enhanced
by  

Station Facilities: Gatwick Airport (GTW)

Managed by Network Rail 

Gatwick Railway Station
Gatwick Airport
Crawley
West Sussex

RH6 0RD

Last changed: 14:59 on 20 Jul 2009

Current Station Information ^ Top

Service Details
Opening Hours Monday-Sunday 24 hours
TrainTracker Phone Number 0871 200 49 42
TrainTrackerText Text dep GTW to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Sunday 24 hours
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point Yes

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Sunday 24 hours
Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterYes
From Ticket MachineYes
Machine Location

There are 8 machines located by the main ticket office. Pre-purchased tickets can also be collected from the machines and ticket office.

Telesales No
Telesales - Note

No telesales at this location, but we have fast ticket machines for fulfilling on-line bookings and TRIBUTE ticket system for re-calling telesales or internet bookings

Oyster PrePay No
Penalty Fares Penalty Fares apply to journeys from Gatwick Airport station when travelling with:
  • First Capital Connect
  • Southern Railway

Penalty Fares do not apply if travelling with:
  • CrossCountry
  • South Eastern Trains
  • First Great Western

General Services Information ^ Top

Service Details
Customer Service Monday-Sunday 24 hours
Customer Service - Note

Information desk located on station concourse adjacent to airport exit, manned 0700-1900, plus all Platforms and Ticket Office manned 24 hrs

Left Luggage Yes
Left Luggage - Note

Yes, located in South Terminal of airport complex, adjacent to arrivals exit

Lost Property Yes
Lost Property - Note

Yes, manned part-time 0900-1330, Monday – Friday, all other times, contact via Duty Station Manager. Enquire at station information desk or at station reception by entrance to platforms 3 & 4. telephone 0208 666 6902 or e-mail lost.propertygatwick@networkrail.co.uk.

British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
Station Facilities Note

Showers and toilets are located in the airport terminal close by

Baby Changing facilities are located in the airport terminal.

First Class Lounge No
Seating Area - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Seating Area - Note

Available throughout the station.

Waiting Rooms Available
Waiting Rooms - Note

Located on the platforms

Women-Only Waiting Room No
Trolleys - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Trolleys - Note
  • Coin-operated trolley
  • Cannot be taken on the platform
Refreshment Facilities - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Refreshment Facilities - Note
  • Food outlet (Seating available)
Toilets Yes
Baby Changing - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Baby Changing - Note
  • Located in the disabled toilets on the platform
Showers Yes
Showers - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Pay Phone Yes - Cards and Coins
WiFi - Opening Hors Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Public WiFi - Note

Find WiFi Hotspots around Gatwick Airport station

Web Kiosk No
Post Box - Opening Hors Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Post Box - Note
  • Located in the Airport Terminal
Tourist Information Office Yes
Tourist Information Office - Note

Located in the Airport Terminal

ATM Machine - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
ATM Machine - Note
  • Located outside the station
  • Located on concourse
Bureau de Change - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Bureau de Change - Note
  • Located in airport terminal
  • Located on the concourse
Shops - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Shops - Note
  • Wide range of shops

Accessibility ^ Top

Service Details
Helpline Monday-Friday 06:00-22:00 Saturday 06:00-22:00 Sunday 06:00-22:00
Helpline - Note

Please contact our Assisted Travel Team: 0800 52 82 100

Customer Help Points No
Staff Help Monday-Sunday 24 hours
Accessible Ticket Machines Yes
Accessible Ticket Office Counter Yes
Accessible Ticket Office Counter - Note

Window 1 is DDA compliant

Induction Loop Yes
Ramp for Train Access Yes
Ramp for Train Access - Note
  • If you need assistance we recommend that you book at least 24 hours in advance of travel

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis Yes
Accessible Taxis - Note

Taxi rank outside airport.

Accessible Public Telephones Yes
National Key Toilets Yes
Step Free Access Coverage All platforms
Impaired Mobility Set Down No
Impaired Mobility Set Down - Note

Assistance is available within the station and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the relevant train operating company on the following numbers: Gatwick Express – 08458 501530. South Central Trains – 0845 123 7770. South West Trains – 0845 6000 650. First Capital Connect – 0800 058 2844. First Great Western – 0800 197 1329. For assistance from the Airport, please call BAA on 0870 0002468.

Disabled Parking Yes
Number of Disabled Parking Spaces
Accessible Car Park Equipment No
Wheelchairs Yes

Transport Links ^ Top

QUICK JOURNEY PLANNER

From (station):

To (station):

Date:
calendar
Time:
More search options

LIVE DEPARTURES & ARRIVALS




Limit by:(optional)

Accessible version?