Last updated:Today at 08:37
Train companies affected:Avanti West Coast, Northern, TransPennine Express, Transport for Wales
Last updated:Today at 07:55
Train companies affected:Greater Anglia, Stansted Express
Heaton Chapel (HTC)
Heaton Chapel station, Heaton Moor Road, Heaton Chapel, Cheshire, SK4 4NX
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:30 - 13:00
- Opening Hours,Saturday: 07:30 - 14:00
- Opening Hours,Sunday: 09:00 - 16:30
Location
In the waiting shelter on the Manchester bound platform
Accepts card payments only
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Unavailable
Height adjusted ticket office counter
Available
Ticket office staff make every effort to provide the assistance that disabled passengers require.
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
More information at www.northernrailway.co.uk/smart
Information Available
If the station is unstaffed, please contact the customer relations team or onboard staff
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:00 - 19:30
- Information Services Opening Times,Saturday: 06:00 - 19:30
Information available from Help Point 24/7.
Staff Help Available
- Staff Help Available,Monday to Friday: 06:05 - 18:30
- Staff Help Available,Saturday: 07:00 - 18:30
- Staff Help Available,Sunday: 09:10 - 16:30
Customer Help Points
Yes
Platforms 1&2
Customer Services Notes
08002006060
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday: 07:00 - 22:00
Open 0700-2200 7 days per week
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B Station
Scooter Friendly Station
Please note there are no tactile pavings at this station
Services towards Manchester (platform 2) : From Heaton Moor Road, up 1 step into the ticket hall, turn right down 18 steps and then a further 25 steps onto the platform. When the ticket hall is closed use the entrance on Tatton Road North (30 paces from the junction of Heaton Moor Road) down a ramp (63 paces, 1:7 slope) onto the platform. Services towards Stockport (platform 1) : Either use the entrance at the junction of Heaton Moor Road and Edgerton Road North, through a 5ft wide gate and down 41 steps onto the platform, or level access is available 200 paces down Edgerton Road North from Heaton Moor Road along a ramp (26 paces, 1:7 slope) onto the platform
To find our more about travelling around this station, please see the 360 map click here
Ticket barriers and gates
Unavailable
Accessible ticket machines
Unavailable
Height adjusted ticket office counter
Available
Ticket office staff make every effort to provide the assistance that disabled passengers require.
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Unavailable
shelters only
Seating area
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Impaired mobility set down/pick-up point available
Unavailable
No designated area is provided. Street set down only available.
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:05 - 18:30
- Staff help available,Saturday: 07:00 - 18:30
- Staff help available,Sunday: 09:10 - 16:30
Customer Help Points
Yes
Platforms 1&2
Helpline
- Helpline,Monday to Sunday: Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Unavailable
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Unavailable
shelters only
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
Refreshment Facilities
Unavailable
Public Telephones
No
Bicycle Storage
Spaces
25 spaces
5 cycle lockers and 20 cycle stand parking spaces
Type of Storage
Lockers & Stands
Location
Platform 1 & 2
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
Not available at this station.
More Information
Transport Links
Replacement transport to Stockport will call at the bus stop on Wellington Road North adjacent to Brook Road. Replacement transport to Manchester will call at the bus stop on Wellington Road North by the junction with Claremont Avenue.
What3words - Towards Stockport - stuff.drive.looks & towards Manchester - once.highs.accent
On both sides of Heaton Moor Road for buses to Manchester, Stockport or Reddish. Busline 0871 200 2233
GMPTE 0161 228 7811
Not available at this station.
