North Dulwich (NDL)
North Dulwich station, Red Post Hill, Dulwich, London, SE24 7BX
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Thursday: 06:00 - 21:15
- Opening Hours,Friday: 06:00 - 20:15
- Opening Hours,Saturday: 08:00 - 16:00
- Opening Hours,Sunday: 08:00 - 16:00
London Fare Zone
Zone 2/3
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Oyster top-up is only available from the self-service ticket machine. Pre-loaded Oyster Cards can be purchased at the ticket office.
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Thursday: 06:00 - 21:15
- Information Services Opening Times,Friday: 06:00 - 20:15
- Information Services Opening Times,Saturday: 08:00 - 16:00
- Information Services Opening Times,Sunday: 08:00 - 16:00
Staff Help Available
- Staff Help Available,Monday to Thursday: 06:00 - 21:15
- Staff Help Available,Friday: 06:00 - 20:15
- Staff Help Available,Saturday to Sunday: 08:00 - 16:00
- Staff Help Available,Sunday: 08:00 - 16:00
Customer Help Points
Yes
The Assistance Meeting Point is in the Booking Hall, opposite the Ticket Office.
Customer Services Notes
Assistance can be provided via the help points, located on the platforms, at all times of the day.
Left Luggage
Unavailable
Lost Property
Available
If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.
Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station does not have step-free access to any platform.
This is a Category C station: This station does not have step-free access.
The Assistance Meeting Point is in the Booking Hall, opposite the Ticket Office.
This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Induction loop
Yes
Ramp for train access
Available
A staff-operated ramp is required for step-free access between train and platform at this station.
Accessible Toilets
Unavailable
Waiting rooms
Available
Unheated, covered waiting areas are available on both platforms.
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps can only be deployed from the rear of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
The lane at the drop-off and/or pick-up point and/or waiting is less than 2.4m wide
Number of set-down/ pick-up spaces
There is space for up to 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Thursday: 06:00 - 21:15
- Staff help available,Friday: 06:00 - 20:15
- Staff help available,Saturday to Sunday: 08:00 - 16:00
- Staff help available,Sunday: 08:00 - 16:00
Customer Help Points
Yes
The Assistance Meeting Point is in the Booking Hall, opposite the Ticket Office.
Helpline
- Helpline,Monday to Sunday: Available
The assisted helpline is not available on Christmas Day.
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.
If you choose to travel unbooked (turn up and go), when this station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
You can also arrange assistance by:
Pressing the “emergency & assisted travel” button on a station Help Point
Calling our Assisted Travel team on: 0800 138 1016
Texting us on: 0800 138 1018
We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Help Point location
There are Help Points
Toilets
Available
By the walkway to platform 1, during staffed hours.
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Available
Unheated, covered waiting areas are available on both platforms.
Seating Area
Available
Refreshment Facilities
Available
Public Telephones
No
Public Wi-Fi
Unavailable
There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Southern website.
Bicycle Storage
Spaces
20 spaces
Type of Storage
Stands
Location
Located at the front of the station.
Cycles are left at owners risk. Abandoned cycles may be removed.
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Please click the link for details regarding the rail replacement bus location.
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.