Last updated:Today at 10:22
Train companies affected:Grand Central, Great Northern, Hull Trains, LNER, Lumo, Thameslink
Romford (RMF)
Romford station, South Street, Romford, Greater London, RM1 1SX
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:00 - 20:00
- Opening Hours,Saturday: 06:15 - 20:00
- Opening Hours,Sunday: 07:10 - 20:10
London Fare Zone
Zone 6
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Accessible ticket machines are located within the stations ticket hall.
The ticket machines are accessible via the stations main entrance.
Height adjusted ticket office counter
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Oyster cards can only be purchased at the ticket machine.
Zone 6
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
Tickets can be collected onto Greater Anglia smartcards at this station.
Contactless Pay as you go is is valid from this station to any station within the London Pay as you go area.
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Staff Help Available
Available
Staff are available to assist from the first to last train.
Customer Help Points
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Customer Services Notes
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
Accessibility Category B1. This station has step-free access to all platforms. For access to Platform 1&2, take Lift to subway and use accessible ramps to the platform. The ramps leading from the subway to the platforms are fairly steep.
Staff ramp assistance is always available.
Accessible seating is available on platforms 1,2,4 and 5
Wheelchairs available from first to last train.
Ticket barriers and gates
Available
Romford has a Secure Station accreditation
Accessible ticket machines
Available
Accessible ticket machines are located within the stations ticket hall.
The ticket machines are accessible via the stations main entrance.
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
This toilet is operated with a radar key.
An accessible toilet is located on platform 4 and platform 5.
Waiting rooms
Available
Waiting room is available from first to last train.
An accessible, heated waiting room is located on Platform 4.
The waiting room is open from first to last train.
Seating area
Available
Platform 1 - Waiting Shelter, multiple uncovered seats available across the platform.
Platform 2 - Multiple seats available covered by the canopy.
Platform 3 - No seats available
Platform 4 - Waiting Room, Multiple seats available covered by the canopy.
Platform 5 - Multiple seats available covered by the canopy.
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Staff Help
Staff help available
Available
Staff are available to assist from the first to last train.
Customer Help Points
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click
Passenger Assist | National Rail
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Help Point location
There are Help Points
Toilets
Available
Male and Female toilets are located inside the waiting room on platform 4.
Radar key operated accessible toilets are located on platforms 4 & 5.
Accessible Toilets
Available
This toilet is operated with a radar key.
An accessible toilet is located on platform 4 and platform 5.
Baby Changing
Unavailable
Waiting Rooms
Available
Waiting room is available from first to last train.
An accessible, heated waiting room is located on Platform 4.
The waiting room is open from first to last train.
Seating Area
Available
Platform 1 - Waiting Shelter, multiple uncovered seats available across the platform.
Platform 2 - Multiple seats available covered by the canopy.
Platform 3 - No seats available
Platform 4 - Waiting Room, Multiple seats available covered by the canopy.
Platform 5 - Multiple seats available covered by the canopy.
ATM
Unavailable
Refreshment Facilities
Available
Coffee kiosk platform 4
Public Telephones
No
Public Wi-Fi
Available
Bicycle Storage
Type of Storage
Stands
Location
Platform 5 and Platform 2
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services will depart from:
Atlanta Boulevard for both Westbound and Eastbound services
Transport for London buses operate from outside the station
Information to plan your onward journey is available in a printable format - Click here for map
Elizabeth Line to Heathrow Airport
