London Fenchurch Street (FST)

Managed by Network Rail 

 
Fenchurch Place
London
Greater London
EC3M 4AJ
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note Coffee shop, public house/bar, food outlet (Seating available)
  • ATM machine

    ATM machine Located on main concourse
  • Toilets

    Toilets

    There are toilets by the lifts at the left handside of the main entrance to the station.

  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

    Note Outside the station
  • Tourist information office

  • Shops

    Shops Wide range of shops
 
 

London Fenchurch Street

Stations made easy

Route planning around the station including maps and platforms

Show [FST] route

 

Getting to and from the station

 
Car Park
No
Onward travel information

Aldgate bus station is 0.3 miles away from this station up Fenchurch Street and on to Aldgate High Street by taking a right when leaving the station. There are several stops on Fenchurch St, just over 50 metres from the station also. All Transport for London buses are accessible by step free access.

More information about Transport for London buses can be found here

Taxi

The Taxi rank is immediately outside the main entrance on Fenchurch Street.

Accessible taxis

Accessible taxis are available from the taxi rank outside the main station entrance on Fenchurch Street

Impaired mobility set down / pick up points available
Yes

Assistance is available to and from platforms. You can request this from the customer information point staff on the concourse, at the main entrance where the mobility set down / pick up point is located as well as the station help points by the lifts at the main entrance.

Metro

London Underground station at Tower Hill - 200m from the Tower Hill exit

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:45 - 21:40
Saturday 05:45 - 21:40
Sunday 07:15 - 21:40
Location

Ticket machines which facilitate ticket collection are situated on the main concourse and at the Tower Hill entrance to the station

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note
Every ticket office counter has been lowered at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Oystercards
Get Oyster cards here
Yes
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No
London fare zone
Zone 1

Staffing and general services

 
Information available from staff
Yes - from information point 
Information services - opening times
Monday - Sunday 24 Hours a Day
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
Lost Property
Yes
Operated by c2c
Monday - Friday 08:00 - 18:00
Customer Services

Staffed Information Point on main concourse.

Alternatively Customer Services may be contacted Mondays - Fridays, between 08:00 - 18:00 via the following methods:

Tel: 0345 744 4422 (option 3, followed by option 3)

Email: c2c.customerrelations@nationalexpress.com

Ticket gates
Yes
There are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
CCTV
Yes

Facilities

 
ATM Machine
Yes
Located on main concourse
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Located on main concourse

Post box
Yes
Outside the station
Public Wi-Fi
Yes
Refreshment facilities
Yes
Coffee shop, public house/bar, food outlet (Seating available)
Shops
Yes
Type of shops available
Wide range of shops
Toilets
Yes
Toilets Location

There are toilets by the lifts at the left handside of the main entrance to the station.

Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
National key toilets location

There is an accessible toilet by the lifts at the left handside of the main entrance to the station. This can be accessed using a radar key or by requesting assistance by using the station help point next to the disabled toilet.

Waiting Rooms
No

Accessibility and mobility access

 
Staff help available
Yes

Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.

It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 0170 235 7640.

 

Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

The main entrance is the only entrance that has step free access. There are lifts to take you from the entrance to the station concourse and platform levels. Please note there is not step free access from the Coopers Road entrance to the station.

 
Wheelchairs available
Yes
Wheelchairs available open hours

Wheelchairs are always available from Main station reception or from any member of station staff.

Nearest station with more facilities CRS Code
Nearest station notes

Liverpool Street Station or London Bridge

Station Map

 
Station plan

View larger version
Stations made easy
Show [FST] route

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