Peterborough (PBO)
Managed by East Coast
Station facilities
-
Station seating facilities
First Class lounge No Seating area Yes Waiting Rooms None Note 3, available at all times services are running
Women-only waiting room No -
Trolleys
-
Refreshments
-
ATM machine
ATM machine Yes Bureau de change No -
Toilets
-
Pay phone
Pay phone Cards and coins -
Internet
Public Wi-Fi No Note Web kiosk No -
Post box
-
Tourist information office
Tourist information office No -
Shops
Shops Yes
Peterborough
Ticket buying and collection
- Ticket office opening
Monday-Saturday 06:00-21:00
Sunday 08:05-21:00
Advance tickets and seat reservations only available during the following hours:-
Monday - Saturday 07:30 - 19:30
Sunday 09:00 - 19:00
- Self-service machines
Yes- Collect from counter
Yes- Collect from machine
Yes
In Travel Centre and on concourse.
- Penalty fares
-
Penalty Fares apply to journeys from Peterborough station when travelling with:
- First Capital Connect
Penalty Fares do not apply if travelling with:
- East Midlands Trains
- East Coast
Accessibility and mobility access
- Customer help points
-
No
But there is a floorwalker in reception, a CIP by the entrance also
- Staff help
-
Monday-Saturday 04:00-00:30
Sunday 06:00-00:30
- Accessible ticket machines
Yes
Fully accessable, located in Travel Centre.
- Accessible ticket office counter
Yes
- Induction loop
Yes
- Ramp for train access
Yes
- Accessible taxis
Yes
Outside station plus we can book by phone
- Accessible public telephones
No
- Accessible toilets
Yes
located on platform 2 and 5, key located in customer services office platform 2
- Step free access coverage
Whole station
Steps to platforms 3, 4 & 5 or a ramp bridge at the North end of station. An electric mobility assistance buggy for passengers who would like assistance to platforms 3, 4 & 5 is available between 0600-2200. Ticket Office and Car Park are step free.
- Impaired mobility set down
Yes
- Disabled parking
Yes
- 12 spaces
Parking is chargeable for all vehicles
- Accessible car park equipment
No
- Wheelchairs
Yes
- Ticket gates
No
General services information
- Customer service
-
Yes
Monday-Friday 08:30-17:00We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
- Left luggage
-
No
- Lost property
-
Yes
Monday-Friday 09:00-16:00Located at Newark North Gate station. Lost property handed in/found is kept for 7 days at the station before going to Newark.
Tel 08457225333
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
Full-time
Monday-Saturday 03:15-01:00
Sunday 24 hours
Station map
- Station plan
- View larger version
- Stations made easy
- Show [PBO] route