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Station Facilities: Richmond (RMD)

Managed by South West Trains 

Kew Road
Richmond
Greater London

TW9 2NA

Last changed: 19:24 on 19 Oct 2009

Current Station Information ^ Top

Service Details
Opening Hours Monday-Friday 05:00-01:15 Saturday 05:00-01:15 Sunday 05:00-01:15
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep RMD to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point Yes

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Friday 06:15-21:45 Saturday 06:15-21:45 Sunday 07:15-21:30
Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine Location

In the booking hall and on the lower station concourse

Telesales Yes
Telesales - Note

Please contact our Customer Service Centre on 0845 6000 650

Oyster PrePay Yes
Penalty Fares

Penalty Fares apply to journeys from Richmond station when travelling with:

  • London Overground
  • South West Trains
  • London Underground

General Services Information ^ Top

Service Details
Customer Service Yes
Customer Service - Primary Phone Number 0845-6000-650
Customer Service - Note

Please contact our Customer Service Centre on 0845 6000 650

Left Luggage No
Lost Property Yes
Lost Property - Note

Lost Property enquiries tel 020 7401 7861(0730-1930 Mon-Fri)

British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Waiting Rooms Available
Waiting Rooms - Note

yes

Women-Only Waiting Room No
Trolleys No
Refreshment Facilities Yes
Toilets Yes
Baby Changing Yes
Showers No
Pay Phone Yes - Cards and Coins
Public WiFi No
Public WiFi - Note

Find WiFi Hotspots around Richmond station

Web Kiosk No
Post Box Yes
Tourist Information Office No
ATM Machine Yes
Bureau de Change No
Shops Yes

Accessibility ^ Top

Service Details
Helpline Monday-Friday 06:00-22:00 Saturday 06:00-22:00 Sunday 06:00-22:00
Helpline - Note

Please contact our Assisted Travel Team: 0800 52 82 100

Customer Help Points Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Staff Help Monday-Sunday 24 hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Accessible Ticket Machines Yes
Accessible Ticket Machines - Note

All South West Trains ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Accessible Ticket Office Counter Yes
Induction Loop Yes
Ramp for Train Access Yes
Ramp for Train Access - Note

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis Yes
Accessible Public Telephones No
National Key Toilets Yes
National Key Toilets - Note

A National Key Scheme toilet is available. Radar Key available from station staff. If you wish to buy a 'National Key Scheme' key, [RADAR]. Their address is 12 City Forum, 250 City Road, London EC1V 8AF, tel: 020 7250 3222, minicom: 020 7250 4119, fax: 020 7250 0212, email: radar@radar.org.uk, web www.radar.org.uk/ site:

Step Free Access Coverage Whole station
Step Free Access Coverage - Note

  • Richmond is a fully accessible station. There is access to all platforms via staff operated lifts. Please speak to a member of staff if you need to use the lifts.
Impaired Mobility Set Down No
Disabled Parking Yes
Number of Disabled Parking Spaces 1
Accessible Car Park Equipment No
Wheelchairs Yes

Transport Links ^ Top

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