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North Dulwich (NDL)

North Dulwich station, Red Post Hill, Dulwich, London, SE24 7BX

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours
  • Opening Hours,Monday to Thursday: 06:00 - 21:15
  • Opening Hours,Friday: 06:00 - 20:15
  • Opening Hours,Saturday: 08:00 - 16:00
  • Opening Hours,Sunday: 08:00 - 16:00
London Fare Zone

Zone 2/3

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

Yes

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Pay as you go note

Oyster top-up is only available from the self-service ticket machine. Pre-loaded Oyster Cards can be purchased at the ticket office.

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard note

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Thursday: 06:00 - 21:15
  • Information Services Opening Times,Friday: 06:00 - 20:15
  • Information Services Opening Times,Saturday: 08:00 - 16:00
  • Information Services Opening Times,Sunday: 08:00 - 16:00

Staff Help Available

  • Staff Help Available,Monday to Thursday: 06:00 - 21:15
  • Staff Help Available,Friday: 06:00 - 20:15
  • Staff Help Available,Saturday to Sunday: 08:00 - 16:00
  • Staff Help Available,Sunday: 08:00 - 16:00

Customer Help Points

Yes

The Assistance Meeting Point is in the Booking Hall, opposite the Ticket Office.

Customer Services Notes

Assistance can be provided via the help points, located on the platforms, at all times of the day.

Left Luggage

Unavailable

Lost Property

Available

If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.

Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

If you have found an item of lost property, please hand it in to a member of staff.

CCTV at the Station

Yes

Help Point location

There are Help Points

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are at designated listening areas

Station Accessibility

Step-free access

This station does not have step-free access to any platform.

This is a Category C station: This station does not have step-free access.

The Assistance Meeting Point is in the Booking Hall, opposite the Ticket Office.

This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Induction loop

Yes

Ramp for train access

Available

A staff-operated ramp is required for step-free access between train and platform at this station.

Accessible Toilets

Unavailable

Waiting rooms

Available

Unheated, covered waiting areas are available on both platforms.

Seating area

Available

Wheelchairs available

Unavailable

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Available

Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is on the same side of the road as the station

Ramp deployment from rear of vehicle

Ramps can only be deployed from the rear of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

The lane at the drop-off and/or pick-up point and/or waiting is less than 2.4m wide

Number of set-down/ pick-up spaces

There is space for up to 5 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Thursday: 06:00 - 21:15
  • Staff help available,Friday: 06:00 - 20:15
  • Staff help available,Saturday to Sunday: 08:00 - 16:00
  • Staff help available,Sunday: 08:00 - 16:00
Customer Help Points

Yes

The Assistance Meeting Point is in the Booking Hall, opposite the Ticket Office.

Helpline
  • Helpline,Monday to Sunday: Available

The assisted helpline is not available on Christmas Day.

0800 138 1016

Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.

If you choose to travel unbooked (turn up and go), when this station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

You can also arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point

  • Calling our Assisted Travel team on: 0800 138 1016

  • Texting us on: 0800 138 1018

We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

Help Point location

There are Help Points

Toilets

Available

By the walkway to platform 1, during staffed hours.

Accessible Toilets

Unavailable

Baby Changing

Unavailable

Waiting Rooms

Available

Unheated, covered waiting areas are available on both platforms.

Seating Area

Available

Refreshment Facilities

Available

Public Telephones

No

Public Wi-Fi

Unavailable

There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Southern website.

Bicycle Storage

Spaces

20 spaces

Type of Storage

Stands

Location

Located at the front of the station.

Cycles are left at owners risk. Abandoned cycles may be removed.

CCTV

Yes

Cycle and buggy facilities

There are no accessible cycle facilities but there is charging facilities

Help point bicycles

There is no help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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