Last updated:Today at 06:20
Train companies affected:Greater Anglia, Stansted Express
Last updated:Today at 04:18
Train companies affected:National Rail
Last updated:Today at 01:28
Train companies affected:National Rail
Newhaven Harbour station, East Quay, Newhaven, East Sussex, BN9 0BH
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Through passengers to Dieppe and beyond.
Passengers for the cross-Channel ferry to Dieppe are advised to use Newhaven Town station as the ferry terminal has moved and is no longer next to Newhaven Harbour station.
There are no lifts at this station.
No
Yes
Yes
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Yes
No
Yes
For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.
No
There is no station staff at this location. However, the majority of services which call at this station will have onboard staff.
Yes
The Assistance Meeting Point is at by the entrance gate on platform 1.
Assistance can be provided via the help points, located on the platforms, at all times of the day.
No
Yes
If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.
Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Yes
Some step-free access, may be in one direction only - please check details.
This is a Category B3 station: Step free access to Platform 1 only (for services towards Seaford). However, there is step free access available at Newhaven Town station for services to Lewes/London (0.5 miles from Newhaven Harbour).
The Assistance Meeting Point is at by the entrance gate on platform 1.
No
Yes
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Yes
Yes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are not usually available at this station.
However, some trains have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:
Pressing the “emergency & assisted travel” button on a station Help Point
Calling our freephone number: 0800 138 1016
Texting us on 07970 511077
No
Yes
Unheated waiting areas are available on both platforms.
Yes
No
No
No
No dedicated area
No
There is no station staff at this location. However, the majority of services which call at this station will have onboard staff.
Yes
The Assistance Meeting Point is at by the entrance gate on platform 1.
The assisted travel helpline is not available on Christmas Day.
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:
Pressing the “emergency & assisted travel” button on a station Help Point
Calling our Assisted Travel team on: 0800 138 1016
Texting us on: 0800 138 1018
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
No
No
No
Yes
Unheated waiting areas are available on both platforms.
Yes
No
No
No
There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Southern website.
There are no cycle hire facilities at this station
The rail replacement bus stop location is shown on the ‘Rail Replacement Bus Map’ below.
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
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