London Fenchurch Street (FST)

Managed by c2c 

 
Fenchurch Place
London
Greater London
EC3M 4AJ
 

Station facilities

  • Station seating facilities

    Station seating facilities

    Upper Main Concourse near Cards Galore.

    More seating also near Upper Crust 

  • Trolleys

  • Refreshments

    Note Coffee shop, public house/bar, food outlet (Seating available)
  • ATM machine

    ATM machine Located on main concourse
  • Toilets

    Toilets

    There are toilets by the lifts at the left handside of the main entrance to the station.

  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

    Note Outside the station
  • Tourist information office

  • Shops

    Shops Wide range of shops
 
 

London Fenchurch Street

Stations made easy

Route planning around the station including maps and platforms

Show [FST] route

 

Getting to and from the station

 
Car Park
No
Onward travel information

Aldgate Bus Station is currently closed whilst TfL undertake work to improve the Aldgate One-Way System. Buses that would normally terminate at/start from Aldgate Bus Station are using other bus stops on Aldgate High Street and Fenchurch Street. 

Details of the buses serving Fenchurch Street and Aldgate area, and the Bus Stops they are using is available here

Taxi

The Taxi rank is immediately outside the main entrance on Fenchurch Street.

Accessible taxis

Accessible taxis are available from the taxi rank outside the main station entrance on Fenchurch Street

Impaired mobility set down / pick up points available
Yes

Assistance is available to and from platforms. You can request this from the customer information point staff on the concourse, at the main entrance where the mobility set down / pick up point is located as well as the station help points by the lifts at the main entrance.

Metro

London Underground (Circle Line and District Line) at Tower Hill - 200m from the Tower Hill exit

London Underground (Metropolitan Line, Circle Line) at Aldgate - 300m from Fenchurch Place exit.

Docklands Light Railway at Tower Gateway - 300m from the Tower Hill exit.

Airport

London City Airport - Docklands Light Railway from Tower Gateway

Port

Thames Clippers from Tower Millennium Pier near the Tower of London - Service RB2 

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:45 - 21:40
Saturday 05:45 - 21:40
Sunday 07:15 - 21:40
Location

Ticket machines which facilitate ticket collection are situated on the main concourse and at the Tower Hill entrance to the station

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note
Every ticket office counter has been lowered at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Oystercards
Get Oyster cards here
Yes
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued
No
Smartcards top-up
Yes, at self-service ticket machine
Smartcards validators
Yes
Penalty fares
Penalty fares apply for c2c 
London fare zone
Zone 1

Staffing and general services

 
Information available from staff
Yes - from information point 
Information services - opening times
Monday - Sunday 24 Hours a Day
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
Lost Property
Yes
Operated by c2c
Monday - Friday 08:00 - 20:00
Saturday - Sunday 09:00 - 16:00
Public Holidays 09:00 - 16:00

Not Christmas Day or Boxing Day

03457 44 44 22
Customer Services

Staffed Information Point on main concourse.

Alternatively Customer Services may be contacted as follows:

 Mondays - Fridays, between 08:00 - 20:00 

Saturday - Sunday, between 09:00 - 16:00

Public Holidays, between 09:00 - 16:00

Closed on Christmas Day and Boxing Day

Tel: 0345 744 4422 (option 3, followed by option 3)

Email: contact@c2crail.net

Ticket gates
Yes
There are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
CCTV
Yes

Facilities

 
ATM Machine
Yes
Located on main concourse
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Located on main concourse

Post box
Yes
Outside the station
Public Wi-Fi
Yes
Free c2c Wi-Fi
Refreshment facilities
Yes
Coffee shop, public house/bar, food outlet (Seating available)
Shops
Yes
Type of shops available
Wide range of shops
Toilets
Yes
Toilets Location

There are toilets by the lifts at the left handside of the main entrance to the station.

Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
National key toilets location

There is an accessible toilet by the lifts at the left handside of the main entrance to the station. This can be accessed using a radar key or by requesting assistance by using the station help point next to the disabled toilet.

Waiting Rooms
Yes
Waiting rooms location

Upper Main Concourse near Cards Galore.

More seating also near Upper Crust 

Waiting rooms opening hours

Accessibility and mobility access

 
Helpline Contact
03457 44 44 22
Assisted travel

It is preferred if mobility assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22. 

Helpline opening hours
Monday - Sunday 24 Hours a Day
Staff help available
Yes

Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.

It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22

 

Staff help available opening times
Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 06:00 - 22:00
Good Friday,New Years Day,Easter Monday,Spring Bank,August Bank Holiday (Scotland) 06:00 - 20:00

Except Christmas Day and Boxing Day

Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

The main entrance is the only entrance that has step free access. There are lifts to take you from the entrance to the station concourse and platform levels. Please note there is not step free access from the Coopers Road entrance to the station.

 
Wheelchairs available
Yes
Wheelchairs available open hours

Wheelchairs are always available from Main station reception or from any member of station staff.

Nearest station with more facilities CRS Code
London Liverpool StreetLondon BridgeLondon Cannon StreetLondon Blackfriars
Nearest station notes

Station Map

 
Station plan

View larger version
Stations made easy
Show [FST] route

Find another station