Newcastle (NCL)
Managed by East Coast
Station facilities
-
Station seating facilities
First Class lounge Monday-Friday 06:15-21:00 Saturday 09:00-17:00 Sunday 10:00-18:00 Located
South end of Platform 3
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
- Any First Class Open ticket valid for travel on the East Coast route
- Holders of a First Class Lounge supplement, available for purchase with an East Coast First Advance ticket or First Class reader offer
Restricted tickets
- All First Advance tickets (unless accompanied by a First Class Lounge Upgrade)
- All tickets with Weekend First supplements.
- All First Class tickets valid only on other train operators, including ScotRail Sleepers
Facilities
Toilets / Fax / Printer / Meeting rooms, TV, newspapers
Refreshments
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Yes
Showers
No
Seating area Yes Waiting Rooms Available Note Located on platform 3/4.
Women-Only Waiting Room No -
Trolleys
-
Refreshments
Note Coffee shop
Food vending machine
Public House/Bar
Food outlet (Seating available)
-
ATM Machine
ATM Machine Yes Bureau de Change No -
Toilets
-
Pay Phone
Pay Phone Cards and coins -
Internet
Public WiFi Yes Note Web Kiosk No -
Post Box
Note Outside the station
-
Tourist Information Office
Tourist Information Office No -
Shops
Shops Yes Note Kiosk
News agent
Dry cleaner
Passport Photo Booth
Newcastle
Transport links
- Connection time
- 8 minutes (minimum)
- Cycle storage
- To be confirmed by station operator
- Sheltered cycle storage
- Partial
- Cycle storage location
- Platform 12
- Car park
- Station Car Park
- Car park opening
- Monday-Friday 24 hours
- Saturday 24 hours
- Sunday 24 hours
- Car park operator
- East Coast
- Car park spaces
- 428
- Charges
- 12:00 - 02:29 £6.00 (Leisure rate) off peak , Short Stay car park at front of station £1.00 per hour , £14.50 daily , £58.00 weekly , £203.00 monthly , £522.00 three-monthly , £1566.00 annually
- Notes
-
The Car Park is usually full by 0800 Tuesday - Thursday. A Weekend offer is available from Friday (from 0600 hrs) until Monday (until 2359 hrs) at £22.00 inclusive.To purchase a weekly, monthly or annual car park pass, a valid rail season ticket must be presented.
Ticket buying and collection
- Ticket office opening
- Monday-Saturday 05:00-21:20
- Sunday 07:30-21:20
-
Advance tickets & reservations and Railcards only available during the following hours : Monday - Friday 07:00 - 2000; Saturday 07:00 - 19:00; Sunday 08:45 - 20:00
- Self-service machines
- Yes
- Collect from counter
- Yes
- Collect from machine
-
Yes
Located in the Travel Centre.
In the self-service zone within the travel centre.
- Oyster PrePay
- No
- Penalty fares
Penalty Fares do not apply when travelling from Newcastle station.
Accessibility and mobility access
- Customer help points
- Yes
- Staff help
-
Yes
- Monday-Friday 24 hours
- Saturday 24 hours
- Sunday 24 hours
- Accessible ticket machines
-
Yes
Fully accessable, located in Travel Centre.
- Accessible ticket office counter
- No
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
- Induction loop
- Yes
- Ramp for train access
- Yes
- Accessible taxis
- Yes
- Accessible public telephones
- Yes
Low level Main Square
- National key toilets
- No
- Step free access coverage
- Whole station
Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4.
- Impaired mobility set down
- Yes
- Disabled parking
- Yes
- Accessible car park equipment
- No
- Wheelchairs
- Yes
General services information
- Customer service
- Yes
- Monday-Friday 08:30-17:00
- Left luggage
- Yes
- Lost property
- Yes
- Monday-Friday 09:00-16:00
- British Transport Police
- 0800 40 50 40
Staffing
- Staffing level
- Full time
- Monday-Friday 24 hours
- Saturday 24 hours
- Sunday 24 hours

