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Station Facilities: Glasgow Queen Street (GLQ)

Current Station Information ^ Top

Service Details
Opening Hours Monday-Saturday 05:00-00:30 Sunday 05:00-00:30 Monday-Friday 05:00-00:30 Saturday 05:00-00:30
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep GLQ to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Saturday 05:00-23:59 Sunday 07:10-23:55 Monday-Friday 05:10-23:55 Saturday 05:10-23:55
Staffing - Note

Glagow Queen Street Low level is staffed 24 hours a day, 7 days a week

 

CCTV Yes

Information Systems ^ Top

Service Details
Passenger Information Services Departure screens Arrival screens
Help Point/Phone Staffed response
Staffed Information Point Yes

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Saturday 05:00-23:55 Sunday 07:10-23:55 Monday-Friday 05:10-23:55 Saturday 05:10-23:55
Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine Location

Inside North Hanover and Dundas St entrances

Telesales No
Oyster PrePay No
Penalty Fares

Penalty Fares do not apply when travelling from Glasgow Queen Street station.

General Services Information ^ Top

Service Details
Customer Service Yes
Customer Service - Primary Phone Number 0845 6015929
Customer Service - Note To arrange mobilty assistance for your journey, please telephone 0800 912 2 901 or use Typetalk (for the hard of hearing) on 18001 0800 912 2 901.
Left Luggage Yes
Left Luggage - Note

Check hours of opening when depositing items

Lost Property Yes
Lost Property - Note

Lost Property is held at: ScotRail Lost Property Office, Glasgow Queen Street Station, North Hanover Street, Glasgow G1 2AF Tele. 0141 335 3276 Opening hours 0700-1900 Monday- Saturday Closed Sunday

British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
First Class Lounge - Note

Between Monday and Friday, First Class Lounge facilities are available at The Millennium Hotel, next to the station.

Tickets Accepted

First Business Class only

Facilities

Fax, telephone

Refreshments

Complimentary tea, coffee or mineral water

Wi-Fi

Yes

Shower

No

Concessions for Standard Class sleeper customers

No 

Seating Area Yes
Waiting Rooms Available
Waiting Rooms - Note

Covered concourse + canopy over platforms

Women-Only Waiting Room No
Trolleys Yes
Refreshment Facilities Yes
Toilets Yes
Baby Changing Yes
Showers Yes
Pay Phone Yes - Cards and Coins
Public WiFi No
Public WiFi - Note

Find WiFi Hotspots around Glasgow Queen Street station

Web Kiosk No
Post Box Yes
Tourist Information Office No
ATM Machine Yes
Bureau de Change No
Shops Yes

Accessibility ^ Top

Service Details
Helpline No
Customer Help Points Yes
Staff Help Monday-Sunday 24 hours Monday-Friday 05:10-23:55 Saturday 05:10-23:55 Sunday 07:10-23:55
Accessible Ticket Machines Yes
Accessible Ticket Office Counter No
Induction Loop Yes
Ramp for Train Access Yes
Ramp for Train Access - Note
  • If you need assistance we recommend that you book at least 24 hours in advance of travel
  • All trains carry a ramp for wheelchair access

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis Yes
Accessible Public Telephones Yes
National Key Toilets Yes
Step Free Access Coverage Whole station
Step Free Access Coverage - Note
  • Level access to ticket office and platforms. There is RNIB REACT guidance system which is an audible direction system for the visually impaired customers. A fob is required to activate the system.

Impaired Mobility Set Down No
Disabled Parking Yes
Disabled Parking - Note
  • Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
  • Parking is free for disabled customers displaying a valid International Blue Badge
Number of Disabled Parking Spaces 2
Accessible Car Park Equipment No
Wheelchairs Yes

Transport Links ^ Top

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