New Cross Gate (NXG)

Managed by London Overground 

 
New Cross Road
New Cross
SE14 6AR
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note Coffee shop
  • ATM machine

  • Toilets

  • Pay phone

    Pay phone Cards and Coins
  • Internet

  • Post box

  • Tourist information office

  • Shops

    Shops News agent
 
 

New Cross Gate

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Route planning around the station including maps and platforms

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Station Message: Alert!

Tuesday 17th September 2013 until further notice. 

A temporary overbridge has been installed at New Cross Gate between platforms 1/ 2 and 3/ 4.  This is part of a Network Rail "Access for All" programme which will eventually see 3 new lifts installed at the station.

From Tuesday 17th September 2013, the normal staircase from platforms 1 & 2 up to the ticket hall will be blocked out of use. This will mean anyone disembarking on platforms 1 & 2 will be required to use the temporary overbridge at the London End of the platform and cross onto platforms 3 & 4 to exit the station via the original staircase.

 

Getting to and from the station

 
Car Park
No
Cycle Parking
Cycle storage type
Stands
Sheltered cycle storage
Yes
Cycle storage location
At the station entrance
CCTV Coverage
Yes
Taxi

Information on taxis from this station is available at www.traintaxi.co.uk

Accessible taxis

Accessible taxis to/from this station to/from the nearest accessible station can be arranged through Southern Assisted Travel - 0800 138 1016. For other taxi journeys, contact local taxi companies, details of which can be found at www.traintaxi.co.uk.

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:55 - 20:30
Saturday 06:10 - 20:30
Sunday 06:55 - 21:10
Location

Located in the booking hall

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

Quickfare machines are not low level and have non-compliant user-operated parts.

Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Oystercards
Get Oyster cards here
Yes
Top-up Oyster pay as you go here
Yes, at either ticket office or ticket machine
Use Oyster Pay as you go here
Yes
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No
London fare zone
Zone 2

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 05:55 - 20:30
Saturday 06:10 - 20:30
Sunday 06:55 - 21:10
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
Lost Property
Yes
Customer Services

Call Southern Trains Customer Services 08451 272920 for issues related to Southern train services.

Call London Overground Customer Services 0845 601 4867 for issues related to London Overground trains, station staff and facilities.

Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services

Stop M outside the station on New Cross Road

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Refreshment facilities
Yes
Coffee shop
Shops
Yes
Type of shops available
News agent
Toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Staff help available
Yes
Ramp for train access
No
Step free access coverage
No
Step free access note

Step-free access to platform 5 only via gate. One step from street to Ticket Office only. Nearest step-free station is London Bridge.

 
Wheelchairs available
No
Nearest station with more facilities CRS Code
Nearest station notes

London Bridge

Station Map

 
Station plan

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