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Station Facilities: Gatwick Airport (GTW)
Managed by Network Rail
Gatwick Railway Station Gatwick Airport Crawley West Sussex
RH6 0RD
Last changed: 13:02 on 22 Oct 2008
Current Station Information ^ Top
| Service | Details |
|---|---|
| TrainTracker Phone Number | 0871 200 49 42 |
| TrainTrackerText | Text dep GTW to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Sunday 24 hours |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Staffed Information Point | Yes |
Ticket Buying and Collection ^ Top
| Service | Details | ||||||
|---|---|---|---|---|---|---|---|
| Ticket Office | Monday-Sunday 24 hours | ||||||
| Self Service Ticket Machines | Yes | ||||||
| Collection of Pre-purchased Tickets | Yes | ||||||
| Collection of Pre-purchased Tickets - Details |
| ||||||
| Telesales | No | ||||||
| Telesales - Note |
No telesales at this location, but we have fast ticket machines for fulfilling on-line bookings and TRIBUTE ticket system for re-calling telesales or internet bookings | ||||||
| Oyster PrePay | No | ||||||
| Penalty Fares |
Penalty Fares apply to journeys from Gatwick Airport station when travelling with: Penalty Fares do not apply if travelling with: |
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Monday-Sunday 24 hours |
| Customer Service - Note |
Information desk located on station concourse adjacent to airport exit, manned 0700-1900, plus all Platforms and Ticket Office manned 24 hrs |
| Left Luggage | Yes |
| Left Luggage - Note |
Yes, located in South Terminal of airport complex, adjacent to arrivals exit |
| Lost Property | Yes |
| Lost Property - Note |
Yes, manned part-time 0900-1330, Monday – Friday, all other times, contact via Duty Station Manager. Enquire at station information desk or at station reception by entrance to platforms 3 & 4. telephone 0208 666 6902 or e-mail lost.propertygatwick@networkrail.co.uk. |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| Station Facilities Note |
Showers are located in the south Terminal. Baby Changing facilities are located in the South Terminal. |
| First Class Lounge | No |
| Seating Area | To be confirmed by station operator |
| Seating Area - Note |
Available throughout the station. |
| Waiting Rooms | Available |
| Waiting Rooms - Note |
Located on the platforms |
| Women-Only Waiting Room | No |
| Trolleys | To be confirmed by station operator |
| Trolleys - Note |
|
| Refreshment Facilities | To be confirmed by station operator |
| Refreshment Facilities - Note |
|
| Toilets | Yes |
| Baby Changing | To be confirmed by station operator |
| Baby Changing - Note |
|
| Pay Phone | Yes - Cards and Coins |
| Public WiFi | To be confirmed by station operator |
| Public WiFi - Note | |
| Web Kiosk | No |
| Post Box | To be confirmed by station operator |
| Post Box - Note |
|
| Tourist Information Office | Yes |
| Tourist Information Office - Note |
Located in the Airport Terminal |
| Bureau de Change | To be confirmed by station operator |
| Bureau de Change - Note |
|
| Shops | To be confirmed by station operator |
| Shops - Note |
|
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | No |
| Helpline - Note |
Assistance for persons with reduced mobility is available within the station and from the airport. More effective help can be given if you call 48 hours in advance. Please contact the relevant train operating company on the following numbers: Gatwick Express - 08458 501 530. Southern - 0800 138 1016; First Capital Connect - 0800 058 2844; Cross Country - 0844 811 0125; First Great Western - 0800 197 1329. For assistance from the Airport please call BAA on 0870 000 2468. |
| Customer Help Points | No |
| Staff Help | Monday-Sunday 24 hours |
| Accessible Ticket Machines | Yes |
| Accessible Ticket Office Counter | Yes |
| Accessible Ticket Office Counter - Note |
Window 1 is DDA compliant |
| Induction Loop | Yes |
| Ramp for Train Access | Yes |
| Ramp for Train Access - Note |
If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | Yes |
| Accessible Taxis - Note |
Taxi rank outside airport. |
| Accessible Public Telephones | Yes |
| Nearest Stations With More Facilities |
Step free access to all station platforms |
| National Key Toilets | Yes |
| Step Free Access Coverage | All platforms |
| Imparied Mobility Set Down | Yes |
| Imparied Mobility Set Down - Note |
Assistance is available within the station and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the relevant train operating company on the following numbers: Gatwick Express – 08458 501530. South Central Trains – 0845 123 7770. South West Trains – 0845 6000 650. Thameslink Trains – 0845 330 6333. Thames Trains – 08453 307182. Virgin Trains – 0870 789 1234. For assistance from the Airport, please call BAA on 0870 0002468. |
| Disabled Parking | Yes |
| Number of Disabled Parking Spaces | |
| Accessible Car Park Equipment | No |
| Wheelchairs | Yes |
Transport Links ^ Top
| Service | Details | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Minimum Connection Time (mins) | 10 | ||||||||||
| Cycle Storage Availability | No | ||||||||||
| Car Park: |
| ||||||||||
| Taxi Rank | Yes | ||||||||||
| Taxi Rank - Note |
Taxis are located in the South Terminal bus Station, about 200 yards from station concourse through airport complex | ||||||||||
| Bus Services | Yes | ||||||||||
| Bus Services - Note |
Available from airport. | ||||||||||
| Metro Services | No | ||||||||||
| Airport | Yes | ||||||||||
| Airport - Note |
Large international airport, located adjacent to station, for flights to/from the North Terminal a short walk and monorail ride is necessary | ||||||||||
| Car Hire | Yes | ||||||||||
| Car Hire - Note |
Yes, various companies operate from both North and South airport terminals, 200 yards from the station. | ||||||||||
| Cycle Hire | No | ||||||||||
| Local Transport Link | Plan your journey to and from the station with Traveline |
