Station Facilities: Hereford (HFD)
Managed by Arriva Trains Wales
Hereford Railway Station Barrs Court Station Approach Hereford
HR1 1BB
Last changed: 11:20 on 27 Oct 2009
Current Station Information ^ Top
| Service | Details |
|---|---|
| Opening Hours | Monday-Sunday 24 hours |
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep HFD to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Part Time |
| Staffing Hours | Sunday 09:00-22:00 Monday-Saturday 05:15-22:00 |
| Staffing - Note |
|
| CCTV | Yes |
| CCTV - Coverage | Within station Car park Cycle storage |
Information Systems ^ Top
| Service | Details |
|---|---|
| Passenger Information Services | Departure screens Arrival screens Announcements |
| Help Point/Phone | Staffed response |
| Staffed Information Point | Yes |
Ticket Buying and Collection ^ Top
| Service | Details | ||||||
|---|---|---|---|---|---|---|---|
| Ticket Office | Monday-Friday 05:20-18:30 Saturday 06:45-18:30 Sunday 09:15-18:40 | ||||||
| Self Service Ticket Machines | Yes | ||||||
| Collection of Pre-purchased Tickets | Yes | ||||||
| Collection of Pre-purchased Tickets - Details |
| ||||||
| Telesales | No | ||||||
| Oyster PrePay | No | ||||||
| Penalty Fares |
Penalty Fares apply to journeys from Hereford station when travelling with:
|
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Monday-Saturday 08:00-20:00 Sunday 11:00-20:00 |
| Customer Service - Primary Phone Number | 0845 6061 660 |
| Customer Service - Fax Number | 0870 191 0764 |
| Customer Service - Address | St Mary's House, 47 Penarth Road Cardiff CF10 5DJ |
| Customer Service - Web Address | www.arrivatrainswales.co.uk |
| Customer Service - Email Address | customer.relations@arrivatrainswales.co.uk |
| Left Luggage | No |
| Lost Property | Yes |
| Lost Property - Primary Phone Number | 0845 6061 660 |
| Lost Property - Web Address | www.arrivatrainswales.co.uk |
| Lost Property - Email Address | customer.relations@arrivatrainswales.co.uk |
| Lost Property - Note |
Contact nearest staffed station or Customer Relations |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area - Opening Hours | Monday-Sunday 24 hours |
| Seating Area - Note |
Sheltered platform seats |
| Waiting Room - Opening Hours | Monday-Saturday 05:15-22:00 Sunday 09:00-22:00 |
| Waiting Rooms - Note |
|
| Women-Only Waiting Room | No |
| Trolleys | No |
| Refreshment Facilities - Opening Hours | Monday-Friday 06:30-18:00 Saturday 07:00-18:00 Sunday 12:00-16:00 |
| Refreshment Facilities - Note |
|
| Toilets | Yes |
| Toilets - Note |
Mon - Sat 0800 - 2200 Sun 0900 - 1800 |
| Baby Changing | No |
| Showers | No |
| Pay Phone | Yes - Cards and Coins |
| Public WiFi | No |
| Public WiFi - Note | |
| Web Kiosk | No |
| Post Box | Yes |
| Tourist Information Office | No |
| ATM Machine | No |
| Bureau de Change | No |
| Shops | No |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | Monday-Sunday 08:00-20:00 |
| Helpline - Primary Phone Number | 08453 003 005 |
| Helpline - Minicom/Textphone (For customers with hearing impairments) | 0845 300 6105 |
| Helpline - Note |
Disabled Persons Protection Policy available by post. |
| Customer Help Points | Yes |
| Staff Help | To be confirmed by station operator |
| Accessible Ticket Machines | Yes |
| Accessible Ticket Office Counter | Monday-Friday 05:20-18:30 Saturday 06:45-18:30 Sunday 09:15-18:40 |
| Induction Loop | Yes |
| Ramp for Train Access | Yes |
| Ramp for Train Access - Note |
If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | Yes |
| Accessible Taxis - Note |
taxi rank opposite station |
| Accessible Public Telephones | Yes |
| Accessible Public Telephones - Note |
on platform 3 |
| National Key Toilets | Yes |
| Step Free Access Coverage | Partial station |
| Step Free Access Coverage - Note |
|
| Impaired Mobility Set Down | No |
| Disabled Parking | Yes |
| Number of Disabled Parking Spaces | 5 |
| Accessible Car Park Equipment | Yes |
| Wheelchairs | Yes |
Transport Links ^ Top
| Service | Details | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Minimum Connection Time (mins) | 7 | ||||||||||||||
| Cycle Storage Availability | Yes | ||||||||||||||
| Cycle Storage | 12 | ||||||||||||||
| Cycle Storage Sheltered | Yes | ||||||||||||||
| Cycle Storage CCTV | No | ||||||||||||||
| Cycle Storage Location | at the end of Platform 3 beyond the footbridge stairs | ||||||||||||||
| Car Park: Main Car Park |
| ||||||||||||||
| Car Park: Station Forecourt |
| ||||||||||||||
| Location for Rail Replacement Services |
At the station entrance | ||||||||||||||
| Taxi Rank | Yes | ||||||||||||||
| Taxi Rank - Hours | Monday-Sunday 24 hours | ||||||||||||||
| Taxi Rank - Note |
the taxi rank is outside the station | ||||||||||||||
| Bus Services | Yes | ||||||||||||||
| Bus Services - Note |
‘First' operates a network of frequent local bus routes around Hereford city and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus Buy a Hereford PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info 'Stagecoach' route 39 to Brecon via Hay-on-Wye serves bus stops on the rail station Approach Road. For times: www.stagecoachbus.com/southwales | ||||||||||||||
| Metro Services | No | ||||||||||||||
| Car Hire | No | ||||||||||||||
| Cycle Hire | No | ||||||||||||||
| Local Transport Link | Plan your journey to and from the station with Traveline |
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LIVE DEPARTURES & ARRIVALS
