New Cross (NWX)

Managed by Southeastern

 
Amersham Vale
off New Cross Road
LONDON
London
SE14 6LD
 

Station facilities

  • Station seating facilities

    First Class lounge No
    Seating area Yes
    Waiting Rooms Available
    Note

    On platforms

    Women-only waiting room No

  • Trolleys

  • Refreshments

  • ATM machine

    ATM machine Yes
    Bureau de change No

  • Toilets

  • Pay phone

    Pay phone Cards and coins

  • Internet

    Public Wi-Fi No
    Note

    Find WiFi Hotspots around New Cross station
    Web kiosk No

  • Post box

  • Tourist information office

    Tourist information office No

  • Shops

    Shops Yes
 
 

New Cross

Stations made easy

Route planning around the station including maps and platforms

Show [NWX] route

 

Transport links

Connection time
4 minutes (minimum)
Cycle storage
Yes
Sheltered cycle storage
Yes
Cycle storage location
on platform c
Car park
No
Taxi rank
No
Bus services
Yes

Information to plan your onward journey is available in a printable format here

Onward travel
Plan your journey to and from the station with Traveline

Ticket buying and collection

Ticket office opening
Monday-Saturday 06:10-20:00
Sunday 08:10-20:00
Monday-Friday 06:00-21:30
Saturday 06:10-20:00
Self-service machines
Yes
Collect from counter
No
Collect from machine
Yes

On way in to access trains

Get Oyster card here
Yes
Top up Oyster pay as you go here
Yes
Use Oyster pay as you go here
Yes
London fare zone
Zone 2
Penalty fares

Penalty Fares apply to journeys from New Cross station when travelling with:

  • Southeastern
  • London Overground

Accessibility and mobility access

Customer help points
Yes

On platform


Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff help
Monday-Friday 06:00-21:30
Saturday 06:10-20:00
Sunday 08:10-20:00
Accessible ticket machines
Yes

station forecourt/ booking hall

Accessible ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes - Please seek assistance from staff
Accessible taxis
Yes
Accessible public telephones
No
Accessible toilets
Yes
Step free access coverage
Partial station

Step free access is available to Platforms C and D.

No step free access is available to Platforms A and B.

The nearest alternative step free station is London Bridge or Lewisham.

Impaired mobility set down
Yes
Disabled parking
No
Accessible car park equipment
No
Wheelchairs
Monday-Friday 06:00-21:30 Saturday 06:10-20:00 Sunday 08:10-20:00
Ticket gates
Yes

General services information

Customer service
Yes
Monday-Sunday 24 hours
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Left luggage
No
Lost property
Yes

Phone customer services 0845 000 2222 to reclaim lost property

British Transport Police
0800 40 50 40

Staffing

Staffing level
Full-time
Monday-Saturday 06:00-20:12
Sunday 08:10-20:00
Monday-Friday 06:00-21:30
Saturday 06:10-20:00
Staff may not always be available during staffing times to provide assistance and booking assistance, if required,in advance is advised although not compulsory
CCTV
Within station
Car park

Station map

Station plan

Large station plan for New Cross

View larger version
Stations made easy
Show [NWX] route

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