Jewellery Quarter (JEQ)

Managed by London Midland

 
Vise Street
Hockley
Birmingham
West Midlands
B18 6LE
 

Station facilities

  • Station seating facilities

    First Class lounge No
    Seating area Yes
    Waiting Rooms None
    Note

    None

    Women-only waiting room No

  • Trolleys

  • Refreshments

  • ATM machine

    ATM machine No
    Bureau de change No

  • Toilets

  • Pay phone

    Pay phone Cards and coins

  • Internet

    Public Wi-Fi No
    Note

    Find WiFi Hotspots around Jewellery Quarter station
    Web kiosk No

  • Post box

  • Tourist information office

    Tourist information office No

  • Shops

    Shops No
 
 

Jewellery Quarter

Stations made easy

Route planning around the station including maps and platforms

Show [JEQ] route

 

Transport links

Connection time
5 minutes (minimum)
Cycle storage
Yes
Sheltered cycle storage
To be confirmed by station operator
Car park
No
Taxi rank
No

BBs 0121 693 3333 TOA 0121 427 8888

Rail replacement

In the event of engineering the bus/coach will collect from: Picks up/sets down at public service bus stops on Vyse Street. Immediately in front of main entrance to station building and opposite.

Bus services
Yes

Information to plan your onward journey is available in a printable format here

Onward travel
Plan your journey to and from the station with Traveline

Ticket buying and collection

Ticket office opening
Monday-Friday 06:15-23:32
Saturday 06:37-23:32
Sunday 09:25-23:19
Self-service machines
No
Collect from counter
Yes
Collect from machine
No

A Pertis Machine is available for use when the Ticket Office is closed.

Penalty fares

Penalty Fares apply to journeys from Jewellery Quarter station when travelling with:

  • London Midland
  • Chiltern Railways

Accessibility and mobility access

Customer help points
Yes

On both platforms


Staff help
Monday-Friday 06:15-23:32
Saturday 06:37-23:32
Sunday 09:25-23:19
Accessible ticket machines
No
Accessible ticket office counter
No

None

Induction loop
Yes
Ramp for train access
Yes
Accessible taxis
No
Accessible public telephones
No

None

Accessible toilets
Yes
Step free access coverage
Whole station

Level access to street from Booking Hall, via automatic doors. Alternative entrance when Booking Hall is closed via hinged door - also level access. 49 steps or lift down to footbridge level. Further 28 steps or lifts down to platform 2 - trains to Snow Hill, or platform 1 - trains to Kidderminster. Level access from platform 2 to Wolverhampton metro platform, and via pedestrian level crossing to Snow Hill Metro platform. 2 lifts from Booking Hall to footbridge and onto platform 1. 1 lift from footbridge to platform 2.

Impaired mobility set down
No
Disabled parking
No
Accessible car park equipment
No
Wheelchairs
No
Ticket gates
No

General services information

Customer service
Yes
Monday-Friday 07:00-19:00
Saturday 08:00-16:00
Sunday 08:00-16:00
We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours.
Left luggage
No
None
Lost property
No
None
British Transport Police
0800 40 50 40

Staffing

Staffing level
Part-time
Monday-Friday 06:15-23:32
Saturday 06:37-23:32
Sunday 09:25-23:19

Station map

Station plan

Large station plan for Jewellery Quarter

View larger version
Stations made easy
Show [JEQ] route

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