Last updated:Yesterday at 17:58
Train companies affected:National Rail
Horden (HRE)
Horden station, South East View, Horden, Peterlee, County Durham, SR8 4EA
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Station Information
Ticket Office
Opening Hours
No
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard notes
www.northernrailway.co.uk/smart
Information Available From Staff
If the station is not staffed please use our helpline 08002006060
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Sunday: Yes
Information available 24/7 through the customer experience centre 0800 200 6060
Staff Help Available
Yes
Assistance will be given by the conductor.
Customer Help Points
Yes
2 help points in shelters and 2 in refuse points.
Customer Services Notes
08002006060
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday: 07:00 - 22:00
Open 0700-2200 7 days per week
CCTV at the Station
No
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A station, Ramped access to each platform, lengthy ramps between platforms, please allow plenty of time.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
No
Accessible Toilets
No
Waiting rooms
No
There are no waiting rooms provided at the station. Shelters are provided on both platforms.
Seating area
No
Getting to and from the station
Accessible taxis here
Yes
Impaired mobility set down/pick-up point
No
No designated area is provided. The station front may be used for set down purposes.
Accessible spaces
Not Specified
Staff Help
Staff help available
Yes
Assistance will be given by the conductor.
Customer Help Points and Meeting Point
Yes
2 help points in shelters and 2 in refuse points.
Helpline
- Helpline Monday to Sunday: Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
There are no waiting rooms provided at the station. Shelters are provided on both platforms.
Seating Area
No
Operator
Managed by Durham County Council
Impaired mobility set down/pick up points available
No
No designated area is provided. The station front may be used for set down purposes.
Car park CCTV
No
Refreshment Facilities
No
Pay Phones
No
Public Wi-Fi
No
Bicycle Storage
Spaces
36 spaces
Type of Storage
Stands
Location
Platform 2
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Not available at this station.
More Information
Transport Links
Rail replacement buses pick up and drop off in the station car park.
Not available at this station.
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