Stations & Destinations

Station Facilities: Northampton (NMP)

Black Lion Hill
Northampton
Northamptonshire

NN1 1SP

Last changed: 13:05 on 29 Sep 2009

Current Station Information
Staffing
Information Systems
Ticket Buying and Collection
General Services
Station Facilities
Accessibility
Transport Links
Stations Made Easy NEW!
Local Area Map
Local Bus Map

Current Station Information ^ Top

Service	Details
Opening Hours	Monday-Friday 06:00-21:00 Saturday 06:00-21:00 Sunday 06:45-20:00
TrainTracker Phone Number	0871 200 49 50
TrainTrackerText	Text dep NMP to 84950
Live Departures	Live departures for this station
Live Arrivals	Live arrivals for this station
Live Departures and Arrivals	Live departures and arrivals

Staffing ^ Top

Service	Details
Staffing Level	Part Time
Staffing Hours	Monday-Friday 06:00-21:00 Saturday 06:00-21:00 Sunday 06:45-20:00
Staffing - Note	These times relate to the Customer Information Point.
CCTV	Yes

Information Systems ^ Top

Service	Details
Staffed Information Point	Yes

Ticket Buying and Collection ^ Top

Service

Details

Ticket Office

Monday-Friday 06:00-21:00 Saturday 06:00-21:00 Sunday 06:45-20:00

Self Service Ticket Machines

Yes

Collection of Pre-purchased Tickets

Yes

Collection of Pre-purchased Tickets - Details

From Ticket Office Counter	No
From Ticket Machine	Yes
Machine description	4 Ticket Machines are available and accept coins, notes and credit cards (not Solo and Electron and shaped cards).
Machine Location	Booking hall

Telesales

Monday-Friday 08:00-20:00 Saturday 08:00-20:00 Sunday 08:00-20:00

Telesales - Primary Phone Number

08705 125 240

Oyster PrePay

Penalty Fares

Penalty Fares apply to journeys from Northampton station when travelling with:

London Midland

General Services Information ^ Top

Service	Details
Customer Service	Monday-Friday 07:00-19:00 Saturday 08:00-16:00 Sunday 08:00-16:00
Customer Service - Primary Phone Number	0121 634 2040
Customer Service - Address	London Midland Customer Relations Manager PO Box 4323 Birmingham B2 4JB
Customer Service - Email Address	comments@londonmidland.com
Customer Service - Note	We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours.
Left Luggage	No
Lost Property	No
Lost Property - Note	Enquiries regarding lost property can be made by ringing 0207 387 8699 Mon-Fri 0900-1700
British Transport Police - Phone Number	0800 40 50 40

Station Facilities ^ Top

Service	Details
First Class Lounge	No
Seating Area	Yes
Waiting Rooms	Available
Waiting Rooms - Note	waiting room on both platforms
Women-Only Waiting Room	No
Trolleys	Yes
Refreshment Facilities	Yes
Toilets	Yes
Baby Changing	Yes
Showers	No
Pay Phone	Yes - Cards and Coins
Public WiFi	No
Public WiFi - Note	Find WiFi Hotspots around Northampton station
Web Kiosk	No
Post Box	Yes
Tourist Information Office	No
ATM Machine	Yes
Bureau de Change	No
Shops	Yes

Accessibility ^ Top

Service	Details
Helpline	Yes
Helpline - Primary Phone Number	0800 0924260
Helpline - Fax Number	0121 654 1234
Helpline - Minicom/Textphone (For customers with hearing impairments)	0845 707 8051
Helpline - Address	London Midland Customer Relations Team PO Box 4323 Birmingham B2 4JB
Helpline - Email Address	comments@londonmidland.com
Helpline - Note	Our ‘Disabled People’s Protection Policy’ (DPPP) sets out our approach to meeting the requirements of the Department for Transport’s Code of Practice, ‘Train & Station Services for Disabled Passengers’ and describes the arrangements for implementing our Policy. Copies are available at our larger, staffed stations or via our APRS line and website.
Customer Help Points	No
Staff Help	Monday-Friday 06:00-21:00 Saturday 06:00-21:00 Sunday 06:45-20:00
Accessible Ticket Machines	Yes
Accessible Ticket Machines - Note	Wheelchair customers can reach coin, note and card slots on the S&B machines
Accessible Ticket Office Counter	No
Accessible Ticket Office Counter - Note	Booking clerk would go out side and serve the customer
Induction Loop	Yes
Ramp for Train Access	Yes
Ramp for Train Access - Note	If you need assistance we recommend that you book at least 24 hours in advance of travel.
Accessible Taxis	Yes
Accessible Public Telephones	Yes
Accessible Public Telephones - Note	In booking hall One on Platform one Not within reach of wheelchair users
Nearest Stations With More Facilities	This station has step free access to all platforms
National Key Toilets	Yes
Step Free Access Coverage	Whole station
Step Free Access Coverage - Note	Level access to Booking Hall and to Platforms 1, 4 and 5. From platform 1, 31 steps up to footbridge (also lift) then 31 steps down to platforms 2 and 3 (also lift). Automatic gateline with manually operated side gate. Locked gate leading from platforms 1, 4, 5 direct to accessible parking bays via ramp. Booking Hall has automatic doors. Accessible waiting room with low-level push-button doors and information counter on plaform 1. "Disabled assistance call point" on platforms 2/3.
Impaired Mobility Set Down	Yes
Impaired Mobility Set Down - Note	4 x 20 minute parking bays outside front of station
Disabled Parking	Yes
Number of Disabled Parking Spaces	13
Accessible Car Park Equipment	No
Accessible Car Park Equipment - Note	Access to Car park payment facilities is not required as parking is free for disabled users in disabled parking spaces.
Wheelchairs	Yes

Transport Links ^ Top

Service

Details

Minimum Connection Time (mins)

Cycle Storage Availability

Yes

Cycle Storage

Cycle Storage Sheltered

Yes

Cycle Storage CCTV

Cycle Storage Location

station forecourt

Car Park: Station Car Park

Operator	Meteor Parking Ltd
Primary Phone Number	0870 060 4416
Email Address	comments@londonmidlandparking...
Open	Monday-Sunday 24 hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Spaces	692
Charges	£8.00 weekend rate (valid from 12noon Friday till 0359hrs Monday) off peak, £7.00 (Saturday/Sunday/Bank Holiday £4.00) daily, £28.00 weekly, £110.00 monthly, £221.00 three-monthly, £754.00 annually
Notes	Car park is usually full by 10:00 Mon- Fri. There are 692 spaces. 15 Disabled spaces are provided and are located at the back of the station. Manned 06-00 - 18-00 M-F. Payment by mobile phone (via a credit or debit card) is available at this station car park by calling 0845 124 2963 and using the text code northh. More information is available at www.meteorphoneparking.com. Scratchcards can be purchased at www.londonmidlandparking.com as follows: £63.00 for 10, £126.00 for 20, £189.00 for 30.

Location for Rail Replacement Services

In the event of engineering the bus/coach will collect from: Car park at side of station

Taxi Rank

Yes

Taxi Rank - Note

Taxi's can be obtained outside the front of the station. www.traintaxi.co.uk

Bus Services

Yes

Bus Services - Note

‘Stagecoach' & ‘First' both operate a network of daily, frequent bus routes around Northampton and also to nearby towns and villages. For route maps and timetables: www.stagecoachbus.com/northants and www.firstgroup.com/ukbus

Buy a Northampton PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info

Bus stops are located on main road opposite the station.

Metro Services

Car Hire

Cycle Hire

Local Transport Link

Plan your journey to and from the station with Traveline