Last updated:Today at 03:34
Train companies affected:South Western Railway
London Fenchurch Street (FST)
London Fenchurch Street station, Fenchurch Place, London, EC3M 4AJ
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Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 20:30
- Opening Hours Saturday: 06:45 - 19:30
- Opening Hours Sunday: 08:30 - 17:00
Location
Ticket machines which facilitate ticket collection are situated on the main concourse and at the Tower Hill and Coopers Row entrances to the station
London Fare Zone
Zone 1
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Every ticket office counter has been lowered at this station
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
Yes
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
Information Available From Staff
- Yes - from information point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Sunday: Yes
Staff Help Available
Yes
Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.
It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22
First to last service daily. There are no c2c services on Christmas Day and Boxing Day
Customer Help Points
Yes
Customer Services Notes
Staffed Information Point on main concourse.
Alternatively Customer Services may be contacted as follows:
Mondays - Fridays, between 08:00 - 20:00
Saturday - Sunday, between 09:00 - 16:00
Public Holidays, between 09:00 - 16:00
Closed on Christmas Day and Boxing Day
Tel: 0345 744 4422 (option 3, followed by option 3)
Email: [email protected]
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 08:00 - 20:00
- Lost Property Saturday to Sunday: 09:00 - 16:00
- Lost Property Public Holidays: 09:00 - 16:00
Not Christmas Day or Boxing Day
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
The main entrance is the only entrance that has step free access. There is a lift to take you from the entrance to the station concourse and platform levels. Please note there is no step free access from the Coopers Road entrance to the station.
Ticket barriers and gates
Yes
There are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Every ticket office counter has been lowered at this station
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
There is an accessible toilet by the lifts at the left hand side of the main entrance to the station. This can be accessed using a radar key or by requesting assistance using the station help point next to the disabled toilet.
Waiting rooms
Yes
Closed until further notice
Upper Main Concourse.
Seating area
No
Seating is available on the main concourse and on the platforms.
Accessible public telephones
Yes
Located on main concourse
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available from the taxi rank outside the main station entrance on Fenchurch Street
Impaired mobility set down/pick-up point
Yes
Assistance is available to and from platforms. You can request this from the customer information point staff on the concourse, at the main entrance where the mobility set down / pick up point is located as well as the station help points by the lifts at the main entrance.
Staff Help
Staff help available
Yes
Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.
It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22
First to last service daily. There are no c2c services on Christmas Day and Boxing Day
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Toilets
Yes
The toilets are located by the lifts at the left hand side of the Main Entrance to the station.
The National key toilets are located by the lifts at the left hand side of the Main Entrance to the station.
These toilets can be accessed using a RADAR key or by requesting assistance (using the Station Help Point next to the disabled toilet).
Accessible Toilets
Yes
There is an accessible toilet by the lifts at the left hand side of the main entrance to the station. This can be accessed using a radar key or by requesting assistance using the station help point next to the disabled toilet.
Baby Changing
Yes
Waiting Rooms
Yes
Closed until further notice
Upper Main Concourse.
Seating Area
No
Seating is available on the main concourse and on the platforms.
ATM
Yes
Located on main concourse
Currency Exchange
Yes
Refreshment Facilities
Yes
Coffee shop, public house/bar, food outlet (Seating available)
Shops
Yes
Wide range of shops
Bicycle Storage
Spaces
0 spaces
Cycle storage is available within a short distance of the station on Mark Lane and Crutched Friars
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Santander Cycles - Crosswall - 33 spaces
Santander Cycles - Tower Gardens - 22 spaces
More Information
Transport Links
The Taxi rank is immediately outside the main entrance on Fenchurch Street.
Rail replacement buses will stop outside HSBC on Fenchurch Street.
Aldgate Bus Station.
Details of the buses serving Fenchurch Street and Aldgate area, and the Bus Stops they are using is available here
London Underground (Circle Line and District Line) at Tower Hill - 200m from the Tower Hill exit
London Underground (Metropolitan Line, Circle Line) at Aldgate - 300m from Fenchurch Place exit.
Docklands Light Railway at Tower Gateway - 300m from the Tower Hill exit.
London City Airport - Docklands Light Railway from Tower Gateway
Santander Cycles - Crosswall - 33 spaces
Santander Cycles - Tower Gardens - 22 spaces
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