Last updated:Today at 18:21
Train companies affected:Avanti West Coast, CrossCountry, London Northwestern Railway
Hexham (HEX)
Hexham station, Station Road, Hexham, Northumberland, NE46 1EU
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 07:25 - 18:00
- Opening Hours,Saturday: 08:15 - 14:15
- Opening Hours,Sunday: Unavailable
part time opening hours
Location
Platform 2
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Accepts Cash & Cards
Height adjusted ticket office counter
Unavailable
staff will come out of the office to assist
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
More information at www.northernrailway.co.uk/smart
Information Available
If the station is unstaffed, please contact the customer relations team or onboard staff
Customer Information
- Departure Screens
- Live service information
Staff Help Available
- Staff Help Available,Monday to Friday: 07:25 - 18:00
- Staff Help Available,Saturday: 08:15 - 14:15
- Staff Help Available,Sunday: Unavailable
For customers who arrive on platform 1 (Newcastle bound) and assistance is needed. Please use the call button located at the bottom of the stairs, which alerts the ticket office.
Customer Help Points
No
Customer Services Notes
08002006060
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday: 07:00 - 22:00
Open 0700-2200 7 days per week
CCTV at the Station
Yes
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B Station
This station has partial step-free access. Level access to the Carlisle platform. The Newcastle-bound platform is via a ramp from the north car park. Access between platforms is available via the barrow crossing, only with assistance from station staff during ticket office opening times. Outside of ticket office opening times, between platforms 600m step-free route between platforms via pavement and road.
For customers who arrive on platform 1 (Newcastle bound) and need assistance, please use the call button located at the bottom of the stairs, which alerts the ticket office.
To find our more about travelling around this station, please see the 360 map click here
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Accepts Cash & Cards
Height adjusted ticket office counter
Unavailable
staff will come out of the office to assist
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
- Waiting rooms,Monday to Friday: 07:25 - 18:00
- Waiting rooms,Saturday: 08:15 - 14:15
- Waiting rooms,Sunday: Unavailable
The waiting room is open during staffing hours
Indoor waiting rooms on each platform
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Step free access from car park to station entrance
Accessible spaces
4 spaces
Accessible car park equipment
Yes
Accessible spaces available
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are seating and/or waiting facilities at this drop-off and/or pick-up point
Waiting facility type
There is uncovered seating/waiting
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps can be deployed from the rear and side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
Lane is at least 2.4m wide
Number of set-down/ pick-up spaces
There is space for up to 3 vehicles to drop-off and/or pick-up
Minimum seating provision
This drop-off and/pick-up point has seating with backrests and armrests on both sides
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: 07:25 - 18:00
- Staff help available,Saturday: 08:15 - 14:15
- Staff help available,Sunday: Unavailable
For customers who arrive on platform 1 (Newcastle bound) and assistance is needed. Please use the call button located at the bottom of the stairs, which alerts the ticket office.
Customer Help Points
No
Helpline
- Helpline,Monday to Sunday: Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Available
Monday to Wednesday: 07:25 - 19:00
Thursday - Saturday: 07:25 - 21:00
Sunday: Unavailable
The toilets are available when the station is staffed and the Platform Bar is open.
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
- Waiting Rooms,Monday to Friday: 07:25 - 18:00
- Waiting Rooms,Saturday: 08:15 - 14:15
- Waiting Rooms,Sunday: Unavailable
The waiting room is open during staffing hours
Indoor waiting rooms on each platform
Seating Area
Available
Operator
Northern
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
100 spaces
Accessible spaces
4 spaces
Accessible car park equipment
Yes
Accessible spaces available
Impaired mobility set down/pick up points available
Available
Step free access from car park to station entrance
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £2.20
- Rate per week £8.80
- Rate per month £34.00
- Rate per year £352.00
Notes
Daily Charge: £2.20
Up to 2 hours (no return) £0.60
Up to 4 hours (no return) £1.10
Overnight Parking (1600-0759) £0.60
Refreshment Facilities
Available
Public Telephones
No
Bicycle Storage
Spaces
4 spaces
Type of Storage
Lockers
Location
Platform 2
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Not available at this station.
More Information
Transport Links
Replacement transport will pick up/drop off at the station front
Busline 0871 200 2233
Nearest airport at Newcastle
Not available at this station.
