Station Facilities: Norwich (NRW)
Managed by National Express East Anglia
Station Approach Norwich
NR1 1EF
Last changed: 14:10 on 10 Apr 2009
Current Station Information ^ Top
| Service | Details |
|---|---|
| Opening Hours | Monday-Friday 04:30-01:45 Saturday 04:30-01:45 Sunday 06:30-01:45 |
| TrainTracker Phone Number | 0871 200 49 66 |
| TrainTrackerText | Text dep NRW to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Friday 00:01-23:59 Saturday 00:01-23:59 Sunday 00:01-23:59 |
| CCTV | Yes |
| CCTV - Coverage | Within station Car park |
Information Systems ^ Top
| Service | Details |
|---|---|
| Passenger Information Services | Departure screens Arrival screens Announcements |
| Staffed Information Point | Yes |
Ticket Buying and Collection ^ Top
| Service | Details | ||||||
|---|---|---|---|---|---|---|---|
| Ticket Office | Monday-Friday 04:45-20:45 Saturday 04:45-20:45 Sunday 06:45-20:45 | ||||||
| Self Service Ticket Machines | Yes | ||||||
| Collection of Pre-purchased Tickets | Yes | ||||||
| Collection of Pre-purchased Tickets - Details |
| ||||||
| Telesales | Monday-Friday 08:00-20:00 Saturday 09:00-18:00 Sunday 09:00-18:00 | ||||||
| Telesales - Primary Phone Number | 0845 600 7245 | ||||||
| Telesales - Fax Number | 01603 214517 | ||||||
| Telesales - Minicom/Textphone (For customers with hearing impairments) | 0845 606 7245 | ||||||
| Telesales - Address | National Express East Anglia Customer Services Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS | ||||||
| Telesales - Web Address | www.nationalexpress.com | ||||||
| Telesales - Note |
Closed on Christmas Day and Boxing Day | ||||||
| Oyster PrePay | No | ||||||
| Penalty Fares |
Penalty Fares apply to journeys from Norwich station when travelling with:
|
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Monday-Friday 08:00-20:00 Saturday 09:00-18:00 Sunday 09:00-18:00 |
| Customer Service - Primary Phone Number | 0845 600 7245 |
| Customer Service - Fax Number | 01603 214517 |
| Customer Service - Minicom/Textphone (For customers with hearing impairments) | 0845 606 7245 |
| Customer Service - Address | National Express East Anglia Customer Services Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS |
| Customer Service - Web Address | www.nationalexpress.com |
| Customer Service - Email Address | nxea.customerrelations@nationalexpress.com |
| Customer Service - Note |
Closed on Christmas Day and Boxing Day |
| Left Luggage | No |
| Lost Property | Monday-Friday 08:00-22:00 Saturday 09:00-18:00 Sunday 09:00-18:00 |
| Lost Property - Primary Phone Number | 0845 600 7245 |
| Lost Property - Fax Number | 01603 214517 |
| Lost Property - Minicom/Textphone (For customers with hearing impairments) | 0845 606 7245 |
| Lost Property - Address | National Express East Anglia Customer Services Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS |
| Lost Property - Email Address | nxea.lostproperty@nationalexpress.com |
| Lost Property - Note |
The hours shown above are for the Lost property phone line. Closed on Christmas Day and Boxing Day. |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| Station Facilities Note |
|
| First Class Lounge | No |
| Seating Area | Yes |
| Waiting Rooms | None |
| Women-Only Waiting Room | No |
| Trolleys | Yes |
| Refreshment Facilities | Yes |
| Toilets | Yes |
| Toilets - Note |
Located on station concourse |
| Baby Changing | Yes |
| Showers | Yes |
| Pay Phone | Yes - Cards and Coins |
| Public WiFi | Yes |
| Public WiFi - Note | |
| Web Kiosk | Yes |
| Post Box | Yes |
| Tourist Information Office | No |
| ATM Machine | Yes |
| Bureau de Change | No |
| Shops | Yes |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | Monday-Friday 08:00-20:00 Saturday 09:00-18:00 Sunday 09:00-18:00 |
| Helpline - Primary Phone Number | 0800 028 28 78 |
| Helpline - Fax Number | 01603 214517 |
| Helpline - Minicom/Textphone (For customers with hearing impairments) | 0845 606 7245 |
| Helpline - Address | National Express East Anglia Customer Services Centre 112 - 114 Prince of Wales Road Norwich NR1 1NS |
| Helpline - Web Address | www.nationalexpress.com |
| Helpline - Email Address | nxea.assistedtravel@nationalexpress.com |
| Helpline - Note |
Closed on Christmas Day and Boxing Day |
| Customer Help Points | Monday-Sunday 24 hours |
| Staff Help | Monday-Sunday 24 hours |
| Accessible Ticket Machines | Yes |
| Accessible Ticket Office Counter | Yes |
| Induction Loop | Yes |
| Ramp for Train Access | Yes |
| Ramp for Train Access - Note |
If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | No |
| Accessible Taxis - Note |
Details of nearest taxis are shown on station information poster |
| Accessible Public Telephones | No |
| National Key Toilets | Yes |
| National Key Toilets - Note |
During opening hours of the station shown above |
| Step Free Access Coverage | Whole station |
| Impaired Mobility Set Down | Yes |
| Impaired Mobility Set Down - Note |
At the main station entrance |
| Disabled Parking | Yes |
| Number of Disabled Parking Spaces | 5 |
| Accessible Car Park Equipment | No |
| Wheelchairs | No |
Transport Links ^ Top
| Service | Details | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Minimum Connection Time (mins) | 5 | ||||||||||||||||
| Cycle Storage Availability | Yes | ||||||||||||||||
| Cycle Storage | 50 | ||||||||||||||||
| Cycle Storage Sheltered | Partial | ||||||||||||||||
| Cycle Storage CCTV | Yes | ||||||||||||||||
| Cycle Storage Location | forecourt | ||||||||||||||||
| Car Park: Station Car Park |
| ||||||||||||||||
| Car Park: Riverside Multi-storey |
| ||||||||||||||||
| Location for Rail Replacement Services |
Replacement transport stop on station forecourt | ||||||||||||||||
| Taxi Rank | Yes | ||||||||||||||||
| Bus Services | Yes | ||||||||||||||||
| Bus Services - Note |
'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus 'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University. Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info
| ||||||||||||||||
| Metro Services | No | ||||||||||||||||
| Airport | Yes | ||||||||||||||||
| Airport - Note |
Nearest Station to Norwich Airport. | ||||||||||||||||
| Car Hire | No | ||||||||||||||||
| Cycle Hire | No | ||||||||||||||||
| Local Transport Link | Plan your journey to and from the station with Traveline |
QUICK JOURNEY PLANNER
LIVE DEPARTURES & ARRIVALS
