Station facilities
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Station seating facilities
First Class lounge No Seating area Yes Seated area is available at all platforms, sheltered seating area in platforms
Waiting Rooms Available Note available at all platforms.
Women-only waiting room No -
Trolleys
-
Refreshments
-
ATM machine
ATM machine Yes Bureau de change No -
Toilets
-
Pay phone
Pay phone Cards and coins -
Internet
Public Wi-Fi Yes Note Web kiosk No -
Post box
-
Tourist information office
Tourist information office No -
Shops
Shops Yes
Plymouth
- Connection time
- 5 minutes (minimum)
- Cycle storage
Yes
Cycles can be carried on our trains free of charge.
- Sheltered cycle storage
- To be confirmed by station operator
- Car park
-
Yes
Station Car Park - 312 spaces
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Parking is free for valid blue badge holders
APCOA Parking (UK) Limited (Operator)
0845 165 2030 (primary)
- Taxi rank
-
Yes
Taxi Rank: Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.
- Rail replacement
-
Front of the station
- Bus services
-
Yes
Information to plan your onward journey is available in a printable format here
- Onward travel
-
Plan your journey to and from the station with Traveline
Ticket buying and collection
- Ticket office opening
-
Monday-Friday 05:20-20:30
Saturday 05:20-19:00
Sunday 08:00-20:30
- Self-service machines
- Yes
- Collect from counter
- No
- Collect from machine
-
Yes
situated at by the ticket office.
In ticket hall
- Penalty fares
-
Penalty Fares apply to journeys from Plymouth station when travelling with:
- First Great Western
Penalty Fares do not apply if travelling with:- South West Trains
- CrossCountry
Accessibility and mobility access
- Customer help points
-
Yes
- Staff help
-
Monday-Saturday 04:30-01:00
Sunday 08:00-00:00
Monday-Friday 04:30-01:00
Saturday 04:30-01:00
- Accessible ticket machines
-
Yes
Accessible ticket machines are located at the station entrance by the ticket office.
- Accessible ticket office counter
-
No
- Induction loop
-
Yes
- Ramp for train access
-
Yes
- Accessible taxis
-
Yes
Accessible taxis are available. Please request staff assistance.
- Accessible public telephones
-
Yes
Accessible low-level Pay Phone is available at the station main concourse. Please request staff assistance if you need to
- Accessible toilets
-
Yes
Radar Key available from station staff. If you wish to buy a 'National Key Scheme' key, [RADAR]. Their address is 12 City Forum, 250 City Road, London EC1V 8AF, tel: 020 7250 3222, minicom: 020 7250 4119, fax: 020 7250 0212, email: radar@radar.org.uk, web http://www.radar.org.uk/ site:
- Step free access coverage
- Whole station
access via lifts to platforms, ticket office and car park are step free.
- Impaired mobility set down
-
Yes
Set- Down / Pick up Points are available at the station entrance.Assisted travel meeting point - Ticket office main concourse. Please notify a member of staff.
- Disabled parking
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Yes
- Accessible car park equipment
-
No
Accessible ticket machine is available at the car park.
- Wheelchairs
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Yes
- Ticket gates
- Yes
General services information
- Customer service
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Yes
Monday-Sunday 07:00-22:00
Please call our Customer Services Centre on 08457 000 125 (07:00-22:00 every day) - Left luggage
-
No
- Lost property
-
Yes
Monday-Sunday 07:00-22:00
Lost Property enquiries 08457 000 125 (07:00-22:00 every day) - British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
- Full-time
Monday-Saturday 04:30-01:00
Sunday 08:00-00:00
Monday-Friday 04:30-01:00
Saturday 04:30-01:00
Station map
- Station plan
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