Last updated:Today at 15:04
Train companies affected:South Western Railway
Last updated:Today at 11:59
Train companies affected:National Rail
Mortlake station, Sheen Lane, Mortlake, Greater London, SW14 8LN
A Ticket Vending Machine with a video help link is located on Platform 2.
Zone 3
Yes
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
No
Yes
Yes
Yes
Mortlake ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Unavailable
Yes
Help points are available on all platforms
Please contact our Customer Service Centre on 0345 6000 650
Unavailable
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Mortlake.
Yes
There are Help Points
Announcements are made both visually and audibly
Induction loops are throughout this station
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Step-free category B Station - There is step-free access to both platforms.
Interchange is via the stepped footbridge, or step-free via the road level crossing beside the station.
Unavailable
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
Available
Available
The National key toilets are located on Platform 2; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Unavailable
Unavailable
Unavailable
There are tactile warnings on all platforms
Unavailable
Unavailable
1 spaces
Parking is chargeable for all vehicles except registered Blue Badge holders.
No
This is a combined drop-off and pick-up point
There are no seating or waiting facilities at this drop-off and/or pick-up point
The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Ramps cannot be deployed from the rear or side of a vehicle
The drop-off and/or pick-up point is uncovered
Lane is at least 2.4m wide
There is space for up to 5 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
Unavailable
Yes
Help points are available on all platforms
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
There are Help Points
Available
Only accessible toilets are available. The National key toilets are located on Platform 2; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Available
The National key toilets are located on Platform 2; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Unavailable
Unavailable
Unavailable
There is sheltered waiting
13 spaces
1 space
Parking is chargeable for all vehicles except registered Blue Badge holders.
No
Unavailable
No
Parking charges apply
RingGo Code 77503.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £3.60.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £10.80.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Available
Coffee Shop on platform 1.
Yes
Available
132 spaces
Compounds & Racks
Platform 2
Yes
Yes
There are no cycle hire facilities at this station
To Barnes: Mortlake High Street, bus stop A
To Richmond: Mortlake High Street, bus stop B
Information to plan your onward journey is available in a printable format here