Station Facilities: Manchester Victoria (MCV)
Current Station Information
Because of improvement work to the tracks in the city centre, there are currently no Metrolink tram services between Manchester Victoria and St. Peter's Square. This work is expected to be completed on 2 November 2009.
A shuttle bus will run between Manchester Victoria and St. Peter's Square every 12 minutes between 07:00 and 19:00 and every 20 minutes from 19:00 until service closedown
Managed by Northern Rail
Station Approach Todd Street MANCHESTER Greater Manchester
M3 1PB
Last changed: 09:59 on 5 Nov 2009
Current Station Information ^ Top
| Service | Details |
|---|---|
| Opening Hours | Monday-Sunday 06:30-22:00 |
| TrainTracker Phone Number | 0871 200 4915 |
| TrainTrackerText | Text dep MCV to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Sunday 24 hours |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Staffed Information Point | No |
Ticket Buying and Collection ^ Top
| Service | Details |
|---|---|
| Ticket Office | Monday-Saturday 06:30-22:00 Sunday 08:00-22:15 |
| Self Service Ticket Machines | No |
| Collection of Pre-purchased Tickets | No |
| Telesales | No |
| Oyster PrePay | No |
| Penalty Fares |
Penalty Fares do not apply when travelling from Manchester Victoria station. |
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Monday-Saturday 08:00-20:00 Sunday 09:00-17:00 Holidays: Boxing Day, Christmas Day Closed |
| Customer Service - Primary Phone Number | 0845 00 00 125 |
| Customer Service - Fax Number | 0113 247 9059 |
| Customer Service - Alternate Minicom/Textphone (For customers with hearing impairments) | 0845 604 5608 |
| Customer Service - Address | Customer Relations Northern Rail Ltd PO Box 208 Leeds LS1 2BU |
| Customer Service - Web Address | www.northernrail.org |
| Customer Service - Email Address | customer.relations@northernrail.org |
| Customer Service - Note |
|
| Left Luggage | No |
| Left Luggage - Note |
|
| Lost Property | Monday-Friday 09:00-17:00 Monday-Friday 11:00-16:00 |
| Lost Property - Primary Phone Number | 0845 00 00 125 |
| Lost Property - Address | Main Concourse Manchester Victoria Station Todd Street Manchester M3 1PB LS1 2BU |
| Lost Property - Note |
|
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area | Yes |
| Waiting Rooms | None |
| Waiting Rooms - Note |
yes |
| Women-Only Waiting Room | Yes |
| Trolleys | Yes |
| Refreshment Facilities | Yes |
| Toilets | Yes |
| Baby Changing | No |
| Showers | No |
| Pay Phone | Yes - Cards and Coins |
| Public WiFi | No |
| Public WiFi - Note | |
| Web Kiosk | No |
| Post Box | Yes |
| Tourist Information Office | No |
| ATM Machine | No |
| Bureau de Change | No |
| Shops | No |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | Monday-Saturday 08:00-20:00 Sunday 09:00-17:00 |
| Helpline - Primary Phone Number | 0808 156 1606 |
| Helpline - Fax Number | 0113 247 9059 |
| Helpline - Alternate Minicom/Textphone (For customers with hearing impairments) | 08456 045 608 |
| Helpline - Address | Customer Relations Northern Rail PO Box 208 Leeds LS1 2BU |
| Helpline - Web Address | www.northernrail.org |
| Helpline - Email Address | assistance@northernrail.org |
| Helpline - Note |
We have a Disabled Persons Protection Policy (DPPP) that sets out the services available to disabled customers. A copy of the DPPP is available by contacting the Customer Relations team. |
| Customer Help Points | No |
| Staff Help | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| Accessible Ticket Machines | No |
| Accessible Ticket Machines - Note |
Quickfare accepts notes and coins. Some wheelchair users may not reach note/coin slots or some buttons. |
| Accessible Ticket Office Counter | No |
| Accessible Ticket Office Counter - Note |
Ticket office staff make every effort to provide the assistance that disabled passengers require. |
| Induction Loop | No |
| Ramp for Train Access | Yes |
| Ramp for Train Access - Note |
If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | No |
| Accessible Public Telephones | No |
| National Key Toilets | Yes |
| National Key Toilets - Note |
spare key in Duty Manager's office |
| Step Free Access Coverage | Whole station |
| Step Free Access Coverage - Note |
|
| Impaired Mobility Set Down | No |
| Impaired Mobility Set Down - Note |
No designated area is provided. The station front may be used for set down purposes. |
| Disabled Parking | No |
| Accessible Car Park Equipment | No |
| Wheelchairs | Yes |
Transport Links ^ Top
| Service | Details |
|---|---|
| Minimum Connection Time (mins) | 5 |
| Cycle Storage Availability | Yes |
| Cycle Storage | 38 |
| Cycle Storage Sheltered | To be confirmed by station operator |
| Cycle Storage CCTV | No |
| Cycle Storage Location | on platform and approach |
| Location for Rail Replacement Services |
Replacement transport will pick up/drop off at the bus stop on the station front. |
| Taxi Rank | Yes |
| Taxi Rank - Note |
www.traintaxi..co.uk |
| Bus Services | Yes |
| Bus Services - Note |
‘First’ and ‘Stagecoach’ operate a network of frequent local bus routes around Manchester city and Greater Manchester. For route maps and timetables: www.firstgroup.com/ukbus and www.stagecoachbus.com
Buy a Manchester PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details:
The three free ‘Metroshuttle’ bus services link the main rail stations and various attractions in the city centre. Buses run daily, 07:00 to 19:00.
For information about all buses in Greater Manchester visit: |
| Metro Services | Yes |
| Metro Services - Note |
The Manchester 'Metrolink' tram network serves Victoria station. Trams runs south to Manchester Piccadilly station; north to Bury and south west to Manchester Deansgate station and onto Altrincham and Eccles. For details: www.metrolink.co.uk |
| Car Hire | No |
| Cycle Hire | No |
| Local Transport Link | Plan your journey to and from the station with Traveline |
QUICK JOURNEY PLANNER
LIVE DEPARTURES & ARRIVALS
