Jewellery Quarter (JEQ)

Managed by West Midlands Railway 

 
Jewellery Quarter station
Vyse Street
Birmingham
West Midlands
B18 6LE
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

    Toilets The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Thursday Closed, Friday 16:00-18:00, Saturday 11:00-13:00 and 15:00-17:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
  • Pay phone

    Pay phone Cards and Coins
  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Jewellery Quarter

Stations made easy

Route planning around the station including maps and platforms

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Getting to and from the station

 
Car Park
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

BBs 0121 693 3333 TOA 0121 427 8888

Accessible taxis

Accessible taxis are not available

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday, Tuesday, Wednesday, Thursday Closed
Friday 16:00 - 18:00
Saturday 11:00 - 13:00
15:00 - 17:00
Sunday Closed
Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
No
Smartcards validators
No

Staffing and general services

 
Information available from staff
Yes - from help point,Yes - from ticket office 
Information services - opening times
Monday, Tuesday, Wednesday, Thursday Closed
Friday 16:00 - 18:00
Saturday 11:00 - 13:00
15:00 - 17:00
Sunday Closed
 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes

On both platforms

Customer Services

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 – 19:00 Saturday and Sunday: 08:00 – 16:00 Bank Holidays: 08:00 – 16:00 except Christmas Day and Boxing Day.

**Jewellery Quarter Station is accredited by the Secure Station Scheme**

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

In the event of engineering the bus/coach will collect from: Picks up/sets down at public service bus stops on Vyse Street. Immediately in front of main entrance to station building and opposite.

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Public telephones are not accessible

Toilets
Yes
Toilets Location
The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Thursday Closed, Friday 16:00-18:00, Saturday 11:00-13:00 and 15:00-17:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
Accessible toilets
Yes
Baby changing facilities
No
National key toilets
Yes
National key toilets location
The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Thursday Closed, Friday 16:00-18:00, Saturday 11:00-13:00 and 15:00-17:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 0248998 Open: 08:00 – 22:00 7 days a week (except Christmas Day and Boxing Day)
Helpline opening hours
Monday - Sunday 08:00 - 22:00
Staff help available
Yes


This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.

We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).

  Please contact West Midlands Railway Passenger Assist team on 0800 0248998

Staff help available opening times
Friday 16:00 - 18:00
Saturday 11:00 - 13:00
15:00 - 17:00
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Level access to street from Booking Hall, via automatic doors. Alternative entrance when Booking Hall is closed via hinged door - also level access. 49 steps or lift down to footbridge level. Further 28 steps or lifts down to platform 2 - trains to Snow Hill, or platform 1 - trains to Kidderminster. Level access from platform 2 to Wolverhampton metro platform, and via pedestrian level crossing to Snow Hill Metro platform. 2 lifts from Booking Hall to footbridge and onto platform 1. 1 lift from footbridge to platform 2.

Wheelchairs available
No

Station Map

 
Station plan

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