Newcastle (NCL)

Managed by East Coast 

 
Neville Street
Newcastle
NE1 5DL
 

Station facilities

  • Station seating facilities

    Station seating facilities
  • Trolleys

    Trolleys Yes
  • Refreshments

    Note Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
  • ATM machine

    ATM machine
  • Toilets

    Toilets

    Platform 3 & 4. Platform 12

  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

    Note Outside the station
  • Tourist information office

  • Shops

    Shops

    Paperchase, WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Ugots, Pumpkim and ATM Coffee

 
 

Newcastle

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Route planning around the station including maps and platforms

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Station Message: Alert!

Newcastle Station is currently undergoing a transformation to create a new-look gateway to the city. This includes a stunning new facility for thousands of passengers, and will enhance the historic original Victorian station design.

Due to the works there is no vehicular access through the station portico entrance. The taxi rank has also moved. 

Drop-Off and Short-Stay Parking
A drop-off/short-stay parking area is available to the west of the portico, near Sainsbury’s, and is accessible from Bewick Street via the new traffic signals. There is no left turn into this area from Neville Street to ensure that any queues to access this area do not block traffic flow at the front of the station.

Black Hackney taxi cabs and private hire cabs will also use this area for customer drop-offs.  

Taxis
Black Hackney cabs will pick up to the west of the portico and private hire taxis will pick up to the west of the portico.

Long-stay car-parking 
Access to the long-stay car-park from Neville Street remains unchanged.

Station Message: Alert!

The Left Luggage facility at this station has been suspended pending the award of a new contract to provide these.

Getting to and from the station

 
Car Park
Station Car Park
Operator
East Coast
Address
-
-
Note

For a map of how to get to the car park, please click here.

Opening hours
Monday - Sunday 04:00 - 23:00
Number of spaces
469  with 9 accessible spaces available
Parking is chargeable for all vehicles 
Accessible car park equipment
Wheelchair users may require assistance using car park equipment at this station 
Free of charge
No
Daily rate
£15.00
Off peak rate
£8.00
Weekly rate
£65.00
Monthly rate
£243.00
3 Monthly rate
£625.00
Annual rate
£ 1873.00
CCTV Coverage
Yes
Car Park
Short stay
Operator
East Coast

Short Stay Car Park, first twenty minutes free of charge.

Free of charge
No
Hourly rate
£2.00
CCTV Coverage
Yes
Cycle Parking
Cycle storage type
Stands
Sheltered cycle storage
Yes
Cycle storage location
Platform 12
Cycle storage spaces
116

28 stands accommodating 56 cycles

CCTV Coverage
Yes
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

Newcastle is a major station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings:

Newcastle  City Cabs 0191 261 5000

Impaired mobility set down / pick up points available
Yes
Metro

Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk

 

Airport

Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk

 

Port

Bus to DFDS ferry terminal departs from the end of the short stay car park.

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:00 - 21:20
Saturday 05:00 - 21:20
Sunday 07:30 - 21:20

Advance tickets, reservations and Railcards are only available during the following hours: Monday - Friday 07:00 - 2000 Saturday 07:00 - 19:00 Sunday 08:45 - 20:00

Location

Adjacent to Platform 12.

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

Fully accessable, located on the main concourse.

Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
 
Customer help points
Yes

Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday

Lost Property
Yes
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 06:15 - 21:00
0845 059 3587
Customer Services

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services

Rail Replacement Coaches leave from the front of the station.

Facilities

 
ATM Machine
Yes
First class Lounge
Yes

Opening Hours

  • Mon-Fri 06:15 - 21:00
  • Sat 06:15 - 21:00
  • Sun 10:00 - 21:00

 

Located

South end of Platform 3

Assistance dogs and other well behaved dogs on leads will be permitted in all East Coast First Class Lounges

Tickets Accepted

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
  •  Any First Class Open ticket valid for travel on the East Coast route
  • First Advance (routed EC/EC & connections)
  • EC First Class Reader Offer (routed EC/EC & connections)
  • EC Rewards First Class Leisure Single (routed EC/EC & connections)
  • EC Print@Home First Class Upgrade voucher (routed EC/EC & connections)
  • Inclusive Tour Tickets (Superbreaks etc)
  • Weekend First

Restricted tickets

  • All First Class tickets valid only on other train operators, including ScotRail Sleepers

 

Facilities

Toilets / Fax / Printer / Meeting rooms, TV, newspapers

Refreshments

Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits

Wi-Fi

Yes

Showers

No

First class Lounge opening hours
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 06:15 - 21:00
Sunday 10:00 - 21:00
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Platform 3

Post box
Yes
Outside the station
Public Wi-Fi
Yes

Find WiFi Hotspots around Newcastle station

Refreshment facilities
Yes
Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
Shops
Yes
Type of shops available

Paperchase, WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Ugots, Pumpkim and ATM Coffee

Toilets
Yes
Toilets Location

Platform 3 & 4. Platform 12

Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
No
Trolleys
Yes
Waiting Rooms
Yes
Waiting rooms opening hours
Monday - Sunday 04:30 - 23:00

Accessibility and mobility access

 
Staff help available
Yes

 Changing Places Toilet is available on Platform 12

Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4.

 
Wheelchairs available
Yes
Wheelchairs available open hours
Monday - Sunday 04:30 - 02:00
Nearest station with more facilities CRS Code

Station Map

 
Station plan

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