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Station Facilities: Newport (S. Wales) (NWP)

Managed by Arriva Trains Wales 

Newport Railway Station,
High Street,
Newport.,

NP20 4AX

Last changed: 14:59 on 10 Apr 2009

Current Station Information ^ Top

Service Details
Opening Hours Monday-Friday 04:15-02:00 Saturday 04:45-00:00 Sunday 08:00-00:00
TrainTracker Phone Number 0871 200 49 67
TrainTrackerText Text dep NWP to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Sunday 24 hours
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point Yes

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Friday 05:45-20:00 Saturday 06:30-20:30 Sunday 08:00-19:45
Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterYes
From Ticket MachineYes
Machine Location

3 machines available - 2 in the concourse and 1 in the car park at the entrance to Platform 4

Telesales No
Oyster PrePay No
Penalty Fares

Penalty Fares do not apply when travelling from Newport (S. Wales) station.

General Services Information ^ Top

Service Details
Customer Service Monday-Saturday 08:00-20:00 Sunday 11:00-20:00
Customer Service - Primary Phone Number 0845 6061 660
Customer Service - Fax Number 029 2064 5349
Customer Service - Address St Mary's House, 47 Penarth Road Cardiff CF10 5DJ
Customer Service - Web Address www.arrivatrainswales.co.uk
Customer Service - Email Address customer.relations@arrivatrainswales.co.uk
Left Luggage No
Lost Property Yes
Lost Property - Primary Phone Number 0845 6061 660
Lost Property - Web Address www.arrivatrainswales.co.uk
Lost Property - Email Address customer.relations@arrivatrainswales.co.uk
Lost Property - Note

Contact nearest staffed station or Customer Relations

British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Waiting Rooms Available
Women-Only Waiting Room No
Trolleys Yes
Refreshment Facilities Yes
Toilets Yes
Baby Changing Yes
Showers Yes
Pay Phone Yes - Cards and Coins
Public WiFi No
Public WiFi - Note Find WiFi Hotspots around Newport (S. Wales) station
Web Kiosk No
Post Box No
Tourist Information Office No
ATM Machine No
Bureau de Change No
Shops Yes

Accessibility ^ Top

Service Details
Helpline Monday-Sunday 08:00-20:00
Helpline - Primary Phone Number 08453 003 005
Helpline - Minicom/Textphone (For customers with hearing impairments) 08457 585 469
Helpline - Note

Disabled Persons Protection Policy available by post.

Customer Help Points Yes
Staff Help Monday-Friday 04:00-23:59 Saturday 04:00-23:59 Sunday 04:00-23:59
Accessible Ticket Machines Yes
Accessible Ticket Office Counter Yes
Induction Loop No
Ramp for Train Access Yes
Ramp for Train Access - Note

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis Yes
Accessible Taxis - Note

taxi rank on station forecourt

Accessible Public Telephones Yes
Accessible Public Telephones - Note

in booking hall & on platforms 2

National Key Toilets No
Step Free Access Coverage Partial station
Step Free Access Coverage - Note

  • New platform 4 is inaccessible. This platform is used by the xx:15 Weymouth and the xx:27 Gloucester services.
Impaired Mobility Set Down No
Disabled Parking No
Accessible Car Park Equipment No
Wheelchairs Yes

Transport Links ^ Top

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