London Fenchurch Street (FST)

Managed by c2c 

 
Fenchurch Place
London
Greater London
EC3M 4AJ
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note Coffee shop, public house/bar, food outlet (Seating available)
  • ATM machine

    ATM machine Located on main concourse
  • Toilets

    Toilets

    Downstairs, below main concourse 

  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

    Note Outside the station
  • Tourist information office

  • Shops

    Shops Wide range of shops
 
 

London Fenchurch Street

Stations made easy

Route planning around the station including maps and platforms

Show [FST] route

 

Getting to and from the station

 
Car Park
No
Onward travel information

100m from main entrance, on Fenchurch Street.

Taxi

Available from taxi rank outside the main station entrance

Accessible taxis

Accessible taxis are available from the taxi rank outside main station entrance

Impaired mobility set down / pick up points available
Yes

Assistance is available to and from platforms. You can request this from the customer information point staff on the concourse, at the main entrance where the mobility set down / pick up point is located as well as the station help points by the lifts at the main entrance.

Metro

London Underground station at Tower Hill - 200m from the Tower Hill exit

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:45 - 21:40
Saturday 05:45 - 21:40
Sunday 07:15 - 21:40
Location

Ticket machines which facilitate ticket collection are situated on the main concourse and at the Tower Hill entrance to the station

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note
Every ticket office counter note has been lowered at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Oystercards
Get Oyster cards here
Yes
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No
London fare zone
Zone 1

Staffing and general services

 
Information available from staff
Yes - from information point 
Information services - opening times
Monday - Sunday 24 Hours a Day
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
Lost Property
Yes
Operated by c2c
Monday - Friday 08:00 - 18:00
Customer Services

Staffed Information Point on main concourse.

Alternatively Customer Services may be contacted Mondays - Fridays, between 08:00 - 18:00 via the following methods:

Tel: 0345 744 4422 (option 3, followed by option 3)

Email: c2c.customerrelations@nationalexpress.com

Ticket gates
Yes
CCTV
Yes

Facilities

 
ATM Machine
Yes
Located on main concourse
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Located on main concourse

Post box
Yes
Outside the station
Public Wi-Fi
Yes
Refreshment facilities
Yes
Coffee shop, public house/bar, food outlet (Seating available)
Shops
Yes
Type of shops available
Wide range of shops
Toilets
Yes
Toilets Location

Downstairs, below main concourse 

Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
National key toilets location

Downstairs, below main concourse 

Waiting Rooms
No

Accessibility and mobility access

 
Staff help available
Yes
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

The main entrance is the only step free entrance. Lifts are available from street level to platforms 

 
Wheelchairs available
Yes
Wheelchairs available open hours
Nearest station with more facilities CRS Code
Nearest station notes

Liverpool Street Station or London Bridge

Station Map

 
Station plan

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Stations made easy
Show [FST] route

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