Hanwell (HAN)
Hanwell station, Campbell Road, Hanwell, Greater London, W7 3EB
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:50 - 12:20
- Opening Hours,Saturday: 06:30 - 13:00
- Opening Hours,Sunday: Unavailable
Location
Station Entrance Campbell Road
London Fare Zone
Zone 4
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Oyster cards can only be purchased from the ticket machine.
Zone 4
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Smartcard note
Travelling with Contactless is available.
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Staff Help Available
Available
Staff are available to assist from first to last train
Customer Help Points
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Customer Services Notes
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Accessibility Category A. This station has step-free access to all platforms
Staff ramp assistance is always available.
Accessible seating is available on platforms 3&4.
wheelchairs available from first to last train.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Radar Key is required.
Platform 3 - Located in the Waiting Room
Waiting rooms
Available
The waiting rooms are open from first to last train.
Please be advised platform 2 and platform 3 waiting rooms will be closed for refurbishing on the 25th Nov and 26th Nov respectively.
The waiting rooms will be expected to reopen on the 28th Nov and 29th Nov respectively.
Accessible waiting rooms with automatic door opening are located on platforms 2&3.
Seating area
Available
Waiting rooms and covered seats are available on both platforms 2&3
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
Lane is at least 2.4m wide
Number of set-down/ pick-up spaces
There is space for up to 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
Available
Staff are available to assist from first to last train
Customer Help Points
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail
.
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Help Point location
There are Help Points
Toilets
Available
Radar Key is required
Located on platform 3 inside the waiting room.
Accessible Toilets
Available
Radar Key is required.
Platform 3 - Located in the Waiting Room
Baby Changing
Unavailable
Waiting Rooms
Available
The waiting rooms are open from first to last train.
Please be advised platform 2 and platform 3 waiting rooms will be closed for refurbishing on the 25th Nov and 26th Nov respectively.
The waiting rooms will be expected to reopen on the 28th Nov and 29th Nov respectively.
Accessible waiting rooms with automatic door opening are located on platforms 2&3.
Seating Area
Available
Waiting rooms and covered seats are available on both platforms 2&3
Refreshment Facilities
Unavailable
Public Telephones
No
Bicycle Storage
Type of Storage
Stands
Location
Cycle storage is located at both entrances to the station.
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
