New Beckenham (NBC)
Managed by Southeastern
Station facilities
-
Station seating facilities
Station seating facilities in booking hall only available when staff are present -
Trolleys
-
Refreshments
Note Coffee kiosk -
ATM machine
-
Toilets
-
Pay phone
-
Internet
-
Post box
-
Tourist information office
-
Shops
New Beckenham
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- Platform 1 beyond subway, and Platform 2
- Storage spaces
- 26
- You may leave your cycle in the rack provided however you do so at your own risk.
- Storage CCTV
- No
- Car Park
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Accessible taxis
-
Accessible taxis are available to book
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:20 - 13:00
Saturday 07:20 - 14:00
Sunday Closed
staff may not always be available during staffing times
- Location
-
On way in to access trains
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
- station forecourt
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- No
- Penalty fares
- Penalty fares apply for Southeastern
- London fare zone
- Zone 4
Staffing and general services
- Information available from staff
- YES
- Information services - opening times
-
Monday - Friday 06:20 - 13:00
Saturday 07:20 - 14:00
Sunday Closed
Staff may not always be available during staffing times
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- On platform
- Lost Property
- Yes
- Southeastern Customer Services
- 0345 322 7021
- Customer Services
- 0345 322 7021
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Towards London - Bus stop A on Copers Cope Road.
Towards Hayes - Bus stop B on Copers Cope Road.
Facilities
- ATM Machine
- No
- Refreshment facilities
- Yes
- Coffee kiosk
- Toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
- in booking hall only available when staff are present
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0345 322 7021 or Textphone 0800 783 4548
- Staff help available
- Yes
- Staff may not always be available during staffing times - booking in advance is advised although not compulsory
- Staff help available opening times
-
Monday - Friday 06:20 - 13:00
Saturday 07:20 - 14:00
Sunday Closed
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- Step free access to both platforms. No step free interchange between platforms.
- Wheelchairs available
- No
- Nearest station with more facilities CRS Code
- Lewisham;
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