Henley-on-Thames (HOT)
Henley-on-Thames station, Station Approach, off Station Road, Henley-on-Thames, Oxfordshire, RG9 1AY
The ticket office, toilets and waiting rooms will have the following changes to planned opening hours:
Friday 27th June 06:00 - 18:00
Saturday 28th June 07:00 - 14:00
Until Further Notice the Ticket Office will be closed on Saturdays.
Tickets can be bought from the ticket machine or digitally.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:00 - 13:00
- Opening Hours,Saturday: 07:00 - 13:00
- Opening Hours,Sunday: Unavailable
Location
Outside the Station Entrance.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Smartcard Accepted
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 07:00 - 13:00
- Information Services Opening Times,Saturday to Sunday: Unavailable
Staff Help Available
- Staff Help Available,Monday to Friday: 06:00 - 13:00
- Staff Help Available,Saturday: 07:00 - 13:00
- Staff Help Available,Sunday: Unavailable
Meeting point: Next to help point on the platform.
This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.
Customer Help Points
Yes
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Left Luggage
Unavailable
Lost Property
Available
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.
Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.
Register your lost item here
CCTV at the Station
Yes
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step free Category A station. This station has step free access to the platform.
This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
- Waiting rooms,Monday to Friday: 07:00 - 13:00
Ticket office hours
In ticket hall
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Accessible taxis are available
Impaired mobility set down/pick-up point available
Available
Set- Down / Pick up Points are available at the station entrance
Accessible spaces
4 spaces
Accessible car park equipment
Yes
Parking is free for valid blue badge holders.
Step free access from the car park to the station.
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:00 - 13:00
- Staff help available,Saturday: 07:00 - 13:00
- Staff help available,Sunday: Unavailable
Meeting point: Next to help point on the platform.
This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are available inside and outside this station
Toilets
Unavailable
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
- Waiting Rooms,Monday to Friday: 07:00 - 13:00
Ticket office hours
In ticket hall
Seating Area
Available
Operator
APCOA Parking (UK) Limited
- 0345 165 2030
- Station Approach
- off Station Road
- RG9 1AY
- http://www.apcoa.co.uk(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
280 spaces
Accessible spaces
4 spaces
Accessible car park equipment
Yes
Parking is free for valid blue badge holders.
Step free access from the car park to the station.
Impaired mobility set down/pick up points available
Available
Set- Down / Pick up Points are available at the station entrance
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £6.00
- Rate per week £30.00
- Rate per month £82.00
- Rate per 3 months £238.00
- Rate per year £815.00
Refreshment Facilities
Unavailable
Public Telephones
No
Public Wi-Fi
Unavailable
Bicycle Storage
Spaces
68 spaces
Please note cycles can be carried on our trains free of charge restriction apply.
Type of Storage
Racks & Stands
Location
Car park adjacent to station entrance
Sheltered
Yes
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
Brompton bike hire available from self service machine
More Information
Transport Links
Outside the station building.
Yes
Information to plan your onward journey is available in a printable format here
Find out more about links from GWR stations to airports.
Brompton bike hire available from self service machine
