2c lost property office on 01702 357 699 (Monday to Friday 07:00-15:30)
- British Transport Police
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0800 40 50 40
Staffing
- Staffing level
- Full-time
Monday-Sunday 24 hours - CCTV
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Within station
Station map
- Station plan
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