Maidstone East (MDE)
Maidstone East station, Station Road, Maidstone, Kent, ME14 1QN
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:00 - 20:00
- Opening Hours,Saturday: 06:00 - 20:00
- Opening Hours,Sunday: 07:45 - 20:00
Location
On overbridge of station
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
platform 1
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: Available
- Information Services Opening Times,Saturday: Available
- Information Services Opening Times,Sunday: Available
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
- Staff Help Available,Monday to Friday: 05:30 - 01:00
- Staff Help Available,Saturday: 05:30 - 01:00
- Staff Help Available,Sunday: 07:00 - 23:59
Customer Help Points
Yes
On platform
Customer Services Notes
0345 322 7021
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London from the main side entrance. Step free access to platform 2 for services away from London. Step free access to platform 3, terminal platform, for services towards London. There is step free interchange via road and steep paths in excess of 200 metres. From the Ticket office the step free access to all platforms is via the station forecourt.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
platform 1
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Platform 1- Available during staffing hours. This toilet is stoma friendly.
Waiting rooms
Available
Heated waiting Rooms on the platforms only available when staff are present
Seating area
Available
Induction loop pay phones
Available
Public telephones are not wheelchair accessible
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Accessible taxis are available to book
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
6 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Impaired mobility set-down/ pick-up point note
This is a drop-off point only
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Number of set-down/ pick-up spaces
There is space for more than 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:30 - 01:00
- Staff help available,Saturday: 05:30 - 01:00
- Staff help available,Sunday: 07:00 - 23:59
Customer Help Points
Yes
On platform
Helpline
Available
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) by station staff is available nearly all the time trains are running (See staffing times). There are on train staff able to offer assistance on and off all Southeastern trains from this station. You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the office on platform 1 or if on platform 2/3 you can use the Help Point to get the staff's attention. Outside of Station staffing times, either wait on the platform and get the on train staffs attention or use the Help Points located on the platforms. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Help Point location
Help Points are only available in limited locations
Toilets
Available
Platform 1 - Available during staffing hours
Accessible Toilets
Available
Platform 1- Available during staffing hours. This toilet is stoma friendly.
Baby Changing
Available
Platform 1- Available during staffing hours
Waiting Rooms
Available
Heated waiting Rooms on the platforms only available when staff are present
Seating Area
Available
Operator
APCOA Parking
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
524 spaces
Accessible spaces
6 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £6.80
- Rate per day £7.50
- Rate on Saturday £5.50
- Rate on Sunday £4.00
- Rate per week £31.70
- Rate per month £119.80
- Rate per 3 months £356.10
- Rate per 6 months £713.00
- Rate per year £1236.00
Notes
Off peak evening rate (after 18:00) - £3.50
Refreshment Facilities
Available
Coffee shop
Shops
Available
newspapers
Public Telephones
Yes
Accessible Public Telephones
Available
Public telephones are not wheelchair accessible
Bicycle Storage
Spaces
40 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Location
Platform 1 and Platform 2/3
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Bus stop N on Week St (what 3 words: grapes.drift.sang).
Platform 1 exit
Information to plan your onward journey is available in a printable format here
