London Paddington (PAD)

Managed by Network Rail 

 
Praed Street
London
Greater London
W2 1HQ
 

Station facilities

  • Station seating facilities

    Station seating facilities Near entrance to Platform 1
  • Trolleys

    Trolleys Yes
  • Refreshments

    Note Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
  • ATM machine

    ATM machine Located on concourse
  • Toilets

    Toilets Accessible toilets are located on Platforms 1 & 12 and baby changing facility's can be found on Platform 12
  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

  • Tourist information office

  • Shops

    Shops News agent Flower stall Shoe repairer Wide range of shops Mini supermarket Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
 
 

London Paddington

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Route planning around the station including maps and platforms

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Station Message: Alert!

From Sunday 29 June until late August, there will be no access to the Bakerloo Line at London Paddington because of planned escalator improvements work

For Bakerloo line services, please use the following alternative routes:

  • Walk to Edgware Road (Bakerloo) station. It is about an 11 minute walk from Paddington station
  • Take local bus 205 from stop H on Praed Street to Marylebone station
  • Go to Paddington (Hammersmith & City) station for Hammersmith & City or Circle line services to Baker Street station and change for the Bakerloo Line

Station Message: Alert!

If you have arranged assisted travel and are travelling from this station then please go to the Network Rail reception office, located on Platform 1, to obtain the booked assistance.  

Getting to and from the station

 
Car Park
Station Car Park
Operator
APCOA Parking (UK) Limited
Phone number
0845 165 2030
Address
APCOA
Car Park
Paddington Station
W2 1HQ
Note
Parking charges 
Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
152  with 7 accessible spaces available
Parking is chargeable for all vehicles 
Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
No
CCTV Coverage
Yes
Cycle Parking
Cycle storage type
Compound,Stands
Sheltered cycle storage
Yes
Cycle storage location
On platform 8/9
Cycle storage spaces
352
New Cycle Racks installed January 2013 
CCTV Coverage
Yes
Onward travel information

Buses can be found on near by streets. All Transport for London buses are accessible by step free access.

More information about Transport for London buses can be found here

All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website here



Taxi

The taxi deck is now situated above Platform 12 and is accessed via the concourse and platform 12, which has escalators and lifts to the upper level for a new covered marshalled taxi rank. A queuing system is in operation.  There is also a separate collection point for pre-booked taxis

Accessible taxis
All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.
Impaired mobility set down / pick up points available
Yes

There is a manned drop off point at the Taxi Deck above platform 12. Mobility assistance is available from this point. It is preferred if this assistance is booked 24 hours in advance.  on 0800 197 1329. Monday - Friday 08:00 -20:00 and Saturday & Sunday 09:00 and 17:00. 

Metro

Tube Lines.

Airport

Heathrow Express service from Plat 6/7, Heathrow Connect service from Plat 12.

Cycle hire
There are Barclays hire cycles available near this station. See https://www.tfl.gov.uk/barclayscyclehire for further details.  

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Sunday 24 Hours a Day

Please Note - Advance purchase tickets are only sold between the hours of 07:00 and 21:00

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
No
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No
Penalty fares
Penalty fares apply for First Great Western 
More information about Penalty fares
London fare zone
Zone 1

Staffing and general services

 
Information available from staff
Yes - from help point,Yes - from information point,Yes - from ticket office 
Information services - opening times
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
Left luggage
Yes
Excess Baggage Company
View Excess Baggage Company website
0207 262 0344
Situated on platform 12
Lost Property
Yes
Excess Baggage Company
Monday - Friday 09:00 - 17:00
View Excess Baggage Company website
Situated within left luggage
Customer Services
Customer services are available at this station 
Ticket gates
Yes
Platforms 1, 8 & 9 don't have ticket gates but all gates are wide have access
CCTV
Yes

Facilities

 
ATM Machine
Yes
Located on concourse
First class Lounge
Yes

Located

Platform 1

Tickets Accepted

All First Class

 

Facilities

The First Class lounge offers the choice of a modern, comfortable bar area or the traditional, Victorian feel lounge.

 

The modern extension has armchairs and tables with a bar offering complimentary refreshments. It also has workstations with access to the Internet.

There is a large screen TVs showing Sky News and also a departures board showing train times.

The Victorian lounge offers old world splendour and comfort, with large armchairs and soft lighting, making it the perfect area to relax.

 

There is also a pre-bookable conference room which can seat up to eight people. Call 0207 313 1109 for more information.

Refreshments

Bar offering complimentary refreshments

Wi-Fi 

Available

Showers

Available

Concessions for Standard Class sleeper customers

Yes

 

First class Lounge opening hours
Monday - Friday 05:30 - 23:59
Sunday 16:00 - 23:59
Internet kiosk available
Yes
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Main Concourse

Public Wi-Fi
Yes
<p>Find WiFi Hotspots around London Paddington station</p>
Refreshment facilities
Yes
Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
Shops
Yes
Type of shops available
News agent Flower stall Shoe repairer Wide range of shops Mini supermarket Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
Toilets
Yes
Toilets Location
Accessible toilets are located on Platforms 1 & 12 and baby changing facility's can be found on Platform 12
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
National key toilets location
Accessible toilets are located on Platforms 1 & 12
Showers
Yes
Trolleys
Yes
Waiting Rooms
Yes
Waiting rooms location
Near entrance to Platform 1
Waiting rooms opening hours
Monday - Friday 07:00 - 22:00
Saturday 07:00 - 22:00
Sunday 07:00 - 22:00

Accessibility and mobility access

 
Helpline Contact
0800 1971329
Assisted travel
Mobility assistance is available at this station. It is preferred that this assistance is booked 24 hours in advance on 0800 1971329. Monday - Friday 08:00 -20:00 and Saturday & Sunday 09:00 and 17:00. Passengers for Heathrow Express may also arrange assistance through - 0208 757 270
Helpline opening hours
Staff help available
Yes
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: First Great Western - 0800 197 1329 Heathrow Express - 0208 757 2700
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Disabled passengers can access all areas of the station via lifts and escalators. There is level access to all platforms including access to the London Underground via lifts and escalators.

All exits in the station are able to be accessed by disabled passengers.

 
Wheelchairs available
Yes
Wheelchairs available open hours
Monday - Sunday 24 Hours a Day

There are Buggies and Wheelchairs available during station opening hours. See Mobility assistance office located next to Platform 1.

Nearest station with more facilities CRS Code

Station Map

 
Station plan

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