Station facilities
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Station seating facilities
First Class lounge No Seating area Yes Waiting Rooms Available Note yes
Women-only waiting room No -
Trolleys
-
Refreshments
-
ATM machine
ATM machine Yes Bureau de change No -
Toilets
Note Toilets shown on platforms 1 and 2 are no longer available.
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Pay phone
Pay phone Cards and coins -
Internet
Public Wi-Fi No Note Find WiFi Hotspots around Richmond station
Web kiosk No -
Post box
-
Tourist information office
Tourist information office No -
Shops
Shops Yes
Richmond (London)
- Connection time
- 5 minutes (minimum)
- Cycle storage
Yes
- Sheltered cycle storage
- Partial
- Car park
-
Yes
Station Car Park - 55 spaces
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Pay & Display.
Sat £14.00-Sun £4.00
Weekend tickets available from 1200 Fri £25.00.
Charges: £14.00 peak, £4.00 after 1600 Mon-Sun off peak, £14.00 Mon-Sat, £4.00 Sun daily, £70.00 weekly
- Taxi rank
-
Yes
- Rail replacement
-
Station forecourt. off Kew Road
- Bus services
-
Yes
Information to plan your onward journey is available in a printable format here
- Onward travel
-
Plan your journey to and from the station with Traveline
Ticket buying and collection
- Ticket office opening
-
Monday-Friday 06:15-21:45
Saturday 06:15-21:45
Sunday 07:15-21:30
- Self-service machines
- Yes
- Collect from counter
- No
- Collect from machine
-
Yes
In the booking hall and on the lower station concourse
- Get Oyster card here
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Yes
- Top up Oyster pay as you go here
-
Yes
- Use Oyster pay as you go here
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Yes
- London fare zone
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Zone 4
- Penalty fares
-
Penalty Fares apply to journeys from Richmond station when travelling with:
- London Overground
- South West Trains
- London Underground
Accessibility and mobility access
- Customer help points
-
Yes
Help points are available on all platforms
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
- Staff help
-
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
- Accessible ticket machines
-
Yes
All South West Trains ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Accessible ticket office counter
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Yes
- Induction loop
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Yes
- Ramp for train access
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Yes
- Accessible taxis
-
Yes
- Accessible public telephones
-
No
- Accessible toilets
-
Yes
A National Key Scheme toilet is available. Radar Key available from station staff. If you wish to buy a 'National Key Scheme' key, [RADAR]. Their address is 12 City Forum, 250 City Road, London EC1V 8AF, tel: 020 7250 3222, minicom: 020 7250 4119, fax: 020 7250 0212, email: radar@radar.org.uk, web www.radar.org.uk/ site:
- Step free access coverage
- Whole station
Richmond is a fully accessible station. There is access to all platforms via staff operated lifts. Please speak to a member of staff if you need to use the lifts.
- Impaired mobility set down
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No
- Disabled parking
-
Yes
- 1 spaces
- Accessible car park equipment
-
No
- Wheelchairs
-
Yes
- Ticket gates
- Yes
Wide aisle ticket gate available.
General services information
- Customer service
-
Yes
Please contact our Customer Service Centre on 0845 6000 650
- Left luggage
-
No
- Lost property
-
Yes
Lost Property enquiries tel 020 7401 7861(0730-1900 Mon-Fri)
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
- Full-time
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Station map
- Station plan
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View larger version
- Stations made easy
- Show [RMD] route
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