Station Facilities: New Cross Gate (NXG)
Current Station Information ^ Top
| Service | Details |
|---|---|
| Opening Hours | Sunday 08:10-20:58 Monday-Friday 24 hours Saturday 24 hours |
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep NXG to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Part Time |
| Staffing Hours | Monday-Friday 05:55-20:30 Saturday 06:10-20:30 Sunday 06:55-21:10 |
| CCTV | Yes |
| CCTV - Coverage | Within station |
Information Systems ^ Top
| Service | Details |
|---|---|
| Passenger Information Services | Departure screens Arrival screens Announcements |
| Staffed Information Point | Yes |
Ticket Buying and Collection ^ Top
| Service | Details | ||||||
|---|---|---|---|---|---|---|---|
| Ticket Office | Monday-Friday 05:55-20:30 Saturday 06:10-20:30 Sunday 06:55-21:10 | ||||||
| Self Service Ticket Machines | Yes | ||||||
| Collection of Pre-purchased Tickets | Yes | ||||||
| Collection of Pre-purchased Tickets - Details |
| ||||||
| Telesales | No | ||||||
| Oyster PrePay | No | ||||||
| Travelcard Zone |
Zone 2 |
||||||
| Penalty Fares |
Penalty Fares apply to journeys from New Cross Gate station when travelling with:
|
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Yes |
| Customer Service - Primary Phone Number | 08451 272920 |
| Left Luggage | No |
| Left Luggage - Note |
|
| Lost Property | Yes |
| Lost Property - Note |
Call Southern Trains Customer Services 08451 272920 for items left on trains. Items left at stations will be retained at that station for one week, following which they will be stored at Norwood Junction for a period of 6 months. These can be collected between 1000 and 1600 on Mondays to Fridays only. |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area | Yes |
| Waiting Rooms | None |
| Waiting Rooms - Note |
Platform roofs with seats underneath on all platforms. Waiting room on platform 5 (to London Bridge) - 1 step to access. |
| Women-Only Waiting Room | No |
| Trolleys | No |
| Refreshment Facilities | No |
| Toilets | No |
| Baby Changing | No |
| Showers | No |
| Pay Phone | Yes - Cards and Coins |
| Public WiFi | No |
| Public WiFi - Note | |
| Web Kiosk | No |
| Post Box | No |
| Tourist Information Office | No |
| ATM Machine | No |
| Bureau de Change | No |
| Shops | Yes |
| Shops - Note |
|
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | No |
| Customer Help Points | Yes |
| Staff Help | Monday-Friday 05:55-20:30 Saturday 06:10-20:30 Sunday 06:55-21:10 |
| Accessible Ticket Machines | Yes |
| Accessible Ticket Machines - Note |
Quickfare machines are not low level and have non-compliant user-operated parts. |
| Accessible Ticket Office Counter | Yes |
| Accessible Ticket Office Counter - Note |
|
| Induction Loop | Yes |
| Ramp for Train Access | Yes |
| Ramp for Train Access - Note |
If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | No |
| Accessible Taxis - Note |
Accessible taxis to/from this station to/from the nearest accessible station can be arranged through Southern Assisted Travel - 0800 138 1016. For other taxi journeys, contact local taxi companies, details of which can be found at www.traintaxi.co.uk. |
| Accessible Public Telephones | Yes |
| National Key Toilets | No |
| Step Free Access Coverage | Partial station |
| Step Free Access Coverage - Note |
|
| Impaired Mobility Set Down | No |
| Disabled Parking | No |
| Accessible Car Park Equipment | No |
| Accessible Car Park Equipment - Note |
No car park |
| Wheelchairs | No |
Transport Links ^ Top
| Service | Details |
|---|---|
| Minimum Connection Time (mins) | 4 |
| Cycle Storage Availability | No |
| Location for Rail Replacement Services |
Outside the station on New Cross Road |
| Taxi Rank | No |
| Taxi Rank - Note |
Information on taxis from this station is available at www.traintaxi.co.uk |
| Bus Services | Yes |
| Bus Services - Note |
For info Call London Travel Information 02072221234 |
| Metro Services | Yes |
| Metro Services - Note |
London Underground East London Line services are suspended until 2010 due to major engineering work. |
| Car Hire | No |
| Cycle Hire | No |
| Local Transport Link | Plan your journey to and from the station with Traveline |
QUICK JOURNEY PLANNER
LIVE DEPARTURES & ARRIVALS
