Last updated:Today at 19:44
Train companies affected:CrossCountry, Great Northern, Greater Anglia, Thameslink
Last updated:Today at 19:33
Train companies affected:Greater Anglia
Last updated:Today at 16:26
Train companies affected:National Rail
Guildford (GLD)
Guildford station, Station Approach, Guildford, Surrey, GU1 4UT
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:15 - 21:00
- Opening Hours,Saturday: 06:15 - 21:00
- Opening Hours,Sunday: 07:00 - 21:00
Location
In main Booking Hall
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Available
A low height ticket office counter is located within the main booking hall.
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Guildford ticket office has Smartcard facilities including issuing new cards and selling tickets to Smartcard.
Information Available
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information
- Live service information
- Arrival Screens
- Departure Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: Available
- Information Services Opening Times,Saturday: Available
- Information Services Opening Times,Sunday: Available
Staff Help Available
- Staff Help Available,Monday to Friday: Available
- Staff Help Available,Saturday: Available
- Staff Help Available,Sunday: Available
Customer Help Points
Yes
Help points are available on all platforms
Customer Services Notes
Please contact our Customer Services Department on 0345 6000 650
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
There is level access to the booking hall and all platforms from the main entrance in Walnut Tree Close. There is no step free access from the Guildford Park Road entrance.
There is step free access to and interchange between all platforms via steep ramps. A staff operated powered wheelchair is available for customers. Please speak to a member of staff or our Assisted Travel team.
Ticket barriers and gates
Available
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Available
A low height ticket office counter is located within the main booking hall.
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
Available
Located on Platforms 3/4 and 5/6
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
The taxi rank is located outside the main station entrance (platform 2)
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
Not Specified
Staff Help
Staff help available
- Staff help available,Monday to Friday: Available
- Staff help available,Saturday: Available
- Staff help available,Sunday: Available
Customer Help Points
Yes
Help points are available on all platforms
Helpline
- Helpline,Monday to Friday: 06:00 - 22:00
- Helpline,Saturday: 06:00 - 22:00
- Helpline,Sunday: 06:00 - 22:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are available inside and outside this station
Toilets
Available
The toilets are located on Platform 2, next to the subway ramp. The National key toilets are located on Platform 2; these toilets are operated by a radar key. A radar key is available from station staff upon request.
Accessible Toilets
Available
Baby Changing
Available
Waiting Rooms
Available
Located on Platforms 3/4 and 5/6
Seating Area
Available
Premium Car Park
Spaces
250 spaces
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £15.50
- Rate on Saturday £10.50
- Rate on Sunday £4.00
Notes
Bank Holiday £4.00
Standard Car Park
Spaces
77 spaces
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £11.00
- Rate on Saturday £6.00
- Rate on Sunday £2.00
Notes
Bank Holiday £2.00
ATM
Available
Refreshment Facilities
Available
Shops
Available
Public Telephones
Yes
Post Boxes
Available
Bicycle Storage
Spaces
378 spaces
Type of Storage
Compounds, Stands & Racks
Location
Car parks 1 & 2
Sheltered
Yes
CCTV
Yes
Transport Links
Bus lay-by in Station Forecourt off Walnut Tree Close.
Yes, at Main Station Entrance
Information to plan your onward journey is available in a printable format here
Brompton Dock0208 232 3931www.bromptondock.co.uk
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