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Station Facilities: London Liverpool Street (LST)
Managed by Network Rail
Network Rail Station Reception Bishopsgate London Greater London
EC2M 7PY
Last changed: 16:18 on 22 Aug 2008
Current Station Information ^ Top
| Service | Details |
|---|---|
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep LST to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Sunday 24 hours |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Staffed Information Point | Yes |
Ticket Buying and Collection ^ Top
| Service | Details | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Ticket Office | Monday-Sunday 03:30-01:00 | ||||||||
| Ticket Office - Note |
Open during station opening hours. Located on the main concourse. | ||||||||
| Self Service Ticket Machines | No | ||||||||
| Collection of Pre-purchased Tickets | Yes | ||||||||
| Collection of Pre-purchased Tickets - Details |
| ||||||||
| Telesales | Yes | ||||||||
| Telesales - Note |
Please telephone National Express East Anglia telesales on 0845 600 7245 | ||||||||
| Oyster PrePay | No | ||||||||
| Penalty Fares |
Penalty Fares apply to journeys from London Liverpool Street station when travelling with: |
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Yes |
| Customer Service - Primary Phone Number | 0845 600 7245 |
| Left Luggage | Monday-Sunday 07:00-23:00 |
| Left Luggage - Note |
The left luggage facilities are located adjacent to platform 10. |
| Lost Property | Monday-Friday 09:00-17:00 |
| Lost Property - Note |
The lost property office is situated adjacent to platform 10. Telephone 020 7247 4297 |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | Yes |
| Seating Area | To be confirmed by station operator |
| Seating Area - Note |
Available throughout the station. |
| Waiting Rooms | To be confirmed by station operator |
| Waiting Rooms - Note |
The customer lounge is situated adjacent to platform 10. |
| Women-Only Waiting Room | No |
| Trolleys | To be confirmed by station operator |
| Refreshment Facilities | To be confirmed by station operator |
| Toilets | Yes |
| Baby Changing | To be confirmed by station operator |
| Pay Phone | Yes - Cards and Coins |
| Public WiFi | To be confirmed by station operator |
| Public WiFi - Note | |
| Web Kiosk | To be confirmed by station operator |
| Post Box | To be confirmed by station operator |
| Tourist Information Office | To be confirmed by station operator |
| Tourist Information Office - Note |
The Tourist Information Office is located inside the main entrance to the underground. |
| Bureau de Change | To be confirmed by station operator |
| Shops | To be confirmed by station operator |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | Monday-Friday 08:00-22:00 Saturday 09:00-18:00 Sunday 09:00-18:00 |
| Helpline - Primary Phone Number | 0800 028 28 78 |
| Helpline - Fax Number | 01603 214517 |
| Helpline - Primary Textphone Number | 0845 606 7245 |
| Helpline - Address | National Express Customer Services Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS |
| Helpline - Web Address | www.nationalexpress.com |
| Helpline - Email Address | nxea.assistedtravel@nationalexpress.com |
| Customer Help Points | No |
| Staff Help | Monday, Wednesday, Thursday, Friday, Saturday, Sunday 04:00-01:00 |
| Accessible Ticket Machines | Yes |
| Accessible Ticket Office Counter | No |
| Induction Loop | Yes |
| Ramp for Train Access | To be confirmed by station operator |
| Ramp for Train Access - Note | If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | Yes |
| Accessible Taxis - Note |
Taxi rank adjacent to Platform 10 |
| Accessible Public Telephones | Yes |
| National Key Toilets | Yes |
| National Key Toilets - Note |
Adjacent to Platform 10 |
| Step Free Access Coverage | Whole station |
| Imparied Mobility Set Down | No |
| Disabled Parking | No |
| Accessible Car Park Equipment | No |
| Wheelchairs | Yes |
Transport Links ^ Top
| Service | Details |
|---|---|
| Minimum Connection Time (mins) | 15 |
| Cycle Storage Availability | Yes |
| Cycle Storage | 116 |
| Cycle Storage Sheltered | Yes |
| Cycle Storage CCTV | Yes |
| Cycle Storage Location | Adjacent to Platform 10 |
| Location for Rail Replacement Services |
Substitute bus services stop on either Liverpool Street (outside the station entrance), or beside Platform 10, depending on operational requirements |
| Taxi Rank | Yes |
| Taxi Rank - Note |
Taxis are available at the rank along platform 10.Open during station opening hours. |
| Bus Services | Yes |
| Bus Services - Note |
Bus deck accessible via lift on main concourse. |
| Metro Services | Yes |
| Metro Services - Note |
Liverpool Street underground station has connections to the Central, Circle, Hammersmith & City and Metropolitan lines. |
| Car Hire | No |
| Cycle Hire | No |
| Local Transport Link | Plan your journey to and from the station with Traveline |
