Hayes & Harlington (HAY)

Managed by TfL Rail 

 
Hayes & Harlington station
Station Road
Hayes
Greater London
UB3 4BX
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Hayes & Harlington

Stations made easy

Route planning around the station including maps and platforms

Show [HAY] route

 

Station Message: Alert!

Due to ongoing works associated with Crossrail, the entrance station building and ticket office have now moved and are no longer situated on the bridge in Station Road.

The ticket office has now moved to a temporary location at the end of Station Approach (see new photograph above). As a result, parts of the Stations Made Easy interactive map will currently be incorrect.

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
No
Storage spaces
16
Storage CCTV
Yes
Car Park
Station Car Park
Operator
National Car Parks Ltd
Web address
http://www.ncp.co.uk/
Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
120
Accessible car park equipment
Wheelchair users may require assistance using car park equipment at this station 
Free of charge
No
CCTV Coverage
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Accessible taxis

Accessible taxis are not available

Impaired mobility set down / pick up points available
Yes
Airport

Heathrow connect service to London Heathrow.

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:10 - 19:10
Saturday 06:10 - 19:10
Sunday 06:30 - 21:30
Location

The ticket office has temporarily relocated to the north side of station due to Crossrail works

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Oystercards
Get Oyster cards here
Yes
Top-up Oyster pay as you go here
Not possible at this station
Use Oyster Pay as you go here
No
Nearby shop sells Oyster cards.
Smartcards
Smartcards issued
No
Smartcards validators
No
Penalty fares
Penalty fares apply for Great Western Railway 
London fare zone
Zone 5

Staffing and general services

 
Information available from staff
Yes - from information point 
Information services - opening times
Monday - Sunday 24 Hours a Day
 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes
Lost Property
Yes
Lost Property enquiries 0343 222 1234
Monday - Friday 08:30 - 16:00
Saturday - Sunday Closed
Customer Services
Please call our Customer Services Centre on 0343 222 1234  (Service and network charges may apply. See tfl.gov.uk/terms for details)
Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Bus stop E outside station entrance(both directions)

Facilities

 
ATM Machine
No
Toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Staff help available
Yes
Staff help available opening times
Monday - Sunday 24 Hours a Day
Ramp for train access
Yes
Step free access coverage
No
Step free access note

Step free access is only available for services towards London - platform 4 & 5.

Wheelchairs available
Yes
Wheelchairs available open hours
Monday - Sunday 24 Hours a Day

Station Map

 
Station plan

View larger version
Stations made easy
Show [HAY] route

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