Station Facilities: New Cross Gate (NXG)
Current Station Information ^ Top
| Service | Details |
|---|---|
| Opening Hours | Sunday 08:10-20:58 Monday-Friday 24 hours Saturday 24 hours |
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep NXG to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Part Time |
| Staffing Hours | Monday-Friday 05:55-20:30 Saturday 06:10-20:30 Sunday 06:55-21:10 |
| CCTV | Yes |
| CCTV - Coverage | Within station |
Information Systems ^ Top
| Service | Details |
|---|---|
| Passenger Information Services | Departure screens Arrival screens Announcements |
| Staffed Information Point | Yes |
Ticket Buying and Collection ^ Top
| Service | Details | ||||||
|---|---|---|---|---|---|---|---|
| Ticket Office | Monday-Friday 05:55-20:30 Saturday 06:10-20:30 Sunday 06:55-21:10 | ||||||
| Self Service Ticket Machines | Yes | ||||||
| Collection of Pre-purchased Tickets | Yes | ||||||
| Collection of Pre-purchased Tickets - Details |
| ||||||
| Telesales | No | ||||||
| Oyster PrePay | No | ||||||
| Travelcard Zone |
Zone 2 |
||||||
| Penalty Fares |
Penalty Fares apply to journeys from New Cross Gate station when travelling with:
|
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Yes |
| Customer Service - Primary Phone Number | 08451 272920 |
| Left Luggage | No |
| Left Luggage - Note |
|
| Lost Property | Yes |
| Lost Property - Note |
Call Southern Trains Customer Services 08451 272920 for items left on trains |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area | Yes |
| Waiting Rooms | None |
| Waiting Rooms - Note |
Platform roofs with seats underneath on all platforms. Waiting room on platform 5 (to London Bridge) - 1 step to access. |
| Women-Only Waiting Room | No |
| Trolleys | No |
| Refreshment Facilities | No |
| Toilets | No |
| Baby Changing | No |
| Showers | No |
| Pay Phone | Yes - Cards and Coins |
| Public WiFi | No |
| Public WiFi - Note | |
| Web Kiosk | No |
| Post Box | No |
| Tourist Information Office | No |
| ATM Machine | No |
| Bureau de Change | No |
| Shops | Yes |
| Shops - Note |
|
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | No |
| Customer Help Points | Yes |
| Staff Help | Monday-Friday 05:55-20:30 Saturday 06:10-20:30 Sunday 06:55-21:10 |
| Accessible Ticket Machines | Yes |
| Accessible Ticket Machines - Note |
Quickfare machines are not low level and have non-compliant user-operated parts. |
| Accessible Ticket Office Counter | Yes |
| Accessible Ticket Office Counter - Note |
|
| Induction Loop | Yes |
| Ramp for Train Access | Yes |
| Ramp for Train Access - Note |
If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | No |
| Accessible Taxis - Note |
Accessible taxis to/from this station to/from the nearest accessible station can be arranged through Southern Assisted Travel - 0800 138 1016. For other taxi journeys, contact local taxi companies, details of which can be found at www.traintaxi.co.uk. |
| Accessible Public Telephones | Yes |
| National Key Toilets | No |
| Step Free Access Coverage | Partial station |
| Step Free Access Coverage - Note |
|
| Impaired Mobility Set Down | No |
| Disabled Parking | No |
| Accessible Car Park Equipment | No |
| Accessible Car Park Equipment - Note |
No car park |
| Wheelchairs | No |
Transport Links ^ Top
| Service | Details |
|---|---|
| Minimum Connection Time (mins) | 4 |
| Cycle Storage Availability | No |
| Location for Rail Replacement Services |
Outside the station on New Cross Road |
| Taxi Rank | No |
| Taxi Rank - Note |
Information on taxis from this station is available at www.traintaxi.co.uk |
| Bus Services | Yes |
| Bus Services - Note |
For info Call London Travel Information 02072221234 |
| Metro Services | Yes |
| Metro Services - Note |
London Underground East London Line services are suspended until 2010 due to major engineering work. |
| Car Hire | No |
| Cycle Hire | No |
| Local Transport Link | Plan your journey to and from the station with Traveline |
QUICK JOURNEY PLANNER
LIVE DEPARTURES & ARRIVALS
