Hatch End (HTE)
Hatch End station, Station Approach, Hatch End, Greater London, HA5 4HU
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 07:30 - 10:10
Security staff on site outside booking office opening hours.
Location
Booking hall
London Fare Zone
Zone 6
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
Ticket office staff provide assistance where possible
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Sunday: 06:44 - 00:47
- Information Services Opening Times,Monday to Saturday: 05:07 - 00:48
Staff Help Available
- Staff Help Available,Monday to Friday: Unavailable
- Staff Help Available,Saturday: Unavailable
- Staff Help Available,Sunday: Unavailable
staff available from first to last service
Customer Help Points
Yes
Left Luggage
Unavailable
Lost Property
Unavailable
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
B3 Category station . Step free access is fully available on Northbound platform only .
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
Ticket office staff provide assistance where possible
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
- Waiting rooms,Monday to Friday: 06:45 - 14:00, 15:15 - 18:10
- Waiting rooms,Saturday: 08:15 - 15:30
- Waiting rooms,Sunday: Unavailable
Closed until further notice
Seating area
Available
There is a covered seating area in the Ticket Office and on Platform 2 (northbound)
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
Not Specified
Accessible car park equipment
Yes
Access to Car park payment facilities is not required as parking is free for disabled users in disabled parking spaces.
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps can be deployed from the rear and side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is fully covered
Dimensions of set-down/ pick-up spaces
The lane at the drop-off and/or pick-up point and/or waiting is less than 2.4m wide
Number of set-down/ pick-up spaces
There is space for up to 3 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: Unavailable
- Staff help available,Saturday: Unavailable
- Staff help available,Sunday: Unavailable
staff available from first to last service
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Help Point location
Help Points are only available in limited locations
Toilets
Unavailable
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
- Waiting Rooms,Monday to Friday: 06:45 - 14:00, 15:15 - 18:10
- Waiting Rooms,Saturday: 08:15 - 15:30
- Waiting Rooms,Sunday: Unavailable
Closed until further notice
Seating Area
Available
There is a covered seating area in the Ticket Office and on Platform 2 (northbound)
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
24 spaces
Accessible car park equipment
Yes
Access to Car park payment facilities is not required as parking is free for disabled users in disabled parking spaces.
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £4.50
- Rate per week £20.00
- Rate per month £76.00
- Rate per year £620.00
Refreshment Facilities
Unavailable
Shops
Unavailable
High street shops
Public Telephones
No
Post Boxes
Unavailable
Post Office located nearby
Bicycle Storage
Spaces
6 spaces
Cycle Disclaimers
Type of Storage
Stands
Sheltered
Yes
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Use Bus stop X in Uxbridge Road for northbound services to Watford Junction
Use Bus stop X in Uxbridge Road for southbound services to Harrow & Wealdstone
There is no taxi rank, but there is a taxi office immediately outside the station entrance.
Information to plan your onward journey is available in a printable format here
Closest station is Harrow & Wealdstone, 6 mins journey southbound.
