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Station Facilities: Maidstone East (MDE)

Managed by Southeastern 

off Week Street
MAIDSTONE
Kent

ME14 1QN

Last changed: 12:43 on 16 Oct 2009

Current Station Information ^ Top

Service Details
Opening Hours Monday-Sunday 24 hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep MDE to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Saturday 05:45-01:00 Sunday 07:15-23:15 Monday-Friday 05:45-01:00 Saturday 05:45-01:00
CCTV Yes

Information Systems ^ Top

Service Details
Passenger Information Services Departure screens Arrival screens Announcements
Staffed Information Point No

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Saturday 06:00-20:00 Sunday 07:45-20:00 Monday-Friday 06:00-20:00 Saturday 06:00-20:00
Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets No
Telesales No
Oyster PrePay No
Penalty Fares Penalty Fares apply to journeys from Maidstone East station when travelling with:
  • Southeastern

General Services Information ^ Top

Service Details
Customer Service Monday-Sunday 24 hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Customer Service - Primary Phone Number 0845 000 2222
Customer Service - Minicom/Textphone (For customers with hearing impairments) 0800 783 4548
Customer Service - Address PO Box 63428 London SE1P 5FD
Left Luggage No
Lost Property Yes
Lost Property - Note Phone customer services 0845 000 2222 to reclaim lost property
British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Waiting Rooms Available
Waiting Rooms - Note one on each platform
Women-Only Waiting Room No
Trolleys No
Refreshment Facilities Yes
Toilets Yes
Baby Changing No
Showers No
Pay Phone Yes - Cards and Coins
Public WiFi No
Public WiFi - Note Find WiFi Hotspots around Maidstone East station
Web Kiosk No
Post Box No
Tourist Information Office No
ATM Machine No
Bureau de Change No
Shops No

Accessibility ^ Top

Service Details
Helpline No
Customer Help Points No
Staff Help Monday-Friday 05:45-01:00 Saturday 05:45-01:00 Sunday 07:15-23:15
Accessible Ticket Machines Yes
Accessible Ticket Machines - Note

platform 1

Accessible Ticket Office Counter No
Induction Loop No
Ramp for Train Access Yes
Ramp for Train Access - Note

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis No
Accessible Public Telephones No
National Key Toilets No
Step Free Access Coverage Whole station
Step Free Access Coverage - Note

  • Platform 1 step free, Platform 2/3 accessed by road bridge. Ticket Office not step free, car park step free.
Impaired Mobility Set Down No
Disabled Parking Yes
Number of Disabled Parking Spaces
Accessible Car Park Equipment No
Wheelchairs Yes

Transport Links ^ Top

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