Maidstone West (MDW)

Managed by Southeastern 

 
Maidstone West station
Station Approach
off The Broadway
Maidstone
Kent
ME16 8RJ
 

Station facilities

  • Station seating facilities

    Station seating facilities on platforms
  • Trolleys

  • Refreshments

    Note Coffee shop
  • ATM machine

    ATM machine
  • Toilets

    Toilets Platform 2
  • Pay phone

    Pay phone Cards and Coins
  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Maidstone West

Stations made easy

Route planning around the station including maps and platforms

Show [MDW] route

 

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
Yes
Storage location
Platform 2
Storage spaces
44
You may leave your cycle in the rack provided however you do so at your own risk.
Storage CCTV
No
Car Park
Station Car Park
Operator
Indigo Park Solutions UK Limited
Phone number
03301 235 247
Email address
customersupport.uk@parkindigo.com
Note

From 1st June - new off peak evening rate (after 18:00) - £1.50

Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
54  with 2 accessible spaces available
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space 
Free of charge
No
Daily rate
£6.00
Off peak rate
£5.30
Saturday rate
£3.90
Sunday rate
£1.00
Weekly rate
£25.50
Monthly rate
£96.60
3 Monthly rate
£287.30
6 Monthly rate
£574.60
Annual rate
£1004.40

From 1st June - new off peak evening rate (after 18:00) - £1.50

CCTV Coverage
Yes
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

in approach road

Accessible taxis

Accessible taxis are available to book

Impaired mobility set down / pick up points available
Yes

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:15 - 12:50
Saturday 06:10 - 12:50
Sunday Closed

staff may not always be available during staffing times

Location
On way in to access trains
Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note
Counters can be raised or lowered to suit all customers
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note
booking hall
Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Yes, at self-service ticket machine
Smartcards validators
No
Penalty fares
Penalty fares apply for Southeastern 

Staffing and general services

 
Information available from staff
YES 
Information services - opening times
Monday - Friday 06:00 - 23:00
Saturday 06:00 - 23:00
Sunday 06:40 - 23:40

Staff may not always be available during staffing times

 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
On platform
Lost Property
Yes
Southeastern Customer Services
0345 322 7021
Customer Services
0345 322 7021
Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Station car park 

Facilities

 
ATM Machine
Yes
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Public telephones are not wheelchair accessible

Refreshment facilities
Yes
Coffee shop
Toilets
Yes
Toilets Location
Platform 2
Baby changing facilities
No
National key toilets
No
Waiting Rooms
Yes
Waiting rooms location
on platforms
Waiting rooms opening hours

Accessibility and mobility access

 
Helpline Contact
0345 322 7021 or Textphone 0800 783 4548
Staff help available
Yes
Staff may not always be available during staffing times - booking in advance is advised although not compulsory
Staff help available opening times
Monday - Friday 06:00 - 23:00
Saturday 06:00 - 23:00
Sunday 06:40 - 23:40
Ramp for train access
Yes
Step free access coverage
No
Step free access note
Step free access to platform for services to Paddock Wood.Staff assistance required to access platform for services to Strood (involves using a crossing to cross the railway tracks).
Wheelchairs available
No

Station Map

 
Station plan

View larger version
Stations made easy
Show [MDW] route

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