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Heathrow Terminal 5 (Rail Station Only) (HWV)

Heathrow Airport Terminal 5 station, Terminal 5, Heathrow Airport, Greater London, TW6 2GA

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Sunday: 05:00 - 23:59
Location

Various locations around station

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available From Staff

  • Yes - from help point

Customer Information Screens

No

Information Services Opening Times

  • Information Services Opening Times Monday to Sunday: 05:00 - 23:59

Staff Help Available

  • Staff Help Available Monday to Friday: 05:00 - 00:00
  • Staff Help Available Saturday: 05:00 - 00:00
  • Staff Help Available Sunday: 05:00 - 00:00

Customer Help Points

Yes

Luggage Storage

Yes

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Level access to platforms, lifts to airport facilities. Ticket Office is step free. 

Wheelchair users can board trains with ease as the platforms are level with the trains.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

Yes

Seating area

No

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:00 - 00:00
  • Staff help available Saturday: 05:00 - 00:00
  • Staff help available Sunday: 05:00 - 00:00
Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

Yes

Seating Area

No

Refreshment Facilities

No

Bicycle Storage

Sheltered

No

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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